+1Hello,
I am a Confluence admin.
We are using Confluence Data Center 10.1.2 with Lucidchart plugin 2.2.3 (free plan).
We are having trouble with adding new diagrams on Confluence pages with Lucidchart macro. However our other diagrams are ok on other pages, still visible. When trying to add a new diagram, afer selecting the diagram, we have a loading page and then an error 504. Here are the screenshots :
I tried uninstall and reinstall, but the problem continues.
Thank you for your help !
Best answer by Zuzia S
Hi
For context, Lucid’s integration with Confluence is available solely to accounts with Lucid Team and Enterprise subscriptions, as per our Help Center documentation.
Cheers!
I think I had similar issue and it helped to remove and add the chart in the confluence page.
+1I think I had similar issue and it helped to remove and add the chart in the confluence page.
Thank you for taking the time to answer, but my problem is with adding new charts. I guess if I remove one, I will not be able to add it after.
+8Hi
For context, Lucid’s integration with Confluence is available solely to accounts with Lucid Team and Enterprise subscriptions, as per our Help Center documentation.
Cheers!
+8
Please let me know if you have any additional questions or concerns, we love hearing from everyone in the Community.
Best!
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
