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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 6,203 Topics
  • 16,126 Replies
6203 Topics
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kudarahi300
asked in Product Questions
मैं ब्लिंकिट रिफंड में शिकायत कैसे कर सकता हूं

ब्लिंकिट रिफंड के लिए शिकायत करने के लिए, आप ऐप में ग्राहक सहायता अनुभाग से संपर्क 9063467261· KKRब्लिंकिट रिफंड के लिए शिकायत करने के लिए, आप ब्लिंकिट ऐप में ग्राहक सहायता अनुभाग से संपर्क (_98634 67261_) कर0986-3467--261 पर भी कॉल कर सकते हैं.

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Martin.Sherwood
asked in Product Questions
Problems importanting .csv file created by ChatGPT into LucidCharts

Hi,Was using ChatGPT to help create a CDM (Conceptual Data Model) structure I could import into LucidCharts.ChatGTP did create the code which I saved as a .csv.ChatGTP did provide instructions (below) I have followed the instructions however this is not working. Main issues I encounter areIn ERD mode LucidCharts will only let me import from SalesForce, or SQL. Not a .CSV When I choose another option to import the .csv files this is successful. However no diagram and no option to create one either.I have 2 well structure .csv files for Entities & Attributes, and Relationships. However struggling to visualise this in LucidCharts. Any ideas please?  

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aparrish
Lucid Legend Level 6
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Speedo
asked in Product Questions
Grouping Icons with org chart boxes

I’m trying to attach an icon to my boxes in my org charts. For instance, if I meet with someone, I want to have a meeting icon, If it went well, I want a thumbs up icon. When I do this, it works but it doesn’t attach to the box so the next time change the org chart, the icon ends up somewhere else. It doesn’t give me an option to group them. Here is an example of what I want to do. Any ideas? 

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Humas1985
Lucid Legend Level 9
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agarg
asked in Product Questions
Searching for images in Lucid is not working

Hello team, Usually while working on lucidchart ( paid version), when i search for equipments/ devices, it gives me the images. ( left side options and choose image) But now, its giving me no images. Can someone please assist asap?Steps folowed- OPTIONS ( LEFT SIDE) > IMAGES > SEARCH FOR KEYWORD> NO RESULT FOUND

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empistisg
asked in Product Questions
Embeding broken in ITGLUE

We have been creating the lucid drawings and using the embed feature so that it will display in ITGLUE in our lan section.   That worked just fine till today we notice that all the drawings that are in ITGLUE show that we need to login to view the drawings.  What changed? I double checked the embed link is correct and it is still the same and the embed link is also showing activated.  I thought that was the whole idea of using the embed function so we didn’t have to implicitly share the drawings and this was more or less like a public link to the document to view.  Why did this behavior change?  We haven’t changed anything on our account with lucid so not sure why this would have stopped working. 

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Karma_zimora
asked in Product Questions
Third Party Cookies

We are sharing our lucid chart using the embed option. We are getting a lot of users saying they are getting a prompt to login to view the chart.  We have not set this up to have each user have an account. How do I share the embedded link so that anyone viewing the link on the page does not need to have an account? Thanks for the help! KC Zimora 

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Rob from Redgate
asked in Product Questions
Cannot add smart containers to layers

I am traying to add objects to layers in my doc, I have created a context layer for my org chart, and have successfully added a couple of objects to my “Context” layer. I am trying to add a set of 4 smart containers, following the same process as the other objects: right click > Copy or move content, but the layers option does not show up. (see screen shot).When I select just 1 of the 4 smart containers, and follow the same process, the Layer options shows on the drop down but is greyed out: Please help.

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esealpha
asked in Product Questions
Embedded LucidChart no longer working

I created an org chart in Lucid and embedded it in a WordPress page on our Intranet. It’s worked fine since. This morning, an employee showed me that it was NOT working now. Instead of the embedded org chart, there is now a screen that says “You’ll need to log in to access Lucid.”I went into my Lucid account, chose embed again, and copied and pasted that into the page, which still displays the login screen.

