Skip to main content
hamburger menu
+ Create a topic

Admin Questions

Find answers to your Lucid admin questions, including: licensing, account-wide settings, and integration set-up.

  • 395 Topics
  • 861 Replies
395 Topics
K
Kira36
asked in Admin Questions
Loggin not redirecting to app

“The page isn’t redirecting properlyAn error occurred during a connection to lucid.app.    This problem can sometimes be caused by disabling or refusing to accept cookies.”   

261
Ria S
Lucid Legend Level 7
1 month ago
S
sredmond
asked in Admin Questions
Export Feature - PNG INOP

Export function, Specifically Export to PNG or JPEG are not functioning. I get an “Error Occurred”  every time I go to export the document. 

131
Ria S
Lucid Legend Level 7
1 month ago
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM guide: Configure custom SCIM 2.0 supported apps with LucidAdmin resource

This post provides instructions on how to connect a custom IdP that supports SCIM 2.0 with Lucid to provision users, groups, and group memberships. The prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that can be used to connect to Lucid. Note: If you are using Okta or Azure, we recommend checking out our SCIM overview help center article. It will direct you to a resource for each of these officially supported IdPs. In this article, “group push” or “push groups” refer to groups you’ve created in your IdP/SCIM provider which you’ve used to create corresponding groups in Lucid via SCIM request. Please refer to our SCIM API documentation here for an example.Obtain bearer token and enable SCIM provisioningObtain bearer token in LucidBefore enabling SCIM provisioning, you need to obtain a bearer token from Lucid. To do this:Sign in to Lucid as an account owner or account admin. Select Admin from the menu to the left. You’ve now reached the Lucid admin pan

540
Shanna H
1 month ago
A
andrea.pannitti
asked in Admin Questions
Questions about migration

Hi,we need to do a migration from Confluence Server to Confluence Cloud.To do this we would like to use Atlassian's Cloud Migration AssistantThe following is installed on the server: Lucidchart OnPerm for Confluence (v.1.19.3).I have a few questions about the migration:1) Do I need to install the Cloud side plugin before performing the migration?2) Are diagrams brought in automatically or do pages need to be migrated by hand?3) Is there a way to know the pages where these diagrams are present?Thank you 

171
Humas1985
Lucid Legend Level 6
2 months ago
Shanna H
Shanna HLucid support team
published in Admin Questions
Migrate Microsoft Teams integration from legacy EU Data Center to global data residencyProduct update

The legacy EU Data Center is being deprecated. In it’s place, Lucid now offers a global data residency on which you can determine which region your account is on. To learn more, check out our Global data residency for Lucid article.As a part of this EU Data Center deprecation, the following Microsoft Teams integrations are being deprecated: "Support Pack for Lucidchart" and "Support Pack for Lucidspark". These integrations’ features are still contained in  "Lucidchart for Teams" and "Lucidspark for Teams” apps.To prevent losing data before switching over to the “Lucidchart for Teams” and “Lucidspark for Teams” apps, a Microsoft Teams admin needs to follow these steps:Enable "Lucidchart for Teams" and "Lucidspark for Teams" apps to your Team's Tenant App catalog. The steps to do so are outlined in our Integrate Lucid with Microsoft Teams help center article. Make sure to transfer any account settings to the new apps. Notify your users that tabs added using the "Support Pack for Lucidch

540
Shanna H
2 months ago
M
Mossab
asked in Admin Questions
booking Ticket Event System

i work in this project, so can someone help me to create class diagram for this project 

91
Humas1985
Lucid Legend Level 6
2 months ago
N
nic107uk
asked in Admin Questions
Formatting bar

I don’t seem to have a formatting bar? I can’t, for example, fill a shape with colour. Where is it? 

152
Humas1985
Lucid Legend Level 6
2 months ago
M
MicGriff
asked in Admin Questions
Giphy and Photos

Is there a way to turn off Giphy for student use? Students can access inappropriate content through the search tab. 

152
Leianne C
2 months ago
D
danielle.schofield
asked in Admin Questions
Sharing a Lucid Spark with a Google Group email address

I've just tried sharing a Lucid Spark with a Google Group but it doesn't work.... It lets you add people individually and create a new Team but this would kind of defeat the purpose of a Google Group in that you would effectively have 2 groups to update when people join or leave. Does anyone know a way round this? Thanks

81
Kelsey Gaag
2 months ago
T
taka
asked in Admin Questions
オブジェクトを隠すことはできますか？Can I hide objects?

テーマを決めて選択肢をAとBの二つを用意します。AとBの内容（オブジェクト）を隠して、Bを選択したらBのオブジェクトを選択して内容を知るようにしたいです。 テーマとAとBの2つの選択肢があります。AとBの内容(オブジェクト)を非表示にしたいので、Bを選択した場合にBオブジェクトを選択してその内容を知ることができます。

121
Leianne C
2 months ago
J
jgcombard
asked in Admin Questions
SAML Assign test user

Setting up SAML. I cannot find where to assign a test user in order to test the SAML connection.These are the instructions, but not finding an “assign” option: You can assign the app to users in the Assignments section of the app page. To do so, navigate to “Users and Groups” on the left hand side and click Assign. Assign”

