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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

382 Topics
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382 Topics

Darlene.Jeter

asked in Admin Questions

Having Issues Linking Lucidchart to confluence after re-install

Having Issues Linking Lucidchart to confluence after user received re-install requestGot his error I received same error typeNow on reinstall - I get this popup but no login tabBut application still not installed. Back to configure page

234

1 month ago

institucionytrabajo22

asked in Admin Questions

Luchidchart no guardo mis trabajos realizados

No logró ver mis trabajos realizados por lucidchart, como si nunca lo hubiese abierto

1 month ago

djohnso65

asked in Admin Questions

Text in Org Chart Box

I am trying to duplicate wording in my boxes so that I don't have to type the same position over again. For example, I need all the boxes for this particular department to say “Assembler” like the 1st box below.

221

1 month ago

GlenC

asked in Admin Questions

Setting up user as Billing only and not use up a license

We have a Lucid Suite Enterprise account and we have a user who only needs access to pay the invoices annually. It shows that she is using a Lucid Suite license. How do i free up that license but still retain her access to the billing and account options?

131

1 month ago

jedwa2

asked in Admin Questions

How to add a direct report without changing format

I can’t figure out how to add a direct report to my chart without it changing from a vertical view to a horizontal view. (I’m sure I’m using the wrong language - I am completely new to Lucid Chart.) I want to add a direct report to the person listed as Staff 2 below. Every time I try to add someone, it populates the supervisor as the SUPERVISOR vs Staff 2. I changed it in the drop down menu but then it edits the org chart from being in a vertical line to a horizontal line. How can I add it and have it remain as a vertical line? Thank you!

785

1 month ago

Yohan

asked in Admin Questions

Didn't receive zendesk verification email

Hello! We didn’t received the Zendesk verification email and there is no option to click in order to send an another one. How to do to ask for a new verification email to be send? We would like to raise a support request. Many thanks! Best regards,

131

1 month ago

ksinghal

asked in Admin Questions

I am unable to create connector lines between shapes

I used the organization chart template in Lucidchart but I did not like the way it was layed out so I am trying to use the individual boxes and form my own connections, however I cannot get the shape to give me the connector dots to create a line. Any help would be appreciated.

282

1 month ago

abinayajayaprakash

asked in Admin Questions

connection refused error

Hi,We are trying to add Lucid chart in a confluence page but getting this below error.

111

1 month ago

sheller

asked in Admin Questions

You need sharing permissions in order to embed this document

Trying to embed a LucidChart in SharePoint and when I go to select my document, I get an error “you need sharing permissions in order to embed this document” and I can’t select the document. The share settings on the document show that I have Edit & Share. I’m on a Team plan.

386

1 month ago

Shanna HLucid support team

published in Admin Questions

SAML and SCIM guide: Enable custom app in Okta for Lucid's FedRAMP environmentAdmin resource

This post provides the step-by-step instructions on how to configure a custom Okta app so that it will work with SCIM in Lucid’s FedRAMP environment. You can also leverage the Developer documentation for SCIM configuration.These instructions will work if you are setting up a custom Lucid app for the first time in Okta. However, if you previously had a custom app set up and want to migrate to the new organizational groups experience in Lucid, follow the steps below to ensure that your existing app is set up as needed.Configure a SAML integration for LucidFollow the below instructions exactly regardless of whether you are using Lucidchart, Lucidspark, or both.Tip: The custom application you will create in the steps below allows you to configure both SAML and SCIM provisioning to work with Lucid. In Okta:Log into your Okta account as an admin. Open the Admin UI. Select Applications from the left-hand menu. From the dropdown options, click Applications. Click Create App Integration. Select

620

1 month ago

Kira36

asked in Admin Questions

Loggin not redirecting to app

“The page isn’t redirecting properlyAn error occurred during a connection to lucid.app. This problem can sometimes be caused by disabling or refusing to accept cookies.”

221

1 month ago

sredmond

asked in Admin Questions

Export Feature - PNG INOP

Export function, Specifically Export to PNG or JPEG are not functioning. I get an “Error Occurred” every time I go to export the document.

131

1 month ago

Shanna HLucid support team

published in Admin Questions

SCIM guide: Configure custom SCIM 2.0 supported apps with LucidAdmin resource

This post provides instructions on how to connect a custom IdP that supports SCIM 2.0 with Lucid to provision users, groups, and group memberships. The prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that can be used to connect to Lucid. Note: If you are using Okta or Azure, we recommend checking out our SCIM overview help center article. It will direct you to a resource for each of these officially supported IdPs. In this article, “group push” or “push groups” refer to groups you’ve created in your IdP/SCIM provider which you’ve used to create corresponding groups in Lucid via SCIM request. Please refer to our SCIM API documentation here for an example.Obtain bearer token and enable SCIM provisioningObtain bearer token in LucidBefore enabling SCIM provisioning, you need to obtain a bearer token from Lucid. To do this:Sign in to Lucid as an account owner or account admin. Select Admin from the menu to the left. You’ve now reached the Lucid admin pan

430

1 month ago

andrea.pannitti

asked in Admin Questions

Questions about migration

Hi,we need to do a migration from Confluence Server to Confluence Cloud.To do this we would like to use Atlassian's Cloud Migration AssistantThe following is installed on the server: Lucidchart OnPerm for Confluence (v.1.19.3).I have a few questions about the migration:1) Do I need to install the Cloud side plugin before performing the migration?2) Are diagrams brought in automatically or do pages need to be migrated by hand?3) Is there a way to know the pages where these diagrams are present?Thank you

161

1 month ago

Shanna HLucid support team

published in Admin Questions

Migrate Microsoft Teams integration from legacy EU Data Center to global data residencyProduct update

The legacy EU Data Center is being deprecated. In it’s place, Lucid now offers a global data residency on which you can determine which region your account is on. To learn more, check out our Global data residency for Lucid article.As a part of this EU Data Center deprecation, the following Microsoft Teams integrations are being deprecated: "Support Pack for Lucidchart" and "Support Pack for Lucidspark". These integrations’ features are still contained in "Lucidchart for Teams" and "Lucidspark for Teams” apps.To prevent losing data before switching over to the “Lucidchart for Teams” and “Lucidspark for Teams” apps, a Microsoft Teams admin needs to follow these steps:Enable "Lucidchart for Teams" and "Lucidspark for Teams" apps to your Team's Tenant App catalog. The steps to do so are outlined in our Integrate Lucid with Microsoft Teams help center article. Make sure to transfer any account settings to the new apps. Notify your users that tabs added using the "Support Pack for Lucidch

510

1 month ago

Mossab

asked in Admin Questions

booking Ticket Event System

i work in this project, so can someone help me to create class diagram for this project

1 month ago

nic107uk

asked in Admin Questions

Formatting bar

I don’t seem to have a formatting bar? I can’t, for example, fill a shape with colour. Where is it?

122

1 month ago

MicGriff

asked in Admin Questions

Giphy and Photos

Is there a way to turn off Giphy for student use? Students can access inappropriate content through the search tab.

132

1 month ago