Confluence connector for lucid app is broken
All embedded diagrams hang with “App is not responding. Wait or cancel?”
Editing the macro settings returns :
Problem is typically resolved temporarily by uninstalling and re-installing the marketplace app but it only works for a few hours which is obviously untenable.
I am admin on both Confluence and LucidChart
Best answer by Becca G
Hi Ctrl + Shift + J on Windows / Linux, OR Cmd + Opt + J on Mac), navigate to the Network tab:
Then reproduce the issue, and see if there are any network requests that are failing as a result of this.
If so, in the headers section of the failed request, do you see an X-Lucid-Flow_Id? Could you send a screenshot of this, as well as the timezone and timestamp of the request? See example screenshot below:
+3Hi Ctrl + Shift + J on Windows / Linux, OR Cmd + Opt + J on Mac), navigate to the Network tab:
Then reproduce the issue, and see if there are any network requests that are failing as a result of this.
If so, in the headers section of the failed request, do you see an X-Lucid-Flow_Id? Could you send a screenshot of this, as well as the timezone and timestamp of the request? See example screenshot below:
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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