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Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 365 Topics
  • 771 Replies
365 Topics
T
taka
asked in Admin Questions
オブジェクトを隠すことはできますか？Can I hide objects?

テーマを決めて選択肢をAとBの二つを用意します。AとBの内容（オブジェクト）を隠して、Bを選択したらBのオブジェクトを選択して内容を知るようにしたいです。 テーマとAとBの2つの選択肢があります。AとBの内容(オブジェクト)を非表示にしたいので、Bを選択した場合にBオブジェクトを選択してその内容を知ることができます。

121
Leianne C
1 month ago
J
jgcombard
asked in Admin Questions
SAML Assign test user

Setting up SAML. I cannot find where to assign a test user in order to test the SAML connection.These are the instructions, but not finding an “assign” option: You can assign the app to users in the Assignments section of the app page. To do so, navigate to “Users and Groups” on the left hand side and click Assign. Assign”

122
Leianne C
1 month ago
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM guide: Migrate custom SCIM 2.0 apps to Lucid org groups experienceAdmin resource

Lucid has released a new group management experience. Accounts with SCIM enabled weren’t automatically migrated to the new experience as there are required steps to ensure continued functionality with your SCIM integration. The new organizational groups feature offers enhanced flexibility in user management by allowing license settings in Lucid to be configured and applied at the group level. For instance, you can automatically assign licenses to users within your engineering group, while requiring users in your sales team to request a license. This post will walk you through the process of prepping your IdP side custom SCIM app and Lucid account to successfully migrate to the new organizational groups experience.Reconfigure your Lucid SCIM integrationThe prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that is being used for user/group provisioning to Lucid. You may have configured your SCIM application to assign or remove user licenses in Lucid. Af

1850
Shanna H
1 month ago
M
MJW-NH
asked in Admin Questions
My documents through license transfers away and back

Is there a way to return documents I created under my corporate license and email a year ago to “My Documents” out of Shared Documents, now that I’ve gotten my corporate license back?History: Lost license for budget reasons. My 20 documents were transferred to another person. That person has left, my license has been restored (with the same email address for SSO login), the documents have been re-shared back to me. I want to take My documents out of Shared back to My Documents without creating duplicate copies. Picture attached.  

112
M
1 month ago
T
TDPIT
asked in Admin Questions
Bidirectional data synchronization between Google sheets and Lucidchart, in an organization chart

Hi, I would like to know if it is possible to synchronize data between Google Sheets and Lucidchart bidirectionally, specifically in an organization chart. My main goal is that when I add, change, or remove people in the Lucidchart organization chart, the data in Google Sheets is automatically updated, as this data is essential for other processes I manage in the spreadsheet.If it is not possible to do this directly, is there any other tool or method that allows for something similar?I appreciate any recommendations on how to keep the data synchronized efficiently.

544
B
1 month ago
L
Lokesh
asked in Admin Questions
need to integrate Lucidspark with jira

we need to integrate Lucidspark with Jira.We are not able to download the plugin Jira connector to Lucidspark.Can any one let us know how to integrate.

212
Micah
1 month ago
F
FGB
asked in Admin Questions
Bulk Transfer

Hi.I’m the Lucid admin for our enterprise.I need to migrate all the document from an account to another one, but I don’t see the documents?How can I do Bulk transfer?

211
Humas1985
Lucid Legend Level 4
1 month ago
G
gkrithica
asked in Admin Questions
Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?

Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?Confluence Datacenter version : 9.0.1Lucidchart plugin version : 1.28.0

6712
Leianne C
1 month ago
B
beatAK
asked in Admin Questions
SCIM group members problem

I create users using SCIM from MS Entra. This works perfectly. SCIM Group setup (for sharing) also works well. But I have a problem - only one user is in each group, the others are not. Can you advise me what I am doing wrong?

332
Leianne C
1 month ago
N
NetOps
asked in Admin Questions
Log Out of Invited Account to Access My Paid Account

I have a paid individual account with an email but was also invited to a shared account with the same email. Trying to log out of the shared Managed Group and back into my individual account. 

173
Kelsey Gaag
1 month ago
Susan R101
Susan R101
asked in Admin Questions
Unable to access Lucid diagrams in confluence

A user reported he is unable to access Lucid diagrams from within Confluence.  He is receiving error “There was an error verifying your email. Please try again later.”  I’m not familiar with how the integration works but our account utilizes OKTA Single Sign On.  His ID and Email are set up correctly in Lucid Chart and he verified he’s able to log into Lucid Chart.  So far, no one else has reported this error.  Any assistance is appreciated.  Thanks

192
Susan R101
1 month ago
P
Phillip head
asked in Admin Questions
ipad app

I’m trying to figure out if this program will function on the iPad, and also why I cannot log into the app but the website is working

111
aparrish
Lucid Legend Level 1
1 month ago
M
Madjid.Outenah
asked in Admin Questions
Not able to retrieve any of my files

SInce few days I am no longer able to retrieve any of my files. My browser just hangs as shown beloeSeems some new major version of lucid chart recently deployed?Any mitigation? 

