+2After a little more than a month since the last response, a topic of mine -- which is effectively unresolved after I’ve just checked the issue -- disappeared.
Note the discrepancy.
The original topic’s URL is https://community.lucid.co/topic/show?tid=10605&postid=39993#post39993
Best answer by Kelsey Gaag
Hi
Thank you for posting in the community! Your topic was moved to our community archive since it was an unresolved or resolved bug up for 30 days. Our team moves bugs to the archive in order to help the community remain easily searchable and surfaces the most relevant posts and issues. Our development team continues to retain the report and prioritize the issue. More information about our bug policy can be found in this post.
It looks like while the bug you posted about wasn’t completely resolved, however, our engineering team did release a fix that should’ve helped the issue you ran into. Are you still running into an issue with layers and the presentation builder?
+16Hi
Thank you for posting in the community! Your topic was moved to our community archive since it was an unresolved or resolved bug up for 30 days. Our team moves bugs to the archive in order to help the community remain easily searchable and surfaces the most relevant posts and issues. Our development team continues to retain the report and prioritize the issue. More information about our bug policy can be found in this post.
It looks like while the bug you posted about wasn’t completely resolved, however, our engineering team did release a fix that should’ve helped the issue you ran into. Are you still running into an issue with layers and the presentation builder?
+2Hi Kelsey, thanks for your response.
I’ve been a satisfied paying customer of Lucid’s for years, but the recent handling of the few issues I’ve had within my simple workflow, leaves room of improvement.
I’m not sure I understand your policy re: this “community” content, especially when it relates to issues which are not resolved. I’m not sure this is actually a useful policy, I think it can be improved.
I had some details and some discussion going on within the original “topic” -- and I’d like to see and to reference its contents when I follow up on it. And I’d wish to report on further degradation of functionality I was originally complaining about there. Right now, the tool is defunct for my workflow, but again, I’d like to continue the topic where I provided details etc previously -- in order to save everyone’s time.
Thanks,
Costa.
+16Hi
Thank you for the reply! I understand the policy can be inconvenient and we appreciate the feedback. To provide more context, we archive community bug reports that we aren't able to prioritize for immediate resolution. This helps us keep our active forums relevant and easy to navigate. Archiving a post doesn't mean we're ignoring the issue—it simply moves it out of the public view. The bug report is still officially logged in our development queue and remains on our radar for future consideration.
I have unarchived the post so you can add your details and additional info.
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