Solved

How to empty trash folder: "Your admin has disabled this feature"

Forum|Forum|4 months ago
April 21, 2026
4 replies
43 views

Hi,

when I try to empty the trash folder in the team folder directory, I get the message that I do not have the rights to do that. Currently I hold the account owner role of the VILS Enterprise account.

How this can be solved?

Best answer by Becca G

Hi @veerle.soetewey, thanks for the clarification. If you are an admin, could you try toggling this setting off, via the admin panel (Compliance > Retention > Trash)?

Becca G

Lucid support team

Hi @veerle.soetewey, thanks for posting in the Community! Have you been assigned “Edit and Share” access to this team folder?

V

veerle.soeteweyAuthor

Hi,

it is not a Team Folder, it is the general Trash Folder under documents (apologies for the confusion, it is a mistake in my initial post). So no rights can be attributed to it. For all the files in this trash folder, the “delete from Trash” button is disabled:

Becca GAnswer

Lucid support team

Hi @veerle.soetewey, thanks for the clarification. If you are an admin, could you try toggling this setting off, via the admin panel (Compliance > Retention > Trash)?

V

veerle.soeteweyAuthor

Thanks, this works!

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