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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,838 Topics
  • 14,601 Replies
5837 Topics
M
MichaelA
posted in Product Questions
delete a box/shape only

Hi, new here, driving myself round the bend. How do I delete a box only in mindmap, without deleting the entire mindmap that follows it?Thanks 

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Netanel Zerbiv
asked in Product Questions
I cannot find "Anyone with the link" sharing option for some chart

Hi,I’d like to share some charts with someone outside my organization by Sharing the link. For 2 of them, I have this option, for one I don’t have.For this one the option exists: For this one it doesn’t:How can I solve that? 

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JoseMoncada
asked in Product Questions
Cant import excel spreadsheet despite having a Teams account?

Hello,I'm new to Lucid and we recently purchased a Teams account specifically to visualize a static Excel spreadsheets as a organizational chart. However, the import feature indicates it's only available for Enterprise licenses. Could you please clarify if this is correct and how we can import our data with our current license?

143
Ria S
Lucid Legend Level 7
E
EOS_Sean
asked in Product Questions
Network racks - Adding RU height to the side of the rack

Similar to this post: I need to add RU labeling to network racks.  The number needs to grow/shrink as the rack itself grows and shrinks.   This is standard practice in Visio, Vectorworks, and other diagram programs.  

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E
Elzaro
asked in Product Questions
Org Chart alignment of boxes

I am trying to create an org cart where the boxes are not connected and the boxes under the managers are all vertical not a mix of vertical and horizontal. See image below 

255
Eric Padron
Lucid Legend Level 1
L
Lee Slowick
asked in Product Questions
Lucidchart presentation builder - can't show different layers on different slides

I have a Lucidchart diagram with a base layer and then 3 other layers that display depending on the layer action. When I try and create a presentation I want to have:Base layer only Base layer with layer 1 shown Base layer with layer 2 shown Base layer with layer 2 shownBut.. no matter what combination of visible layers I show on the slides on 2-4 above it only seem to show one layer. it looks good with layer 1 on slide 2 and that layer visible, but as soon as I move to slide 3 and activate layer 2 it messes up slide 1. Not sure what I’m doing wrong or maybe this isn’t even possible?

151
Kelsey Gaag
BDukeHumana
Lucid Legend Level 1
BDukeHumanaLucid Legend Level 1
asked in Product Questions
Seeking Solution for Automating Repeated Text Fields in Lucidchart

We have created a Lucidchart that serves as a technical specification and design document for our development team to use when building marketing journeys in Salesforce Marketing Cloud. The issue we are facing involves text fields that are repeated throughout the document. For instance, the user is required to enter their unique journey name, which appears in 10 different locations within the document. Currently, we instruct users to perform a find and replace, which is more efficient than copying and pasting the text 10 times. However, we are looking for a more streamlined method that eliminates the need for find and replace. Ideally, the user would enter the journey name once, and it would automatically populate all corresponding fields in the document. Does anyone have a solution that could help us achieve this?

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BDukeHumana
Lucid Legend Level 1
B
brendonkeane
asked in Product Questions
Creating a Master Org Chart and Linking Sub Org Charts

“Master” Org Chart and then sub Org Charts  Hi there, I have created our complete “Master” Org Chart in Lucid (and I love it). I find it useful and necessary to then have sub org charts for departments, different levels etc. I have been cutting and pasting from the master chart to new tabs to create these sub org charts. In doing this if I update any data in the master org chart I then need to manually update the sub charts. Is there anyway I can “link” or sync the data in the master chart with these sub charts ? 

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aparrish
Lucid Legend Level 5
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murphymw
asked in Product Questions
Org chart issue: Changing data field does not persist

Building a new org chart, but after several new entries suddenly data fields for new entries cannot be modified.  Typing in the changed value, hitting enter, does not change the graphic display and the data value reverts.  Hard refresh of browser does not change the behavior.  

61
aparrish
Lucid Legend Level 5
Sharon D
Sharon D
asked in Product Questions
Lucid Chart documents not searchable from Google Drive

My Lucidchart folder is linked to and accessible from my Google Drive. However, all attempts to search for Lucidcharts in Google drive turn up empty. I have tried all remedies proposed elsewhere in this forum, including unlinking and relinking Lucidchart to Google Drive, but this has not fixed the problem. I see that many other users are experiencing the same. Do Lucidchart Developers anticipate being able to address this issue in 2025?

101
aparrish
Lucid Legend Level 5
Zareen I
Zareen I
posted in Product Questions
Driver Diagram templates

I have just registered a Lucid Charts account and cannot seem to find a Driver Diagram template what category would this come under? Thanks Zed

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jitendra.zaa
asked in Product Questions
Restore huge lucid documents

I downloaded, backup of my lucidchart which is around 1 GB, however while trying to restore, I am getting timeout error and only ~20 documents are uploaded. I have 5000+ documents

857
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Morgan T
Morgan TLucid support team
published in Product Questions
Use keyboard shortcuts to accelerate work in Lucid ⌨️Lucid advice

Lucid offers a wide variety of keyboard shortcuts to help you work faster in Lucid. This post will take you through some of the lesser known shortcut options to show you what is possible. For a complete list of shortcut options, press F1 while working in Lucid.First, as a heads up, you may see different key names or symbols depending on what type of device you are using - Mac or PC. For reference, here are the equivalent symbols/key names:Now that you are acquainted with the keys, check out these shortcuts and see how they can help you work more efficiently in Lucid!On the canvas Pan around page Hold “Space” while clicking and dragging the cursor on the canvas   Add space to the canvas or board Press “X” then drag your cursor horizontally or vertically   Create a straight line with highlighter or pen Hold “Ctrl+Shift” (PC) or “Command+Shift” (Mac) while drawing a line   Working with objects Resize an object from its center Hold “Alt” (PC) or “Option

2483
Eric Padron
Lucid Legend Level 1
Brian R102
Brian R102
asked in Product Questions
draw table

I want to draw a table.  The help talks about an organizers icon but it is no longer on the drawing palette. 

