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Unable to import child work items from parent Azure DevOps cards

  • May 11, 2026
  • 1 reply
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We are experiencing a regression with the Azure DevOps integration.

Until last week, we could import a parent work item into Lucid and automatically include all of its child work items. This was a key part of our workflow.

As of recently, child work items no longer appear when selecting or importing a parent:

- The parent work item shows the correct total number of linked work items.

- The link panel only lists Parent and Predecessor relationships.

- Child work items are no longer visible or selectable for import.

- The "Import" option is only available for the parent, not for the children.

No changes were made on our side (permissions, Azure DevOps configuration, or Lucid settings).

Can you confirm whether this behavior change is intentional or a regression? If it is intentional, is there a recommended alternative to import all children from a parent work item as before?!

Best answer by Becca G

Hi ​@ines.carvalho! Thanks for posting in the Community! Is this occurring for your all documents with ADO cards? 

 

Could you share a temporary Document Support PIN for a document where this is occuring? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Comments

Becca G
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  • Lucid support team
  • Answer
  • May 13, 2026

Hi ​@ines.carvalho! Thanks for posting in the Community! Is this occurring for your all documents with ADO cards? 

 

Could you share a temporary Document Support PIN for a document where this is occuring? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.