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Mar 13, 2026 7:04 PM UTC
Solved

Invitation notification appearing in Lucid, but email not received in inbox

Hi

My company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail.

I receive the notification in LucidChart bu can't do anything with it.

Can you set this up manually? My team's domain is ab-inbev.com

evidence:

 

 

Becca G
Becca GAnswer
Lucid support team
Mar 13, 2026 8:02 PM UTC

Hi ​@RenanRodrigues, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Comments

Becca G
Becca GAnswer
Lucid support team
Mar 13, 2026 8:02 PM UTC

Hi ​@RenanRodrigues, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

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