61
Eric Padron
Lucid Legend Level 1
C
Cory M
asked in Product Questions
An error exists on this page (export to PDF fail)

Starting last week all of my files no longer export successfully to PDF. when opening in Adobe Pro or Adobe Reader I get an error in Adobe that ‘An error exists on this page. Please contact the person wo created the document to correct the problem.’ All files exported successfully before last week and now none do. I have tried incognito mode for Chrome without success. Cleared cache etc as well. Edge browser does not export successfully either. PDF displays fine in a webview but not the adobe app. no update was made to adobe as far as I know. Nobody else on my team is having the issue.When I have someone copy and paste designs from my Lucid into their own workspace, they receive the same error but can still export their own documents with PDF.

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Amelia W
J
JellyBean
asked in Product Questions
CSV import

I am very new to this but...I got my .csv file to import into LucidChart. I can see all of the tables. I clicked on the tables one at a time and no relationships were drawn. Now I don’t know what to do.I looked at the .csv file and the PKs and FKs are indicated for each table in the file. How do I create the ERD and have the relationships show up?

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Amelia W
Jack S101
Jack S101
asked in Product Questions
Unable to edit docuements

I previously was able to edit documents. However I am no longer able to. My access is view only.

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jwang3939
asked in Product Questions
Arrows in Lucid Board not staying

I’m trying to drag arrows between shapes in my Lucid Board and they are not “sticking”. I will drag it from one box to another, and it will show, but once I click off of it, the arrow disappears. Does anyone know how to resolve this? None of my other Lucid Boards have run into this issue.

111
Shantel Gillette
Shanna H
Shanna HLucid support team
published in Product Questions
Log into Lucid from your identity providerLucid advice

If you are receiving an error message when attempting to sign into Lucid using SSO (single sign-on) from the Lucid login page, we recommend the current workaround if your account has sign in from identity provider (IdP) enabled:Log into your identity provider directly (Okta, Microsoft Entra ID, JumpCloud, Ping Identity, etc.) to access your company’s account through SSO. Navigate to the My apps, User portal, or your Application dashboard in your IdP. Select a Lucid app from your options, common names include: Lucidchart, Lucidspark, or Lucid (All products).         Note: Here are example images of a chiclet in Okta and a tile in Microsoft Entra ID . The Lucid apps may look different depending on the IdP you use, but the general instructions should still apply.If the issue persists, it is possible that you are being impacted by an expired SAML certificate. This Verify if you need to replace Lucid’s SAML signing certificate post has instructions to verify and fix this issue, please follo

540
Shanna H
J
JXR
asked in Product Questions
What are tips for making a good SVG for importing into Lucid?

I’m trying to create a fairly simple shape of curves and ellipses, but Lucid fails to size the curves according to my selected px size. For instance, the ellipses below resize, but not the curves (lines).What are the guidelines for making a good shape that isn’t just an image?What are good editors that have high compatibility with Lucid? I’m using Affinity Designer 1.X.  

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T
Tim Hayes
asked in Product Questions
Page title is not updating from tab name

Page title in each page (tab) is not updating from text in the tab name like it used to; the title of each page is now the title of the last (rightmost) tab’s title. This just started happening on all of our Lucid chart diagrams, even diagrams we have not updated for months. It appears to be a bug or a very inconvenient new feature. :)I have tried disconnecting from our VPN and that does not help.I have tried opening Lucid in an in-private browser window and that does not help.If I try to export any page in the doc a window opens up about Comment-Only Sharing; and when I cancel the export workflow, all of the pages in the doc adopt the name of the page I tried to export.

496
Kelsey Gaag
C
carrielmy
asked in Product Questions
No Miro option listed under import documents

I am currently testing the free LucidSpark version, which may be the issue. I want to import a Miro board, the instructions state that under import documents I should select Miro, however it is not listed. Importing as an image, PDF, etc leaves the board un-editable. 

41
Ambar D
B
Bethanie
asked in Product Questions
Where to find a shape from a template?

I am mapping out a business’ processes. I like the boxes in the BPMN template that have a text field in the box, and two lines to create additional text fields at the top and bottom of the box. I don’t want to use the template as it imports messy dummy flows, how do I find that same shape in the start from scratch blank chart?

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Ambar D
D
duaahayat1
asked in Product Questions
ISBN

Design a database for a library management system. The library has a vast collection of books, eachidentified by a unique ISBN (International Standard Book Number). The library also has multiplebranches across different locations, and each branch has its own inventory of books. Users can borrowand return books from any branch, and the system should keep track of the borrowing history.Design a database schema that efficiently manages the library’s inventory, tracks user borrowing history,and supports the ability to search for books by title, author, and ISBN. Consider the relationshipsbetween entities, data types, and any additional features you might incorporate to enhance thesystems functionality and performance. Additionally, address potential challenges such as handlingbook copies, managing user accounts, and ensuring data integrity in the system.

181
Ambar D
R
Robert B.
asked in Product Questions
Does adding links to the team hub automatically invite the team to view the link?

Does adding links to the team hub automatically invite the team to view the link?

191
Humas1985
Lucid Legend Level 8
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