Hi, I have a personal account with the email/google sign in of my current work. I’m leaving this company, so I would not be able to have access to google SSO of this email. Will I still have access to this Lucid Chart account (Lucid subscription is until December 2026 ...)? If not how can I get a refund?
Solved
Keep Access After Losing Work Email/SSO
+2Best answer by Becca G
Hi
+3Hi
Alternatively, if you would like to cancel your account, let me know and I can connect you with our billing team.
+2Hi
- Go to “User Settings”
- Under “Account Settings” I change both username & email to my personal email
- Because I use Google Account as SSO - I enter the google password “Required to make changes”
- → Error: “Incorrect Password”. I have double checked and logged in again separately with Google using this password and it works there.
What am I doing wrong?
+3Hi
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