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MCHS79
asked in Product Questions
Insert image is not working

Hello!When I select the image feature in Lucidspark, I currently only see choices to insert GIFs, Icons,  and emojis.There is no option or choice to insert an image.Is there a update or fix for this?

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Ambar D
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Abe R
asked in Product Questions
Lucid Sparks is not rendering Jira Epics when pulling from Jira, it renders other issue types fine

Our users are experiencing issues rendering Epics from Jira in Lucid Sparks.  It keeps churning indefinitely.  Oddly, it renders and loads quickly for every other issue type, but just not Epics.  There is no configuration I can change on the Jira side, so I wanted to ask if anyone in the community has experienced this. 

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Leianne C
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infraadmin
asked in Product Questions
Cant create New Model in Azure

Cant create New Model in Azure - get a message “Something is wrong with the underlying subscription data. Try again after updating the subscription.I have updated the data successfully on all Subscriptions but get the same message.

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Leianne C
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Bevy
asked in Product Questions
Google Slides integration with Lucid error code: access blocked

On an enterprise plan with the Lucid extensions installed following Lucid instructions. For both Spark & Chart when trying to send a slide from Spark/Chart to Google Slides all members of our team get the following message:“Access blocked:  This app’s request is invalid”“You can’t sign in because this app sent an invalid request. You can try again later, or contact the developer about this issue…Error 400: redirect_uri_mismatch”When clicking on error details it says the redirect URI doesn’t conform to Google’s OAuth 2.0 policy. 

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Leianne C
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Joe Cholka
asked in Product Questions
How do I enter a háček (ˇ) mark in Lucichart?

I'm using Firefox on a Windows 10 PC and can't enter a  háček (ˇ)into LucidChart.  I've enabled the US international keyboard and tried all the suggested key combinations (e.g., type letter and then ALT 780) which work in Word but not in LucidChart.  Very frustrating.  An ysuggestions appreciated. 

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sthomas55
asked in Product Questions
Responses not saved for visual activity

I am using a visual activity as a survey for individuals. When exporting or viewing the results, some respondent’s data will not load. As a result, I’m wary of using the platform for future surveys, since the data does not seem to be reliably stored. Is there a way to recover this data, or will I need to ask respondents to use a different platform and complete the activity a second time?

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Ambar D
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Steven
asked in Product Questions
Unable to bold and italicize letters in LaTeX equation

I want to bold a letter that represents a vector in a LaTeX equation. But when I use \bf to make it bold, it changes the letter to normal, non-slanted type. Is there a way to have letters bolded and italicized in an equation? This is what I enter: {\bf x} = \begin{bmatrix} x_1 \\ \vdots \\ x_n \end{bmatrix}.  

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Leianne C
Whittney C
Whittney CLucidite
published in Product Questions
How to add accent marks in Lucid

Having trouble with accent marks in Lucid? -- we've got you covered. Here's how to make sure Lucid is speaking your language. 🗣️ There are a few ways to add accent marks while using our products. The offerings will differ based on the operating system (OS) you are using. Mac 🧑🏽‍💻 Enter characters with accent marks by pressing and holding a letter key on the keyboard. For example when you press down on the letter “a” an accent menu will appear in the bottom left corner of the screen. Select the desired character or press the corresponding number key. Note: This will only work if the letter you are holding down has potential accent marks to be added. Alternatively you can also set up your Mac to write in another language. Check out this helpful article from Apple Support on how to change those settings.  PC 💻 You can add additional language keyboards to be accessible on your device. Check out the “Add a keyboard” section of this article from Microsoft Support for instructions o

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valeryVargas04
asked in Product Questions
Error de impresión en Lucid

Se presenta error a la hora de descargar cualquier archivo en cualquier formato

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costa
asked in Product Questions
Why are PNG and PDF exports are of such a low quality?

