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Welcome to the Lucid Community

Start here to learn all about the Lucid Community and how to get the most out of it.

  • 17 Topics
  • 170 Replies

Knowledge Base (3)

  • 🚀 Welcome to the Lucid Community 🚀

    Discussion by
    Addie
    Addie

  • Introduce Yourself!

    Discussion by
    Micah
    Micah

  • Frequently Asked Questions

    Article by
    Addie
    Addie
17 Topics
Houston T
Houston TLucid product team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Data Trusted User Group🎉Opportunity

We are thrilled to announce the launch of our exclusive Data Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who work with data everyday, share data with others, analyze data, etc.. This group provides access to our latest data features, allowing you to shape the future of data workflows in Lucid through direct feedback and collaboration. Group The Data Trusted User Group is an invitation-only group of enthusiastic Lucid users who have experience with intelligent diagramming features, such as data linking, formulas, org charts, smart containers and card integrations. We are interested to hear about how you use Lucid to get work done and how that process can improve. While many of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone, regardless of license type. Benefits Exclusive access to new features: Be among the first to test-drive new features and enhancemen

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Houston T
Micah
MicahLucid community team
published in Welcome to the Lucid Community
🎉Introducing Lucid’s Trusted User Group for Agile Workflows🎉Opportunity

We are thrilled to announce the launch of our exclusive Agile Trusted User Group—a unique opportunity designed especially for our most dedicated and engaged users who are passionate about agile methodologies. This group provides access to our latest agile features, allowing you to shape the future of agile workflows in Lucid through direct feedback and collaboration. Group The Agile Trusted User Group is an invitation-only group within our platform, comprising valued users who are enthusiastic about agile methodologies. As a member, you will have the distinct privilege of gaining early access to agile-specific features and updates before they are released to the wider community. Your insights and feedback will play a pivotal role in shaping the direction of our agile tools, ensuring that they align seamlessly with your work and agile principles. While a lot of the features we will be testing are only available to those on our enterprise plan, we welcome feedback and ideas from anyone,

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Micah
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
posted in Welcome to the Lucid Community
🚀 Welcome to the Lucid Community 🚀

We are thrilled to have you join our vibrant and dynamic space where innovation, creativity, and collaboration flourish. Whether you're a seasoned Lucidchart, Lucidspark, or Lucidscale user or just starting your journey with our products, you are an important part of our community that is fueled by the power of visual thinking. At Lucid, we believe in the incredible potential of collaboration and the impact it can have on your work and projects. Our online community is your gateway to a world of shared knowledge, inspiration, and support. You'll find a passionate and diverse group of individuals who, like you, recognize the transformative power of visual communication. 🤝 Why Join Our Community? 🤝 1. Learn and grow. Connect with fellow users, exchange insights, and discover best practices. Our community is a treasure trove of knowledge and by participating, you can enhance your skills and become a Lucid Legend. 2. Inspire and be inspired. Share your success stories, showcase your proj

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Addie
Lucid Legend Level 8
Maison W
Maison WLucid support team
published in Welcome to the Lucid Community
Bugs in the Lucid Community

Our development team works hard to make sure you have a seamless experience using Lucidchart, Lucidspark, and Lucidscale. But like any software, we sometimes have bugs! This resource will help you identify if you’re experiencing a bug and guide you through reporting it to our support team in the community. How do I know if I’m experiencing a bug? We recommend the following to help you identify if your issue is a bug. First, take a look at the Lucid Help Center documentation for the feature you’re working with to understand if what you’re experiencing is intended behavior or an unexpected issue. Second, please work through our Basic Troubleshooting steps, as these resolve many issues. Finally, we recommend Lucid’s status page to stay up to date on larger site-wide performance issues and their resolution. You can also subscribe to notifications here. Does Lucid already know about this bug? Please search the community before posting about your issue! Another user might be experiencing the

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Maison W
Micah
MicahLucid community team
posted in Welcome to the Lucid Community
Introduce Yourself!

Welcome all diagrammers brainstormers and visualizers! We’re so excited you’re here in the Lucid Community and can’t wait to be a part of what you’re working on. We want to use this thread to get to know you and how you’re using Lucidchart, Lucidspark, and Lucidscale - we’d love to know: Your name and current role What Lucid product you’re using How you use Lucidchart, Lucidspark, and Lucidscale for projects and your day-to-day work To kick things off check out some intros from members of our Community Team below! You’ll see these friendly faces answering questions providing support and talking about all things Lucidchart, Lucidspark, and Lucidscale. Can’t wait to meet you!

