+1Confluence connector for lucid app is broken
All embedded diagrams hang with “App is not responding. Wait or cancel?”
Editing the macro settings returns :
Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable.
I am admin on both Confluence and LucidChart
Best answer by Becca G
Hi Ctrl + Shift + J on Windows / Linux, OR Cmd + Opt + J on Mac), navigate to the Network tab:
Then reproduce the issue, and see if there are any network requests that are failing as a result of this.
If so, in the headers section of the failed request, do you see an X-Lucid-Flow_Id? Could you send a screenshot of this, as well as the timezone and timestamp of the request? See example screenshot below:
+3Hi Ctrl + Shift + J on Windows / Linux, OR Cmd + Opt + J on Mac), navigate to the Network tab:
Then reproduce the issue, and see if there are any network requests that are failing as a result of this.
If so, in the headers section of the failed request, do you see an X-Lucid-Flow_Id? Could you send a screenshot of this, as well as the timezone and timestamp of the request? See example screenshot below:
+1Hi there
Apologies i did not reply with the above - so the issue I found which I dont think is actually documented anywhere is when you set the connector up - everything works temporarily and then after around a day I experienced the issues
Once the connector is INITIALLY setup there is an additional step where I believe you have to go into admin.atlassian.com > Connected Apps > LucidChart Diagrams Connector > Three Dots > Configure
If I remember correctly you have to accept the connection in here - you might possibly need to accept on the Lucid side also
I hope this helps
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