Keep Access After Losing Work Email/SSO

Question

Hi, I have a personal account with the email/google sign in of my current work. I’m leaving this company, so I would not be able to have access to google SSO of this email. Will I still have access to this Lucid Chart account (Lucid subscription is until December 2026 ...)? If not how can I get a refund?

Becca G · Accepted Answer

Hi ​@Josh, let's try a different approach. Please set up an email/password login using this link: password flow. If you don’t see the email shortly, be sure to check your spam folder. Once that's configured, try the "User Settings" flow again using your newly set up password.

LucidJosh · Answer

Hi ​@Becca G, thanks for the quick reply. I’ve have tried this, but get an error of incorrect password - perhaps I’m doing this wrong. So follow me here:Go to “User Settings”Under “Account Settings” I change both username & email to my personal emailBecause I use Google Account as SSO - I enter the google password “Required to make changes”→Error:“Incorrect Password”. I have double checked and logged in again separately with Google using this password and it works there.What am I doing wrong?

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