+ Create a topic

Home
Community
Peer Support
Admin Questions

Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

244 Topics
431 Replies

When you subscribe we will email you when there is a new topic in this category

244 Topics

Recently active

Most replies Most views Newest first

jmcivor

asked in Admin Questions

When joining an individual account to a Team account, will you lose the documents in the individual account?

When acquire account Team with other email and link existing account Individual, Have loss the projects created in account Individual?

3 months ago

paul.roberts

asked in Admin Questions

Lucid Cards for Jira Cloud Jira permissions

Hi all,I recently added Lucid Cards for Jira Cloud to our Lucid account (I am an admin), and so far works as expected for my account but the user that requested it can’t access the expected projects in the Jira instance that it is connected to. I can see all projects and tickets (I am a site admin there) but even projects I know that the user is an admin of shows nothing. What permissions does this plugin specifically look for to allow access?

3 months ago

rachelle.chiang

asked in Admin Questions

Team Folders - how can I set up subfolders so they have the same access as main Team folder?

I currently have a Team Folder set up with access given to multiple team members. When I created Subfolders under the main Team folder, I am still the only one that has access to each sub-folder, and it seems that I have to repeat the process of granting access to each team member. How can I make it so that the permissions of the parent Team folder carry over to the sub-folders?

3 months ago

Amani

asked in Admin Questions

Query Regarding Extraction of Lucidchart Diagrams from Confluence Database

Hello Lucid Support,I hope this email finds you well. We are currently using the Lucidchart OnPrem for Confluence plugin in our Confluence Server instance. As we are in the process of migrating from Confluence Server to a Data Center instance due to urgent requirements, we are seeking assistance regarding the extraction of all Lucidchart diagrams from our Confluence database.We have searched extensively within the Confluence database but have not been able to locate the Lucidchart diagrams. Could you please provide guidance on where these diagrams are stored within the database or if Lucidchart stores them separately?We appreciate any assistance or insights you can provide to help us efficiently extract the Lucidchart diagrams from our Confluence database during the migration process.Thank you for your collaboration and support. Best regards,Amani

3 months ago

Ideaworks

asked in Admin Questions

Rename a folder

How can I rename the My Documents folder

3 months ago

dillonbailey

asked in Admin Questions

Unable to create team

3 months ago

ESeifert

asked in Admin Questions

Can I disable the 'Get started in Lucid' email invite.

Hello,Is there a way to disable the ‘Get Started in Lucid’ email invite? I want to add all my users to the SSO group, but I don’t need an invite to be sent to them. Thanks,ES

3 months ago

Prashant Adhikari

asked in Admin Questions

Lucid invite not working internal staff

Hi, ‘I recently have invited few of my internal staffs. But they didn’t receive any accept invitation in the mails.I have checked all the policies and exchance server but no traces of it. Can anyone assist?

3 months ago

sureshkumar

asked in Admin Questions

Lucidchart diagrams are showing page not found error in Confluence

Hi Team, From yesterday , Lucidchart diagrams are not showing up in our confluence instance. Instead of that we are getting page not found error.Can someone please help us on this ASAP

3 months ago

egw0326

posted in Admin Questions

Indeed Job Scammer

I recently had a scammer contact me for an interview through Microsoft Teams pretending to be your company. I applied for a position through Indeed. I want to make your company aware

3 months ago

DigitalOS

asked in Admin Questions

Files "anonymized"

We delicensed a user and transferred ownership of their files to an admin account. The user was relicensed and we’ve shared their original documents.However some (11) of the files were retitled to “anonymized” and we and the original owner are unable to open the fles.Any idea why this anonimization occurred or how to restore the original files?

3 months ago

Shanna HLucid support team

posted in Admin Questions

Migrate the Confluence Server or Data Center integration to the new Lucid data residency region

This post will provide instructions on how to migrate your Confluence Server or Data Center integration from the legacy EU Data Center to the new data residency region on which all users will access Lucid from lucid.app, regardless of which region their data is stored in at rest. To learn more about how this may affect your legacy EU data center account, refer to our Data residency for Lucid article.Note: The migration steps outlined below must be completed AFTER the account has been migrated to lucid.app. You will first need to unlink the Confluence integration on lucidapp.eu. Follow these steps:Log in to lucidapp.eu. Select Admin. Click on App Integration from the left-hand menu. Select Lucidchart from the dropdown. Locate the “Confluence Server” tile and select Manage. Click Unlink. Then, you will manually update the Confluence integration to version 1.27.0 (if it's not at that version already):Navigate to “Manage Apps” in your Confluence settings. Look for the “Installed versio

3 months ago

timothy.sing

asked in Admin Questions

Okta Automatic provisioning of user ** to app Lucid failed: Error while creating user * : Bad Request. Errors reported by remote server: {"obj":[]}

Having an issue automatically provisioning SCIM users with OktaError:Okta Automatic provisioning of user **** to app Lucid failed: Error while creating user *** : Bad Request. Errors reported by remote server: {"obj":[]}I cant see any other errors or logs giving more details to which array could be causing the issue.

