Hi
I was using my work email for an individual account and then realized we have a Team account. I need to use the same email but it won't let me do that (it asks me to upgrade and pick a plan)
I was sent an invite and it shows up in notifications but I can't action it.
Any thoughts how to fix?
Hi Aaron thanks for posting in the community - I'm happy to help! To clarify the situation are you saying that you have an Individual subscription associated with your work email but now you want to join your organization's Team account using that same email and you're having trouble accepting the invitation that you were sent? If so you might be experiencing a bug we're currently aware of with users accepting invitations to join Team accounts. We'd be happy to manually add you to the team - I've created a ticket from this post and will reach out directly for additional information about your account.
If I've misunderstood what you're hoping to do please let me know!
If anyone else is experiencing issues with accepting invitations to join teams please reply in this thread.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