81
aparrish
Lucid Legend Level 1
1 month ago
S
stanislav tsenkov
asked in Admin Questions
cleanup (delete) not active accounts

Hello.Currently we are using SCIM to provision accounts and license. After the account is removed from all groups it’s market as not active.Can such accounts be automatically removed(deleted)? Thanks!

221
Humas1985
Lucid Legend Level 4
1 month ago
S
Sara Koos
asked in Admin Questions
Changing estimate type in Lycid charts

I’m setting up a timeline table to visualize a development roadmap. However, when adding Lucid cards to the table I’m only able to set estimates in points and I want to use t-shirt sizing. How do I change this?

608
Shantel Gillette
1 month ago
D
dzraick1
asked in Admin Questions
New Lucid chart version - All my doc gone

I just logged in and see that there is a NEW LucidChart version in play. But where did all my docs go?? I need those docs!!Please help! I am an independent and have no IT dept to consult.Dzraick

111
Amelia W
1 month ago
G
garygardner
asked in Admin Questions
Isolation of one account

I started inviting co-workers to my Lucid account, which was attached to my personal account. Now that I am leaving the company, I want to leave them with all of their data, but I want to take mine with me before joining the company. Is this posable? 

91
Humas1985
Lucid Legend Level 4
1 month ago
M
mediascaling
asked in Admin Questions
Tagging Objects in Lucidchart

Hi Everyone! Is it possible to add tags to objects within Lucidchart? For example, if we have team members ‘John’ and ‘Bob’ as different objects on an org chart can we add the tag “Team 1” to both of them? And then if we were to view the tag ‘Team 1’ would we see the objects ‘John’ and ‘Bob’ listed?  Not sure if this is a feature available within Lucidchart, or if anything similar can be done for team categorization?  Thank you! 

482
Shantel Gillette
1 month ago
S
Shok
asked in Admin Questions
Builder Badges

I have just completed the 'Diving Deeper With Lucidspark' training (via the Learning Campus) - do I get a 'Builder Badge for this?

244
S
2 months ago
S
Sburner3
asked in Admin Questions
Azure Devops integration doesn't work

Hello,I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result. Is this a known issue? Does anyone know how to resolve this?

32613
Leianne C
2 months ago
P
pmbailey2
asked in Admin Questions
New license

I have a license assigned to me.  How do I access my license?

151
Ria S
Lucid Legend Level 2
2 months ago
Abigail M
Abigail MLucid support team
posted in Admin Questions
Tips for resolving common errors when configuring Lucid Cards for Jira Data Center

This article is for admins configuring Lucid Cards for Jira Data Center following the instructions outlined in our Configure Lucid Cards for Jira article.  When setting up this integration, there are a few common Application Link errors you may encounter. These errors occur when we attempt to get the token via the Jira endpoint “/plugins/servlet/oauth/request-token”. Take a look at the errors below to find resolution steps for each issue! Tip: Use Ctrl-F to search this post for your specific error message.  General errors This class of errors is often caused by a typo or mistake in the setup process. Message: We could not connect to Jira Data Center. Check the configuration and try again.Details: This is a generic error which indicates some issue getting a token from Jira. In this case, we recommend double-checking our documentation to ensure you followed the setup process correctly. Message: The Jira URL is missing a host or is otherwise misconfigured.Details: This indicates that the

1320
Abigail M
2 months ago
S
saulespinozactr
asked in Admin Questions
SSO and SCIM Support Questions

Hi LucidChart Support team,I am with the IT support team at Handshake, and I am reaching out to see if our current plan with you guys offers SSO or do we need to upgrade our enterprise License? Another Question: Does you guys support SCIM integration as well.  

312
Leianne C
2 months ago
J
jimbo79
asked in Admin Questions
Can't register for today's (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid

Hi.I’m trying unsuccessfully to register for today’s (29th Aug 2024) webinar on AI in action: Scaling workflows and increasing efficiency with Lucid. When I follow the email link I get a page with webinar info but no registration process. Any ideas? Thanks

489
Kelsey Gaag
2 months ago
I
ITServices_Mndx
asked in Admin Questions
deactivate account using SCIM and userdata

I was reading up on the topic of deactivating a user in Lucid using SCIM and what happens to their data.The user management faq writes:Delicense a user  The account owner or admin on an Enterprise account can delicense a user and reassign their license to another user. The delicensed user will remain on the account as a limited-access user.  To get more info I navigated to the link that was provided, but that speak about ‘another user’ who/how/what if not? Delicense a userTo convert an existing user on your Enterprise account into a limited-access user, you need to delicense them. During this process, their documents will be transferred to another licensed user on the account. So, what happens to the data of a user when it is deacticated using SCIM?

171
I
2 months ago
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