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Addie
Lucid Legend Level 8
Abby S
Abby SLucid community team
published in Welcome to the Lucid Community
How to earn badges and pointsTutorial

If you’re excited to get involved in the new community, you’re in the right place! You can earn points and badges for participating, and collect them on your user profile. Points: You can earn points by: Commenting on someone else’s post Creating a post of your own Providing an answer to a question and being marked “best answer” Giving a like or vote Receiveing a like or vote Check out the leaderboard on the homepage to see who’s leading for the week! Badges: Badges are a fun way for us to recognize users for their contributions to the Lucid Community. This is the complete guide of Lucid Community badges and what to do to get them. Leveling up as a community contributor Badge Name Requirements Level 1 Contributor Follow 1 topic and comment on 1 post Level 2 Contributor Comment on 3 posts and create 1 post Level 3 Contributor Comment on 5 posts and create 2 posts Level 4 Contributor Comment on 10 posts and create 4 posts Level 5 Contributor Comment on 20 posts and create 8 posts Level 6

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Abby S
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
published in Welcome to the Lucid Community
How to set up your user profile

The Lucid Community is all about connecting you to resources and peers that support and inspire your work. To help us and others in the community get to know you, we recommend you set up your community profile. First, select your profile icon in the upper-right corner. Here are menu options to view your personal interactions with the community, like replies, subscriptions, or settings. Choose the “My profile” option to go to your profile page. When on your profile page, select Edit profile. Then, you can fill out the following information: Job title Company LinkedIn URL How you use Lucid products in your role City Country Note: All of this information is optional. You can choose to fill out whichever fields you’d like. This information will appear in your profile, where you can also see badges you’ve earned and a summary of your community activity. Simply click on another community member’s username to view their profile, too!

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Addie
Lucid Legend Level 8
Micah
MicahLucid community team
published in Welcome to the Lucid Community
Stay in the loop: How to subscribe to community notifications ⚡

The people that make up the Lucid Community are constantly sharing ideas, asking questions, starting discussions, and finding opportunities. We want to make sure you never miss out on things that improve your workflow and make projects easier. To always hear about what’s most important to you, you can subscribe to notifications for your favorite topics. Continue reading to learn how. First, what makes a notification useful instead of annoying? Two things: ✏️ Relevance: A topic that directly applies to you and that you’re interested in. ✏️ Usefulness: Information you can directly apply to make your work easier. We recommend making sure that everything you subscribe to meets those criteria. Types of notifications and how to subscribe: ⭐ A specific topic - this is useful when you are interested in an individual conversation and want to be aware of any further responses or developments. To subscribe, click Subscribe at the bottom of the original post. Note: You’ll automatically be subscrib

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Micah
Abby S
Abby SLucid community team
published in Welcome to the Lucid Community
Getting support in the Lucid Community

We know the work you do in Lucid is important and we want to help you have the best experience using Lucid products. Here in the Lucid Community you can connect with other users and find answers to your questions. Check out these steps you can take to help us help you. Start by searching existing resources. We have built an extensive library of resources to help you be successful in Lucid. Search our community, help center, and training labs to see if the information you need has already been shared. Search by keywords and feature names to find articles and posts relevant to your question. Try out basic troubleshooting. Most performance and feature issues can be resolved with basic troubleshooting. To find basic troubleshooting steps for the part of the product you’re working with, check out this resource: If you couldn’t find your answer by searching and basic troubleshooting didn’t resolve your issue, it’s time to post in the community. In your post, please include detailed informati

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Abby S
Abby S
Abby SLucid community team
published in Welcome to the Lucid Community
How to post in the community

We’re excited that you want to post in the Lucid Community! To start, search the community and use tags to browse existing topics. If there is already a topic created about what you wanted to share, join the conversation in that thread! After searching, if you need to start a new community topic, click the create topic button in the top-right corner. This will open the Create new topic page. From here, you can select: Question if you need help learning how to use Lucid’s products, are running into an issue, or need further help of any kind . If you are looking for support in the community, read through these tips before posting to make your topic as effective as possible. Conversation if you want to discuss or share templates, use cases, or product tips and tricks with your fellow Lucid users. Idea if you want to share an idea about how we could make Lucid even better. For more info on what happens to product feedback shared in the community, check out this topic. Now it’s time to ente

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Abby S
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
published in Welcome to the Lucid Community
Join a user group

User groups are your gateway to a diverse array of specialized interest conversations! Join a group to participate in niche communities, tailored to your specific interests and expertise. Lucid for Education: A dedicated space for educators to explore, share, and collaborate on innovative ways to leverage Lucid products for classroom learning Product/UX: Join UX and Product professionals to discuss how to use Lucid products to shape the user experience. IT: Join IT professionals and technology enthusiasts to exchange insights, troubleshoot challenges, and explore the latest advancements in IT solutions using Lucid products. Engineering: Connect to and collaborate with engineering professionals to discuss principles, practices, and applications of Lucid's innovative solutions. The Lucid Legends: This space is dedicated to the most influential members of our community. This is where you can drive insightful conversations, provide expert guidance, and play a pivotal role in shaping the Lu

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Addie
Lucid Legend Level 8
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
published in Welcome to the Lucid Community
Meet the community team!

