Disconnect "Lucid cards for Smartsheet" integration

Hi ​@Leianne C , Thanks for the quick response. I tried to follow these instructions, but I don’t see the old Smartsheet integration listed on my account’s Apps & Integrations page. I also don’t see the new Smartsheet one listed there either.

Hi ​@BB-Bank, thank you for the update. For the new one, you will need to first enable it via the integrations marketplace listing. After that, you should find it along the left toolbar - if not, could you please try clicking the ‘More tools’ button and see if can see the integration there? 

Please let me know if you are still not able to see the new option after trying these steps, or if you have any questions! 

Hi ​@Leianne C , I do see the new Smartsheet integration on the lefthand side of Spark boards, but I still don’t see anything in the Apps & Integrations section of the Account Settings. 

Hi ​@BB-Bank, thank you for the update! I’m glad to hear you were able to locate the new Smartsheet integration in the toolbar. For the Apps & Integrations section of account settings, let me double-check internally for some additional insight.

I will share an update here as soon as I have more information. Please let me know if you have any additional questions in the meantime. 

​@Leianne C Any update on the Apps & Integrations section of account settings?

Hi ​@BB-Bank, thank you for reaching out. Our development team confirmed that you should be able to see the option to disconnect for your account now. Could you please check and let me know if you are still experiencing issues with this? Thank you! 

Hi ​@Leianne C , I still do not see the Smartsheet integration in the Apps & Integrations panel. I took a screenshot of what I see below: 

Hi ​@BB-Bank, thank you for giving that a try. Would you mind confirming if you can see it under ‘Lucidspark’ in that view? 

If the issue persists, could you please share a Technical Support PIN for your account? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Help Center article.

Thank you for your help and patience. Please let me know if you have any questions. 

Hi ​@Leianne C , I also don’t see anything under the Lucidspark tab. Here is the Support PIN: iuilTNAPa9nVrCp58MDKYlBjzc5hbv1S1G176018747

Hi ​@BB-Bank, thank you for sharing the PIN. I’m checking with our integrations team for some additional insight into this and will share an update here as soon as I have more details. Please let me know if you have any questions in the meantime! 

Hi ​@BB-Bank, thank you for your patience. I’ve heard back from our development team and they confirmed there currently isn't a manual option to disconnect or remove the legacy integration from the Marketplace listing yourself. However, you don't need to worry about taking any further action:

• Automatic Disconnection: We are deprecating the legacy Smartsheet integration soon. Once deprecated, our system will automatically handle the removal and disconnection on our end—no action required on your part!

In the meantime, your team can safely install and start using the new Smartsheet integration alongside the existing board items without issue.

Please let us know if you run into any hiccups or have further questions!