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Exported PDF has partial image

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When trying to export a diagram, the PDF output only has a part of the source diagram when being displayed in the Adobe desktop application. It looks alright when opening the PDF in the browser.

aparrishAnswer

Lucid Legend Level 8

@N.S that doesn't sound like expected behavior. Since the PDF displays correctly in your browser but not in the Adobe desktop app, I'd first try:

Updating Adobe Acrobat/Reader to the latest version.
Opening the PDF in a different PDF viewer to see if the issue is specific to Adobe.
Re-exporting the diagram to rule out a one-time export issue.

If the problem persists and you have a paid Lucid account, I'd recommend opening a support ticket with Lucid Support so the team can investigate whether this is an actual bug and not Adobe-related.

aparrish

Answer

Lucid Legend Level 8

@N.S that doesn't sound like expected behavior. Since the PDF displays correctly in your browser but not in the Adobe desktop app, I'd first try:

Updating Adobe Acrobat/Reader to the latest version.
Opening the PDF in a different PDF viewer to see if the issue is specific to Adobe.
Re-exporting the diagram to rule out a one-time export issue.

If the problem persists and you have a paid Lucid account, I'd recommend opening a support ticket with Lucid Support so the team can investigate whether this is an actual bug and not Adobe-related.

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N

N.SAuthor

@aparrish Thank you for responding swiftly! After I tested what you suggested, the problem indeed is Adobe-related, as other PDF viewers are able to display the exported output correctly.

FYI, updating Adobe did not solve the issue. I will need to further troubleshoot Adobe to find a solution.

Thanks again!

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aparrish

Lucid Legend Level 8

@N.S you’re welcome. Glad I could help!

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