At Lucid, we believe that the strength of our products is a direct reflection of the vibrant and passionate user community that supports them. We are thrilled to introduce you to the driving force behind our community's success – our dedicated Community Team. These are the folks who work tirelessly behind the scenes to ensure your experience within the Lucid Community is engaging, informative, and deeply rewarding. If you’d like to contact a member of our team, please reach out to community@lucid.co - we’d love to hear from you. Here’s a personal introduction to get to know the faces and names of the folks that are here to support, inspire, and uplift your journey within our community! 🤝 Meet Micah: our Associate Community Manager After dabbling in chemistry and non-profit volunteer and event management, Micah has found her home in Lucid’s community team! With a special interest in tech operations, Micah loves exploring opportunities to make community an essential part of using Lucidc

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Addie
Lucid Legend Level 8
Addie
Lucid Legend Level 8
AddieLucid Legend Level 8
published in Welcome to the Lucid Community
Frequently Asked QuestionsF.A.Q.

Welcome to the Lucid Community! Whether you're just getting started with Lucid products or you are an experienced user, you might have some questions about how the community can be useful for you. Below are answers to our most frequently asked questions to help you get the most out of your experience here. Getting started What is the Lucid Community? The Lucid Community is a place for users to connect, ask questions, share knowledge, and learn from others who use Lucid products. How do I join the Lucid Community? Joining the community is easy! Sign in to your Lucid account (or sign up for a free account on the Lucid homepage) and you'll have access to the community forums where you can participate in discussions. Navigating the Lucid Community How do I ask a question or start a discussion? To ask a question or start a discussion, click the "New Topic" button in the relevant category. Be sure to provide a clear title and description of your topic. Can I search for answers to my question

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Addie
Lucid Legend Level 8
Micah
MicahLucid community team
published in Welcome to the Lucid Community
Community Guidelines

LUCID SOFTWARE INC. SUPPLEMENTAL LUCID COMMUNITY TERMS These terms (the “ Community Terms ”) supplement the Lucid Software Inc. Terms of Service (the “ TOS ”) or the electronically or manually signed services agreement between the parties (the “ MSA ”) (as applicable), Lucid’s Privacy Policy , and any associated Orders. All capitalized terms not defined herein shall have the meanings attributed to them in the TOS or MSA. In the event of a conflict between these Community Terms and the TOS or MSA (as applicable) with respect to your use of the Lucid Community, these Community Terms will control. 1. Definitions 1.1. “ Lucid Community ” is a feature within Lucid’s Subscription Service that provides a public virtual space for Community Users to interact, collaborate, and provide feedback about Lucid products and services by submitting Community Content. All Lucid Users, including Site Visitors, may access or share Community Content that is submitted to the Lucid Community. 1.2. “ Community

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Micah
Micah
MicahLucid community team
published in Welcome to the Lucid Community
Feedback and Feature Requests

Lucid Community conversations are full of feedback about Lucidchart, Lucidspark, and Lucidscale, and we love that! We're always looking for how we can make our products more effective for you, and understanding your experiences and needs is essential for us. Below, find everything you need to know about sharing your ideas with Lucid. Note: If you are a user on a FedRAMP account, please use this form to share any feedback or feature requests. Your feature requests and feedback are important Lucid highly values your feedback and actively seeks to understand how its products can better support you in your work. Your feature requests are collected by the community team and shared with our product team for review as they consider improvements and further developments to our products. What to do when you have an idea Search, upvote, and comment on existing ideas It’s valuable to our product development team to understand how many people have the same feedback. The more the merrier! Search ex

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Micah
Micah
MicahLucid community team
published in Welcome to the Lucid Community
What happens to my feedback?F.A.Q.

Lucid depends on your feedback and we appreciate you sharing your insights on what you'd like to see in our products! We value your ideas and want you to understand what happens to your feedback after you take the time to share it with us. What happens with your ideas Every piece of feedback is important to us—here’s how we use it: All feedback is available to the product development team for research and review. Lucid’s product development team utilizes ideas in this community as a repository of feedback any time they are researching a feature. Even if an idea isn’t one of the top-voted requests for that month, it can still be incredibly helpful to the team, so please continue to share your use case and ideas as you have them. Top-voted ideas are reviewed by the product development team each month. Make sure to show your support for great ideas by upvoting them . Each month, the community team surfaces the two most popular ideas (indicated by the number of upvotes) to Lucid’s product

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Micah
Micah
MicahLucid community team
published in Welcome to the Lucid Community
Join the Lucid Legends program and unlock a world of opportunities!🌟

Are you a long-time Lucid diagramming expert who: Regularly builds interesting diagrams or documents for personal or professional projects? Finds creative new use cases or solutions using our products? Has ideas for new features or ways to improve Lucid? Loves sharing how to fix issues, use workarounds, or support others? If so, you may be the perfect candidate to join our top contributor program: The Lucid Legends! Who are the Lucid Legends? The Lucid Legends are a team of our best and brightest users who are dedicated to supporting other users to have a positive experience with our products. You’ll see the Lucid Legends: Answering product questions Posting their best tips and tricks Earning badges and points, we showcase our top users on the leaderboard! Why should I become a Lucid Legend? Showcase your expertise: We have so many users who are pros with our products - if you are Lucidchart or Lucidspark wizard, showcase your skills and share your expertise. Help fellow users unlock t

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Micah

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