3 months ago

Jens Jakob Plauborg

asked in Admin Questions

Unable to link interactive Lucidchart diagram to documentation in Confluence

Our team has always been able to either copy/paste a LucidChart diagram URL in our Confluence documentation to import an interactive diagram, or add it via the built-in function in Confluence.For the past couple of months this functionality has stopped working, and it’s rather frustrating.As a workaround we’ve been screenshotting the diagrams into our Confluence documentation, and added the link to the diagram, but now we can no longer paste the URL anymore, as it automatically tries importing the interactive diagram - which doesn’t work.We’ve tried different browsers, and we’ve tried clearing ALL browser history, caches, cookies etc., but this has no effect.Please see attached screenshots of the error.When clicking “Log In”, we’re met with the error seen on the screenshot below Has anyone else experienced this, or found a fix? Thanks in advance

3 months ago

Gary W

asked in Admin Questions

list of the all documents that a specific individual owns

How do i find a list of the all documents that a specific individual owns in Lucidchart?

4 months ago

jennakkilby

asked in Admin Questions

Reporting lines for multiple managers.

when you’re creating an org chart, is there a way to have someone report to multiple managers. the system seem to automatically create a line, but i cant create another one. i have people in the organisation who report to multiple managers and the org chart will be not just confusing, but wrong, if i cant get it to work. i have seen a post here mentioning that you can use the “red dot” to drag a new line, but i dont have a red dot. only the regular blue ones. help please.

4 months ago

SamanthaKay95

asked in Admin Questions

someone is using your company to scam

4 months ago

NaomiVANZ

asked in Admin Questions

Google Slide integrations with Lucidchart - Do these work with copies of the original Google Slide deck slides

I have people requesting edit access to my Google slides which are linked to my Lucidchart objects. If they edit my slides then the lucidchart objects will also update. I do not want this to happen.If I instruct them to make a copy of the original google slide deck and edit that, will my lucidcharts be affected? Please advise, thanks

4 months ago

NoahCooke

asked in Admin Questions

Question: publishing lucidchart figures in academic journals and citation

Hello,Could you please clarify: for Lucidchart users who created figures in Lucidchart with a subscription account, is it acceptable to publish the figures--including figures made from templates--in academic journals? Further, is it necessary to cite Lucidchart software? Thank you for your help. Noah Cooke

4 months ago

jbosco6

asked in Admin Questions

Restore a users projects

Hello - We had someone leave our firm and his Lucid account is no longer active in our admin console. Is there a way to retrieve his projects as an admin? Thx!

4 months ago

Joepvc

asked in Admin Questions

Maximum storage

I had 6 documents and was at the maximum storage of 25mb, I deleted 3 of them and was still at a high storage capacity that I couldn’t add anymore pictures to my document I was working on. I don’t understand how my storage was still at 95% when I’ve deleted 3 big documents. I looked at the documents file size that were left and saw that they were combined 2365.4 Kb or 2.3 mb, I don’t understand how my storage is at 95%

4 months ago

tanvir100500

asked in Admin Questions

Add a basic Preferences button for navigation.

allow users to zoom using scroll wheel. or please add a preferences button for some basic navigation like pan or zoom buttons. This will kill most of the problems at once.

4 months ago

Page 4 / 10

Have a billing question about a charge, invoice, or subscription? Find help here.

Lucid Software Inc. Supplemental Community Terms

Create an account in the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to create an account.

Login with SSO

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Log in to the community

A Lucid account is required to interact with the community. You will be redirected to the Lucid app to log in.

Login with SSO

Username or Email

Password

Remember me

Forgot password?

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Get Started

Contact Sales
Get Support

Products

Lucidspark
Lucidchart
Lucidscale

Solutions

Digital transformation
Cloud migration
New product development
View more

Resources

Customers
Partners
Affiliates
Developers
Security
Help center
Community
Learning Campus

Company

About Us
Mission
Leadership
Newsroom
Careers

Privacy Legal Cookie Policy Cookie Settings