+1Hey guys,
We are having an error with our Okta push group due to it stating there are groups members that are non existent. When looking at the Lucid ID, I’ve checked against the export from Lucid of our members and they don’t match.
Please can someone assist as right now this is blocking our Access Request in Okta.
Thanks,
Tallie
Best answer by Leianne C
Hi
The Group members include non-existent users error indicates this user was likely manually deleted within Lucid, but still remains a member of the Okta group. To resolve this issue, we recommend using the user ID provided in the error message as the External ID to search your Okta logs. This will help you locate the corresponding user account. After you locate this user within the Okta Admin Console, please try unassigning and reassigning the user in Okta.
Please let me know if you have any additional questions on this process - we are here to help!
+24Hi
To understand the issue better, can you share the exact error message you're seeing in Okta
and whether the same Okta group is used for both app assignment and group push?
Thanks
+24Thanks
The users with these Lucid IDs were deleted (or otherwise removed) from Lucid, but they still exist as members of the Okta Push Groups. During synchronization, Okta sends those user IDs to Lucid, and Lucid rejects the request because those users no longer exist.
The next step is to remove or re-provision the stale users in Okta/Lucid, then retry the group push. If the same group is being used for both app assignment and group push, that should also be split into separate groups because Okta does not support that setup.
Hope this helps !!
+15Hi
The Group members include non-existent users error indicates this user was likely manually deleted within Lucid, but still remains a member of the Okta group. To resolve this issue, we recommend using the user ID provided in the error message as the External ID to search your Okta logs. This will help you locate the corresponding user account. After you locate this user within the Okta Admin Console, please try unassigning and reassigning the user in Okta.
Please let me know if you have any additional questions on this process - we are here to help!
+1Hi
Thanks for the response however the IDs mentioned above don’t corrulate to any user within our Okta instance. Are you able to see who these users are that were recently deleted so I can compare?
+15Hi,
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