Admin questions

HiMy company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail.I receive the notification in LucidChart bu can't do anything with it.Can you set this up manually? My team's domain is ab-inbev.comevidence:  

My company email is linked to a enterprise account but license hasn’t changed over.

We have a user that is Licensed, in correct Org Group but still shows Inactive.  I need to be able to ensure he has access.

Our obsidian connector needs more permissions such as the ability to fetch audit log information to work. Is there a way I can edit the permissions of what this connector can do?

Hello, I need to export a lucidchart document I created for a meeting in a few hours. I have tried everything including different download formats (PNG, SVG, PDF, etc), restarted my network, copied the document to a new page, and even tried downloading from a private browser window but none worked. Kindly assist ASAP. Thanks.

When following the instructions for connectivity, “Save Changes” is disabled so we are unable to establish connectivity.https://help.lucid.co/hc/en-us/articles/42578801807508-Integrate-Lucid-with-AI-tools-using-the-Lucid-MCP-server#for-admins-enable-or-disable-use-of-the-mcp-server-for-your-account  

Hi i am unable to restore lucid back of 60MB size even ?

I have been working on AWS org maps in Lucidscale. My boss doesn’t like that the accounts are labeled by number and not name. Is there a way to make it use the name?

a user is reporting getting an “unable to launch Application” error when starting Lucid charts.   

My diagram is visible in the preview/thumbnail in the documents folder but when i open it is completly blank.  Can you please provide a fix for it? this is just happening for one of my latest document and not with other old documents.

When synching a dynamic table with WIQL via Azure DevOps, it appears to leave out items that are not in the initial 50 items pulled in the query.If I open the ADO WIQL import page, search for items, page over to the items after the first 50, and then click synch, it will pull in those items. If I go back out and run the synch from the dynamic table options, it will remove the items outside of the first 50.

In the Lucid admin panel, under the Security > Sharing > Editor experience tab, admins can edit image or icon search permissions. Admins can enable or disable Brave image search, Giphy image search, and Noun Project icon search. To do so, select or deselect the check box next to each option and then Save changes. Please note that these changes will apply to all users on your account within Lucidchart and Lucidspark.  The screenshots below show what it looks like when Brave image search, Giphy image search, and Noun Project icon search are enabled in the admin panel.

I’ve been wrestling with this issue for several hours and am convinced that the problem is with Lucid itself.I’m trying to build a process diagram from a CSV file (which is the only option for building such diagrams from an internal file). I have been following the instructions and requirements to the letter, even importing Lucid’s own provided sample file, and the results aren’t even close to what the docs say they should be. For instance:Despite giving all elements the same Page ID (except for the Page element itself), the import creates the elements across several newly-created pages, so they’re not even in the same pl

So all my ways of adding images are now greyed out and I can’t click them. I have two paid accounts, one personal and one for work and both are not allowing me to upload images. What do I need to do to get this feature back? 

Hello, I am attempting to create new diagrams for a customer whose accounts we manage. They are in their own Org, and I am adding the Lucid role to the accounts as instructed. I am able to get credentials to take and it seems to read all of the resources fine, but when I attempt to create a new document with the role it gives me one of two things:An error saying something went wrong and couldn’t complete (no further details) It creates a document but the document is emptyI have deleted the accounts and roles, recreated the roles and performed the import of the accounts, but no dice when creating a diagram. Thanks for any support!

I am trying to connect to the Lucid MCP and I get the following message.This integration has been disabled by your Lucidchart administrator.How to get that enable in my account?How can I reach out to my Lucidchart administrator?

My supervisor has a licensed Lucidspark account and created a board that I am accessing and editing with my unlicensed, free account. If his license is removed and he goes down to a free account, am I able to still access and edit the board? 

Is there a way to hide a specific active org admin from the “Sent to” recipient suggestions/pop-up without disabling their account or removing admin privileges? We want them to keep access but not appear in the auto-suggest “Sent to” list. Attached is what the user gets when requesting an edit license for LucidChart.  

We have the request process configured as admin-controlled access and redirect user to service desk URL. Is it possible that a user clicks the “request license” button, then does not complete the service desk form, but that user still appears in the Pending Requests section of the User admin panel? 

For the past few weeks, when trying to move around the board with the 2 finger trackpad navigation, the page is jumping around, stochastically misinterpreting my movements as zooms. Before, only pinching motion was zooming, 2 finger swiping was exclusively for moving around. 

My company has created a list of favorite symbols. Now I am wondering how I can xport them as PNG or SVG files

Hi AllCould anyone tell me where duplicated documents are stored? I have tried to duplicate an old document in Lucidchart, so I can amend it without changing the original and the pop up at the bottom of the screen says that it has been copied, but I cannot find the duplicated document 🤯Many thanks in advance!Helen

Hello!I have created a team in Lucid. I have added team members to the team and have assigned one of them the manager role.Unfortunately this manager is not able to manage the team members. He only has the button “View team members”.What could be the problem?Thanks for your help!

The firm has changed the email extension for my team.  Since that change went into effect my team ates are unable to access any documents we have created in Lucid or has been shared with us in Lucid.  We each have documents that we need to access for current work we have in flight.

Tried setting up ADO integration with Lucid Cards. Followed the guide to assign permissions to the whole team. I can see the work items for one project, but not all of them. Can anyone help advise whether this is an issue with a known fix? In case it matters, what rights do I need on the Azure DevOps projects (I’m an admin on the project I can see, and I have contributor level rights on the project I can’t see)?