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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,702 Topics
  • 13,991 Replies
5702 Topics
Liz G
Liz GLucid support team
published in Product Questions
Change Shape has moved!Product update

In a recent update to our UI, the change shape feature was updated and is now accessible via the change shape icon To access this feature, select your shape and the change shape icon will appear above your shape.Hope this helps!

38410
Zuzia S
2 minutes ago
M
MTä
asked in Product Questions
Enhancing AI's Understanding and Interaction with Lucidchart Syntax

With the increasing role of AI in streamlining workflows, it's fascinating to explore how tools like Lucidchart can collaborate more effectively with AI. Syntax plays a crucial role in communication between humans and machines, and understanding its potential could unlock new levels of efficiency and interoperability. For example, standard syntax such as JSON, Markdown, or code-based diagramming languages like Mermaid.js are popular for AI training and use. What if we could extend this capability to Lucidchart?By integrating shared syntax standards or enabling export/import features, Lucidchart could become even more versatile, bridging gaps between visual modeling and text/code-based representations. Let’s discuss how we can make this vision a reality and share ideas to improve AI and Lucidchart interactions.Discussion Questions:Is there a basic syntax or set of conventions that LucidChart AI understands universally, and how does that relate to diagramming tools? Does Lucidchart have

20
M
3 minutes ago
M
Mo_CPG
asked in Product Questions
Switched teams, now I can't update old boards.

My company has a couple of lucid spark teams (rather than enterprise) because we are fairly small. I was on one team but was moved to another one so we have fewer teams.  Now, I can create new boards, but I cannot edit my old boards.  The only difference in the teams is that my old team had lucid chart and this one just has lucid spark.  I’m trying to edit lucid spark boards, so I’m not sure why this isn’t working. Any ideas or recommendations?

131
Zuzia S
10 minutes ago
Y
Yanli
asked in Product Questions
Not all participants are able to log in or interact well with stickies

We are running into access issues in the workshop sessions where not all participants are able to log in or interact well with stickies and other aspects of Lucidchart/spark. Any one familiar with this issue and if there is a solution?

121
Humas1985
Lucid Legend Level 6
55 minutes ago
H
HeinzFiction
asked in Product Questions
BPMN Symbols: How to access Advanced Shape Options in Formula?

Hi,  I am trying to add information from the advanced options of BPMN 2.0 shapes to custom shape data via a formula. Any idea which function to use for that? Thanks!

70
H
1 hour ago
H
Hassan
posted in Product Questions
Update link documentation to include linking to shapes

The Lucid doc page outlining the different ways to link shapes: Add an Action or link to a shape in Lucidchart – Lucid This page does not include details on how to link to other shapes in Lucid.  I had to dig around a bunch to find it so this would be helpful to save others time.For reference: Select Shape, Share button in top right, Additional Settings Dropdown, Ensure “Link to current selection” is checked, copy link and use as the URL for adding a link to a shape.

111
Ambar D
1 hour ago
Wladimir J. A
Wladimir J. A
asked in Product Questions
Issue with Background Gradient in PDF Export

Hi,I’ve noticed an issue when exporting a diagram to PDF: the background gradient does not render correctly. Instead of the intended gradient, the exported PDF shows a combination of solid background colors.I’ve attached screenshots for reference, showing the differences between the original diagram and the exported PDF.Thank you for looking into this!Best regards,Wlad 

438
Ambar D
2 hours ago
A
Ali H.
asked in Product Questions
How do I add assignees rows to a Timeline?

I have been trying to add another row to the Timeline I created but for the love of me I cannot find out how. I want more than just one row. I tried clicking on the “Estimate” multiple time and changing selection but it did not help.  ALSO - How do i change the names??   

3004
B
6 hours ago
O
omar
asked in Product Questions
Org Chart / existing data from Google Sheet: new org chart from existing data

Hi all,Simple use case of an org chart, that I guess 90% of the people do:Data sits in one Google sheet, that I imported and I created one org chart that works with ‘data refresh’. I can see the data in the ‘data’ panel on the left.How can I create a second page, that should link to the same data?When I copy over the org chart, the link breaks. I can only apply ‘replace dataset’ but this uploads the data from the Google Sheet and creates a new dataset on the data panel. I achieve now to have multiple pages with an org chart that can use the ‘data refresh’ button, but I cannot replicate this again.Can you support?

30
O
6 hours ago
O
Office Operation
asked in Product Questions
How to Efficiently Update an Org Chart for Frequent Changes

Hi support team,I’m currently designing an org chart for my company, which has about 1,000 employees. However, the company undergoes significant changes almost every month, such as department transfers, team shifts, promotions, etc.I’m looking for suggestions on how to update the org chart efficiently when these changes happen. Ideally, I’d like a method that allows me to make updates quickly, such as by modifying a database, rather than manually dragging and dropping elements.Any tips or tools that can help streamline this process would be greatly appreciated!Thank you!

30
O
9 hours ago
G
Gkaufman
asked in Product Questions
Trouble Logging Into Lucidchart - Blank Screen After Login

Hi there,I'm encountering an issue when trying to log into Lucidchart on Chrome. After attempting to log in with both my Microsoft and Google accounts, the screen just leads me to https://lucid.app/documents, but it stays blank. I also tried clearing the cache, but that didn’t help. The app loads, but I’m left with a blank screen after logging in with my email.Has anyone else experienced this? Any suggestions on how to resolve this issue would be greatly appreciated!Thank you in advance for your help!Best regards,

918
M
18 hours ago
S
Simon Notley
asked in Product Questions
What happened to 'add multiplicities'

I have an existing UML diagram with multiplicities, but the ‘add multiplicities’ option that used to appear when I created a connector has vanished, so I’me forced to copy and paste existing ones. Where has it gone?

