Joining a Lucid Team account

You got it!  That's the issue I have.  Please add me manually and/or LMK what is needed to do that. Thanks Micah

Hi Aaron thank you for confirming! I've reached out via email to collect a few additional details about your account so that we can proceed with adding you manually. Thanks for your help and patience!

Thanks I replied to the email / ticket. Look forward to resolution!

Wanted to share an update on this thread - good news! This issue has since been resolved and it should be possible to invite users and accept invitations as normal. If you're finding that the problem persists please don't hesitate to let us know in the thread.

Hi,  

I have recently set up a team account and a member of my team has been asked for a password to join our team account.  She had a free personal account, which we are trying to translate into one of the team licences.

Can you help?

Hi @jon-marc.spatcher, 

Thanks for your comment on this thread! To help me better understand the issue you are experiencing, would you mind providing me with the following information so I can take a closer look?

• A detailed description of steps you and the other user took leading up to the issue.
• A screenshot of any error messages or pop ups that appear.

Thanks for your help and patience!

Hi

This has been resolved.

Three years later and this still seems to be a bug that has not been fixed.

I prematurely made a Lucid account with my work email - it shows as personal. My work has now attempted to invite me to their team, and I get the email and notification in Lucid, but I cannot do anything with it. I even started a free trial to try and search for the team, but it is hidden. 

I have attempted to delete my account a few times to no avail. What can be done so that I can accept the invite and join my work’s team with my work email?

Hi ​@abigailllmp, could you clarify what you mean by “cannot do anything with it”? What happens when you attempt to accept the email invitation?

I click on the link in the email, it opens Lucid to just the main home screen, and I can see the notification, but there’s nothing that happens when I click on it/there’s no response.

​@abigailllmp can you send a screenshot of the associated Javascript Console output when you clink the email invite link? You can open your Javascript Console by pressing Ctrl + Shift + J (if your computer is a Windows / Linux) OR Cmd + Opt + J (if your computer is a Mac).

​@abigailllmp thanks for sending that over. Can you try accepting the invitation from an incognito/private window?

That worked and allowed me to accept the invitation. My company also has given me a license since the last response. However, I am still unable to see them in my teams. 

​@abigailllmp, that’s great to here! Could you confirm with your account admin that your company uses teams? If they do not, none will appear. 

This was resolved. Thanks for your help, Becca!