122
Leianne C
2 months ago
Shanna H
Shanna HLucid support team
published in Admin Questions
SCIM guide: Migrate custom SCIM 2.0 apps to Lucid org groups experienceAdmin resource

Lucid has released a new group management experience. Accounts with SCIM enabled weren’t automatically migrated to the new experience as there are required steps to ensure continued functionality with your SCIM integration. The new organizational groups feature offers enhanced flexibility in user management by allowing license settings in Lucid to be configured and applied at the group level. For instance, you can automatically assign licenses to users within your engineering group, while requiring users in your sales team to request a license. This post will walk you through the process of prepping your IdP side custom SCIM app and Lucid account to successfully migrate to the new organizational groups experience.Reconfigure your Lucid SCIM integrationThe prerequisite for this guide is to have a configured SCIM 2.0 application in your IdP that is being used for user/group provisioning to Lucid. You may have configured your SCIM application to assign or remove user licenses in Lucid. Af

2100
Shanna H
2 months ago
M
MJW-NH
asked in Admin Questions
My documents through license transfers away and back

Is there a way to return documents I created under my corporate license and email a year ago to “My Documents” out of Shared Documents, now that I’ve gotten my corporate license back?History: Lost license for budget reasons. My 20 documents were transferred to another person. That person has left, my license has been restored (with the same email address for SSO login), the documents have been re-shared back to me. I want to take My documents out of Shared back to My Documents without creating duplicate copies. Picture attached.  

142
M
2 months ago
L
Lokesh
asked in Admin Questions
need to integrate Lucidspark with jira

we need to integrate Lucidspark with Jira.We are not able to download the plugin Jira connector to Lucidspark.Can any one let us know how to integrate.

212
Micah
2 months ago
F
FGB
asked in Admin Questions
Bulk Transfer

Hi.I’m the Lucid admin for our enterprise.I need to migrate all the document from an account to another one, but I don’t see the documents?How can I do Bulk transfer?

291
Humas1985
Lucid Legend Level 6
2 months ago
G
gkrithica
asked in Admin Questions
Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?

Lucidchart plugin for Confluence is not compatible with Confluence 9.0.1 when the compatible version will be released?Confluence Datacenter version : 9.0.1Lucidchart plugin version : 1.28.0

7013
Leianne C
2 months ago
B
beatAK
asked in Admin Questions
SCIM group members problem

I create users using SCIM from MS Entra. This works perfectly. SCIM Group setup (for sharing) also works well. But I have a problem - only one user is in each group, the others are not. Can you advise me what I am doing wrong?

412
Leianne C
2 months ago
N
NetOps
asked in Admin Questions
Log Out of Invited Account to Access My Paid Account

I have a paid individual account with an email but was also invited to a shared account with the same email. Trying to log out of the shared Managed Group and back into my individual account. 

173
Kelsey Gaag
2 months ago
Susan R101
Susan R101
asked in Admin Questions
Unable to access Lucid diagrams in confluence

A user reported he is unable to access Lucid diagrams from within Confluence.  He is receiving error “There was an error verifying your email. Please try again later.”  I’m not familiar with how the integration works but our account utilizes OKTA Single Sign On.  His ID and Email are set up correctly in Lucid Chart and he verified he’s able to log into Lucid Chart.  So far, no one else has reported this error.  Any assistance is appreciated.  Thanks

222
Susan R101
2 months ago
P
Phillip head
asked in Admin Questions
ipad app

I’m trying to figure out if this program will function on the iPad, and also why I cannot log into the app but the website is working

111
aparrish
Lucid Legend Level 3
2 months ago
M
Madjid.Outenah
asked in Admin Questions
Not able to retrieve any of my files

SInce few days I am no longer able to retrieve any of my files. My browser just hangs as shown beloeSeems some new major version of lucid chart recently deployed?Any mitigation? 

91
aparrish
Lucid Legend Level 3
2 months ago
S
stanislav tsenkov
asked in Admin Questions
cleanup (delete) not active accounts

Hello.Currently we are using SCIM to provision accounts and license. After the account is removed from all groups it’s market as not active.Can such accounts be automatically removed(deleted)? Thanks!

231
Humas1985
Lucid Legend Level 6
2 months ago
S
Sara Koos
asked in Admin Questions
Changing estimate type in Lycid charts

I’m setting up a timeline table to visualize a development roadmap. However, when adding Lucid cards to the table I’m only able to set estimates in points and I want to use t-shirt sizing. How do I change this?

688
Shantel Gillette
2 months ago
D
dzraick1
asked in Admin Questions
New Lucid chart version - All my doc gone

I just logged in and see that there is a NEW LucidChart version in play. But where did all my docs go?? I need those docs!!Please help! I am an independent and have no IT dept to consult.Dzraick

121
Amelia W
2 months ago
G
garygardner
asked in Admin Questions
Isolation of one account

I started inviting co-workers to my Lucid account, which was attached to my personal account. Now that I am leaving the company, I want to leave them with all of their data, but I want to take mine with me before joining the company. Is this posable? 

91
Humas1985
Lucid Legend Level 6
2 months ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.