174
Ambar D
20 hours ago
N
neo_geminis
asked in Product Questions
No carga los proyectos

Hola a todos, he realizado el pago mensual pero no termina de cargar ninguno de los proyectos abiertos, se queda la barra casi completada pero no termina de cargar, he probado en abrir nuevos y tampoco funciona. 

182
E
22 hours ago
yunjiang.qiu
yunjiang.qiu
posted in Product Questions
Cannot add milestone in timeline

I followed instructions as https://lucidspark.zendesk.com/hc/en-us/articles/4405090744340-Work-With-Timelines-in-Lucidspark. But I cannot add milestone. There is no response when I double click. I only see the context menu again but no milestone is created.

11011
S
22 hours ago
Jennifer D101
Jennifer D101
posted in Product Questions
Public Link shows all layers not only those marked as "Show" when publishing

I am working with actions to show/hide layers when elements are clicked. Because of this I have a subset of layers intitially showing and the rest are hidden and should only show once actions are performed. However when I go to Public and view the public link all layers are visible on load. How to I view a version of my document that initially loads only with the ones I have marked as "Show" and the actions work to show/hide the rest?

83
L
23 hours ago
M
Melvasul
asked in Product Questions
App error with text

Hello there,While using the latest version of the Android app I've found the following bugs:Text is always fully capitalized I can't enter carrier return (when pasted from clipboard the return will be treated as spaces)This happens by using either the Microsoft SwiftKey or the Gboard Refer to the video in this post to see the bug recorded from phone directly: Video link from Twitter post Have a nice day

362
M
23 hours ago
R
Lucid Legend Level 3
rvassilatosLucid Legend Level 3
asked in Product Questions
Update across org chart

Hi,  I am attempting to move an employee from org chart “A” located in tab 1 to org chart “B” located in tab 2. I can’t drag across tabs which makes sense, but when I copy the employee from org chart “A” to tab 2 it will not let me add it to org chart “B”. Is there a way to easily integrate this employee into the new org chart without having to add them again?

193
Zuzia S
1 day ago
P
patrenault1
asked in Product Questions
Missing files and documents from my account

Hi All, I am trying to recover past documents that was associated to my Google GMAIL Account - for some reason LUCIDChart does not have my files and access correctly setup. Can anyone inform how to contact Lucid Service Support to review the incident / issue?

111
Ambar D
1 day ago
P
Piet van Kruistum
asked in Product Questions
Opslaan van vorm entiteit met tekst

Goedendag,ik heb een vorm die aangegeven word als entiteit opgeslagen als custom vorm. Als ik deze vorm weer in een project sleep dan zijn de teksten in de eerste 3 vakken nog zoals opgeslagen en de rest is vervangen voor het woord “veld”hoe kunnen we dit oplossen? 

70
P
1 day ago
Dominic B
Dominic B
asked in Product Questions
Customer access to Embedded Lucid

Hi,We’d like to embed Read Only Lucid Chart diagrams into our Customer facing portal. Are there any licensing concerns there - do we need o license all our customers to Lucid?If no, do we connect as a Machine to Machine account to embed the diagram? Thanks!

110
Dominic B
1 day ago
Leah W
Leah WLucid support team
published in Product Questions
Merge Accounts 👥FAQ

Have you made multiple Lucid accounts and want to merge them together? We hope that this post will help you in that process.  Important Things to Note: 📝There can only be one Lucid account associated with an email address. If you have an additional account under the email address you want tied to your subscription that additional account will need to be deleted before you can use that email address on your desired account. Please Note: If you are merging a paid subscription and free account and wish to maintain your paid subscription we recommend deleting the free account. You can then update the email address on your paid account as needed. Before deleting any accounts you will want to share or transfer those documents to your desired account.There are two main ways of doing this:1) Sharing Documents: 🤝If you have any documents in your other account that you would like to keep share those documents with the desired account. For more information on how to share a document please revi

4441
O
1 day ago
L
Llouise Rich
asked in Product Questions
Smart Containers not showing configuration tab

When using the Smart Containers template, I’m unable to edit the containers by clicking on the ‘Smart Container’ as directed in the guidance, is there additional steps to follow to be able to edit the layout of the smart container?

5613
Leianne C
1 day ago
B
brad_lucidchart
asked in Product Questions
Deleted User Lost Access to Shared Files

I have a few users that have two Lucid accounts both consuming a license. I am cleaning up by deleting one account and transferring files to the other. The file transfer was successful however a user reported back that they can no longer view files that were shared with them. Is this expected behavior? If yes, is there a way to recover the permissions & accesses assigned to the deleted user account and transfer those to the users current active account?     Thanks

153
Ambar D
1 day ago
Josh G103
Josh G103
posted in Product Questions
How to show "Status" and "Estimate" on cards within my roadmap?

In Lucidspark it used to be that when selecting a Status (In Progress To Do etc.) it would show up on the card in the roadmaps I created. Recently I noticed that Status and Estimates no longer show and you have to click into the card itself to view. Is there a way to get these to show on my cards again?

778
Ambar D
1 day ago
Nicole L
Nicole L
asked in Product Questions
I have a Mermaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart?

I have a Marmaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart?

39687
Kelsey Gaag
1 day ago
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