Hi,
I am experiencing an issue that we can't access critical charts that a previous hire has created. The person is removed from our Lucidchart team but the docs have not been transferred correctly.
Solved
Offboarded user documents not transferred
Best answer by Ria S
Hi
This typically occurs when a user is removed before document ownership is transferred. The good news is that in most cases, the content can still be recovered.
Please visit these resources to retrieve your documents:
https://help.lucid.co/hc/en-us/articles/360049865271-Troubleshooting-Lost-documents-or-work
If you still cannot retrieve your documents, you can try contacting the support desk here: https://help.lucid.co/hc/en-us/requests/new?ticket_form_id=15328518221588
Hope this is helpful.
+19- Lucid Legend Level 8
- Answer
Hi
This typically occurs when a user is removed before document ownership is transferred. The good news is that in most cases, the content can still be recovered.
Please visit these resources to retrieve your documents:
https://help.lucid.co/hc/en-us/articles/360049865271-Troubleshooting-Lost-documents-or-work
If you still cannot retrieve your documents, you can try contacting the support desk here: https://help.lucid.co/hc/en-us/requests/new?ticket_form_id=15328518221588
Hope this is helpful.
Create an account in the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in to the community
A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
Log in with Lucid Log in with airfocus
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
Your privacy choices
