When trying to export a diagram, the PDF output only has a part of the source diagram when being displayed in the Adobe desktop application. It looks alright when opening the PDF in the browser.
Solved
Exported PDF has partial image
+2Best answer by aparrish
- Updating Adobe Acrobat/Reader to the latest version.
- Opening the PDF in a different PDF viewer to see if the issue is specific to Adobe.
- Re-exporting the diagram to rule out a one-time export issue.
If the problem persists and you have a paid Lucid account, I'd recommend opening a support ticket with Lucid Support so the team can investigate whether this is an actual bug and not Adobe-related.
+18- Lucid Legend Level 7
- Answer
- Updating Adobe Acrobat/Reader to the latest version.
- Opening the PDF in a different PDF viewer to see if the issue is specific to Adobe.
- Re-exporting the diagram to rule out a one-time export issue.
If the problem persists and you have a paid Lucid account, I'd recommend opening a support ticket with Lucid Support so the team can investigate whether this is an actual bug and not Adobe-related.
+2
FYI, updating Adobe did not solve the issue. I will need to further troubleshoot Adobe to find a solution.
Thanks again!
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