Lucid documents missing after SCIM license re-provisioning

Question

Our team recently took over Lucid administration and received a request regarding a user whose Lucid license was removed via Okta SCIM provisioning. The user has since been re-provisioned and can access Lucid again, but all of the documents they previously owned are missing.

We’re trying to determine what happens to documents when a license is removed via SCIM. Are the documents deleted, transferred, or retained? If retained, is there a way to recover or restore ownership of those documents?

Becca G · Accepted Answer

Hi ​@jabreu1, thanks for posting in the Community!When users aredelicensed on an Enterprise account, Lucid requires that any documents they own be transferred to a new owner. Enterprise accounts can set up a default document owner for this process. If a default document owner is not set, documents will be transferred to the account owner.When users are delicensed via SCIM, their work is transferred 24 hours after their license has been removed.

jabreu1 · Answer

Thank you Becca - i was able to find the default account they go to. Another question how do i assign a new account owner as the previous is no longer in the company.

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