Our team recently took over Lucid administration and received a request regarding a user whose Lucid license was removed via Okta SCIM provisioning. The user has since been re-provisioned and can access Lucid again, but all of the documents they previously owned are missing.
We’re trying to determine what happens to documents when a license is removed via SCIM. Are the documents deleted, transferred, or retained? If retained, is there a way to recover or restore ownership of those documents?
Best answer by Becca G
Hi
When users are delicensed via SCIM, their work is transferred 24 hours after their license has been removed.
+4Hi
When users are delicensed via SCIM, their work is transferred 24 hours after their license has been removed.
Thank you Becca - i was able to find the default account they go to. Another question how do i assign a new account owner as the previous is no longer in the company.
+4Hi
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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