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Offboarded user documents not transferred

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Hi,

I am experiencing an issue that we can't access critical charts that a previous hire has created. The person is removed from our Lucidchart team but the docs have not been transferred correctly.

Ria SAnswer

Lucid Legend Level 9

Hi @EQ-BTV

This typically occurs when a user is removed before document ownership is transferred. The good news is that in most cases, the content can still be recovered.

Please visit these resources to retrieve your documents:

https://help.lucid.co/hc/en-us/articles/360049865271-Troubleshooting-Lost-documents-or-work

If you still cannot retrieve your documents, you can try contacting the support desk here: https://help.lucid.co/hc/en-us/requests/new?ticket_form_id=15328518221588

Hope this is helpful.

Ria S.

Ria S

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