Error adding a user to a document

Hi ​@csutton6, thank you for posting in the Lucid Community! I am sorry that you are encountering this issue and I’ll be happy to help.

I have removed the screenshot with the email address in question to protect the user’s privacy, but have taken note of it. 

Do we have your approval to attempt adding the user to your account on our end?

Thanks for your help and patience!

Yes please that would be great thanks 

thanks this has now been resolved 

​@csutton6 I am happy to hear! Please do not hesitate to post in the Community if any other questions come up. We love hearing from everyone!

Hi, I am not sure if my error is similar to the original one, but it is around the same topic.

I get this error when trying to add a new user to our Lucid account

Hi ​@Juho H, thank you for chiming into this thread! 

I’m converting this to a private support ticket so the right team can take a closer look. You will receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Cheers!

Hey ​@Juho H and ​@csutton6  are you an Admin in Lucid? We’d love for you to join us in the Lucid Community Admin Group to keep up with changes, get important dates, and have a direct line to your Customer Success team. Check us out here!