While working around the annoying lack of proper support of layers within presentation builder-- with pages (select the desired layers for a slide, duplicate the page, rename it to “slide-1”, go back to the original, select the desired layers for the next slide, duplicate the page, rename it to “slide-2”, etc)-- and then, trying to export the slide pages…...to PDF, I get some ghost shapes: (I don’t know where this the dark rectangle comes from or how to get rid of it)...and to PNG, the quality just fecal:(all the boxes are actually the same, and should be like the top right one) ...So, why? (I am willing to share my document with anyone willing to investigate this)p.s. I’ve been a paying user for many years, and my functionality requirements haven’t changed too much, so, I have no idea what the guys have been working on there for all these years, since doing something which is not completely primitive results in disappointment like this.

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Leianne C
Phillip W
Phillip WLucid support team
published in Product Questions
Canvas Integration Troubleshooting

Hey Lucid users -- if you are running into difficulty with our Canvas Integration there are a couple of things to look at: Teachers can create an assignment using Lucidchart by navigating to the assignment section of a course creating a new assignment and in the content section selecting the Lucidchart icon. This will bring up your Lucidchart documents list for you to select a diagram. Please see the above article for more details on this. Students can submit a Lucidchart diagram as an assignment by navigating to the assignment selecting submit assignment and navigating to the Lucidchart tab. This will bring up your Lucidchart documents list for you to select a diagram to submit. 
If none of those tips help drop a comment below and include the following information:
 A screenshot of the issue A screenshot of any error messages or pop ups that appear A screenshot of the associated Javascript Console output after reproducing the issue? You can open your Javascript Console by pressing

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Leianne C
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Jerilyn Gandara
asked in Product Questions
Where is layout style in Lucid Org Charts?

I cannot find Layout Style that includes Spacing in my toolbox.  Is that restricted to a larger subscription?  I only see Shape Style, Employee Fields and Reporting. 

173
Humas1985
Lucid Legend Level 9
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IFR
asked in Product Questions
Anchor text to line and add hyperlink

Hello all!I’m creating a HLD for a network and want to label each link (line) with text I want this text / it’s pill to be a hyperlink.   If this is not possible, is there some way to anchor an object (text box or even an invisible rectangle) which does have the hyperlink to the line / text?ie.  I want a user to be able to click the text on a line to follow a link and for the text and the link to be anchored to the line

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Humas1985
Lucid Legend Level 9
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autobaughn
asked in Product Questions
Shapes automatically resize in Lucidchart

I think it is odd to report a bug as a question, but Lucid does not have a way to report bugs any more, so this is the best I can do. This is not a question. This is a bug report.When pasting text into a shape whose size has been set, the shape changes size, shape, and location. Steps to reproduce:Add a standard shape to a drawing, e.g., a rectangle from Standard Shapes or a Process rectangle from the Flowchart shape set. Carefully and painfully adjust the size of the rectangle so it is just how you want it. Copy some text from another shape, for example a shape that is exactly the same size as the shape you just made. Paste this text into the new shape.Expected result:The text is pasted into the shape. The shape retains its carefully and painfully adjusted size. As a customer, I expect shapes to retain the size I carefully and painfully set them to. If I paste text that overflows the existing shape size, the text should exceed the boundaries of the shape or the shape should clip the t

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Leianne C
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Loupe1953
asked in Product Questions
CSV Download example

I am unable to download the sample csv file

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Ria S
Lucid Legend Level 8
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Douea
asked in Product Questions
Writing keeps disappearing

drawing keeps disappearing !--a=1-->

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Ria S
Lucid Legend Level 8
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euan colley
asked in Product Questions
Custom shapes show up incorrectly

When I drag a group into a custom shape bank, it changes the layout of this group.When dragging the shape out of the bank it also displays strangely, and is not placed where the cursor is placed.  

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