Solved

Azure Devops integration doesn't work

Forum|Forum|2 years ago
March 6, 2024
24 replies
863 views

Hello,

I am trying to use the Azure DevOps functionality to pull my work items in to Lucid Spark. I am able to authorize the integration and I see my work items to import. However, once I import a work item, I am not able to edit it because “I’m not signed in”. When I click the DevOps integration again, it links my account again but I still have the same problem. Under the integrations page, I see duplicate integrations for Azure Devops (I’m assuming these are created each time I click the Azure Devops integration). For whatever reason, it seems like LucidSpark isn’t remembering that my DevOps account is already connected. I’ve tried this in a private browser and in a different browser, but I’m getting the same result.

Is this a known issue? Does anyone know how to resolve this?

Best answer by Amelia W

Hi @anastasiia.iemelianova, we apologize for the inconvenience this is causing you and your teams. Based on the issue you are experiencing, please try the troubleshooting steps below:

Confirm that your Azure account still has access to this project in ADO.
Check if the ADO project is available from a newly created Spark board.
Check if the ADO project is searchable (although it may not appear in the alphabetical drop-down list).
Try unlinking and relinking your ADO connection. Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. Wait ten minutes with the integration unlinked. After ten minutes click "Link to Azure DevOps" to relink.

If the issue persists, a new document will need to be created and the Azure DevOps (ADO) work items will need to be re-imported. We recognize the issues you've faced are not ideal and we are committed to improving your experience. Thank you for reporting these issues and providing feedback.

For any other users that are running into this same issue, please attempt the troubleshooting steps above.

Humas1985

Lucid Legend Level 10

Hi @Sburner3

Looks this is because of authorization issues

Try to revoke access In Azure DevOps for Lucid Spark.

Then, try reconnecting the integration from Lucid Spark's side.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!

Warm regards

Huma || Lucid Legend

Amelia W

Lucid support team

Hi @Sburner3, thanks for posting in the Lucid Community! We are going to move your post into a support ticket, so that we can take a closer look at your account. I appreciate your help and patience! Please let me know if you have any additional questions in the meantime.

A

anastasiia.iemelianova

Hello @Amelia W. I have the same issue and reconnecting Devops intance did not help. Could you please advise how else can it be fixed?

Amelia WAnswer

Lucid support team

Hi @anastasiia.iemelianova, we apologize for the inconvenience this is causing you and your teams. Based on the issue you are experiencing, please try the troubleshooting steps below:

Confirm that your Azure account still has access to this project in ADO.
Check if the ADO project is available from a newly created Spark board.
Check if the ADO project is searchable (although it may not appear in the alphabetical drop-down list).
Try unlinking and relinking your ADO connection. Navigate to Account Settings > Apps & Integrations > Lucidspark tab > Lucid Cards for Azure DevOps box > unlink. Wait ten minutes with the integration unlinked. After ten minutes click "Link to Azure DevOps" to relink.

If the issue persists, a new document will need to be created and the Azure DevOps (ADO) work items will need to be re-imported. We recognize the issues you've faced are not ideal and we are committed to improving your experience. Thank you for reporting these issues and providing feedback.

For any other users that are running into this same issue, please attempt the troubleshooting steps above.

K

kirwanja

Hi all, I am experiencing the same problem

Amelia W

Lucid support team

Hi @kirwanja, does this issue persist after attempting the troubleshooting steps above?

R

Rick Deming

I was able to resolve communications by enabling oauth in devops. I still see intermittent issues pulling down tasks. I can occasionally succeed but it is not reliable.

Amelia W

Lucid support team

Hi @Rick Deming, thanks for adding to this thread! I’m glad to hear that enabling OAuth seems to have helped a bit. However, we’d be happy to take a closer look at your account, if you would like, to see if we can assist you further. I’ve converted your post here to a Support ticket, please refer to your email inbox for further updates!

C

Chetana S

Hi there!

I am trying to import Azure DevOps work items for a specific sprint but in the list, I do not see all the sprints/iterations. I have unlinked Azure DevOps and linked it again.

Grieser

Lucid Legend Level 5

I am facing this issue - the above steps didn’t resolve it. I also checked and verified my OAuth is enabled and showing connected to lucidspark. What’s interesting is every time I click on the DevOps toolbar button, it gives me the same log in connection popup - then works allowing me to add a card. When I look at my user settings, it just adds a new connection every time. Then when I try and edit a card, it asks me to log in, opens a new tab, then immediately closes.

Any help would be appreciated, as once I add a card, it never updates again. Thanks!

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