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Question

Unable to click and change contact shape data field

  • May 5, 2026
  • 1 reply
  • 5 views

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When clicking on a contact card which was from Salesforce Data, I am unable to change the dropdown data on the contact shape.  It only flashes for a second and then goes away.  This is only for dropdown selection categories of data fields on the contact shape.  If Text, I can change it on the contact shape. 

I know I can change it on the Contact Details in the right panel but this looks like it should be able to be changed on the contact shape.  

Thx

Comments

Humas1985
Lucid Legend Level 10
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  • Lucid Legend Level 10
  • May 6, 2026

Hi ​@colin.anderlohr 

Dropdown fields on Salesforce-based contact shapes are typically synced fields, so they may not be editable directly on the shape. Please update the value in the Contact Details panel or in Salesforce, then refresh the Lucidchart data connection.

To learn more - Salesforce account mapping integration for Lucidchart – Lucid

Hope this helps !!