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March 13, 2026
Solved

Invitation notification appearing in Lucid, but email not received in inbox

  • March 13, 2026
  • 1 reply
  • 35 views

Hi

My company has sent me an invitation to join the team but the email never shows up on my inbox. Not even my junk mail.

I receive the notification in LucidChart bu can't do anything with it.

Can you set this up manually? My team's domain is ab-inbev.com

evidence:

 

 

Best answer by Becca G

Hi ​@RenanRodrigues, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.

Comments

Becca G
Becca GAnswer
Lucid support team
March 13, 2026

Hi ​@RenanRodrigues, thanks for posting in the Lucid Community!

We’re happy to help. I’m converting this to a private support ticket so the right team can take a closer look. You should receive an email with further communication.

If you don’t receive an email please feel free to reach out in the thread below.