Product Questions

Previously used to work grate now is broken!When:The text in a message is longer than the distance between participants.Expected:The participant’s lifelines are moved apart to accommodate the text.Actual:The text on the message line overlaps with the life line of participant making it hard to read and looks awful.Also the Alt text should have a opaque background or indented to not overlap the lifeline.

Hi,I was signed up with my work email address before and I decided to go with my personal email address and changed it. But I cannot reach my old projects which I was created with my work email address.How can i solve this problem?

Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually

Hello all. I am trying to find out if what I am trying to do is possible. I have not been able to find any example searching around that fits my exact use case or leads me in the right direction.  I have explained it in the attached image below. Thank you in advance for any input anyone can provide! 

I was searching for a circular arrow in the shapes but couldn’t find it anywhere. Any ideas where it can be? Or do I need to create it somehow from a few shapes by myself? Thanks in advance for answer.

I have a document where an SVG export with “Crop to content” consistenly fails to determine the correct bounding box of the content.The detected box adds ~600px of whitespace at the top, before the first element in the diagramAnd no, there is no addtional, hidden element at the top. or at least, nothing that is selectable in the editor. 

I’m using safari browser on ipad. I can’t figure out how to duplicate or copy/paste an object selected using the lasso tool. (Am I wrong to assume a tablet is a first class citizen in this world?) Please help!

I would like to edit a file previously created in Lucidchart but I only have the file in pdf and can't work out if/how I can import it?   Thank you

I’m trying to import shape from Cisco Visio Stencil but something on Lucid seems to have changed where the shapes no longer fully load after a successful upload.The same Cisco Visio stencils that I am still using and know is working no longer works as well when I tried to re-import them as a test. I’ve uploaded vss and vssx files in the past without any issues. I’ve also waited for a while in case they just needed time to upload but to no avail. I’ve also tried uploading using edge, chrome, firefox, and incognito/private but still no luck.Anyone else having the same issue? Example of re-import of a vss file that is not loading the shapes properly:Confirmed Working vss that I uploaded/imported months ago:

When I create diagram as code using the new mermaid functionality in Lucidchart, and then import it into a Google Doc using the official Lucidchart integration, the text on the diagram is not displayed in Google docs.This was also reported here, but that question is marked as answered, without a solution to the text problem.Example diagram:stateDiagram-v2 [*] --> state1: The first state state1 --> state2: The second state state2 --> [*]: The end state note right of state2 This is a note on the right side end noteThe result in Google Docs

Hello,I’ve been charged with moving my companies file sharing from dropbox to Lucid. We use lots of inDesign files, but when i try to upload them to Lucid i receive the ‘-error 50’ message on my macbook. I’ve copied these files to the desktop so their local and downlaoded. I have tried duplicating them and running the ‘xattr -c /path/to/pdf’ on the terminal to remove problematic attributes, but nothing is working. Has anyone had a similar issue/found a solution?best,Mark

error messageWhen I click on “add results to the board” I get this error message and the results show up overlapping the activity - it also doesn’t show the timestamp of results like it used to. This all of a sudden started happening after using the same visual activity for months. What is wrong?

Sync Visibility  Lucidchart offers a sync visibility feature that allows you to establish the initial view of your document. This means you can determine the starting view by choosing which layers you want to be visible. It is also a great tool to use if you want to export only specific layers in your document. You can find and build layers in your document by selecting the layers icon at the bottom right-hand side of the document screen. For more information on how to create and work with layers in your document please review our Layers help center article. You can also find the sync visibility feature in the top right-hand corner of the layers pop-up menu.   Exporting Specific La

Just wondering if anyone knows if there is a progress bar shape or scroll bar in Lucid where I can move the progress as needed. Similar to what is available in Visio.

Hey there,I’ve been using Lucid for a few years, generally just for simple diagramming. I’ve noticed recently that the grid lines have gotten much lighter and lost the 4x4 “sub-grid” within each major grid cell.When I create a blank diagram and get prompted to select a template, the grid appears behind that dialog as I’d expect (see attached `lucid_grid_expected.png`). As soon as I exit out of the dialog, however, I lose the sub-grid and dark grid lines get very light (see attached `lucid_grid_light.png`).Oddly, I’ve also noticed that when I go try and take a screen shot and want to select a region of the screen, the grid appears add I’d expect, but only under the selection area (see attached `lucid_grid_screenshot.png`). When I actually take the screenshot and look at the image, the grid is light and large.I’ve played with all the various grid settings, and it is indeed enabled, set to line, etc, but can’t seem to get back to the grid I know and love.

Hi team,   Credly have sent me to you!  I didn’t get anything after completing Creative Facilitation and I really want this on my Credly profile for public sharing.  I reached out to their support as I got no email and they’ve sent me to you unfortunately with an email address that didn’t work, so I’m trying here :)   La Mcsharry Nov 17, 2025, 13:10 AST Creative Facilitation 2025-Nov-06 5 of 5 courses 2025-Nov-17 I enrolled, completed and accepted the Course and have selected notifications to g

Anyone else finding this an issue today (my time zone UTC+12) - This functionality was working fine yesterday but nothing will export or print today. Not a file size issue as only trying to export or print single pages, however that is the error message that is coming up.  It is also not a wait 5 mins issue as I have tried to export several times over the past hour and a half.  Have also tried clearing cache and restarting.  

Hi there,I am wondering if someone can let me know if pages of diagrams can be seen on iphone browser. All I can see id the first page of every diagram.I am able to see pages on iPad mini, but not on the phone. My account is individual. Cheers

Hi, I imported some tables for an ERD using the CSV import option.  However, I had two tables in the same table_schema but in different table_catalogs.  I want to delete both of them and re-import, but no matter what I try, I am unable to delete both of them (re-importing after having deleted all references from the import file).  One will get removed, but the other remains.Having the ability to manually delete imported ERD objects would allow me to work around this.  I saw a post from 2 years ago suggesting this feature. Right now the only solution appears to be starting with a fresh document.Any ideas? Thanks,--Mike

Hi,Why can a user not say “ok I’m departing on this corporate template because I need to create a variant” and then work in an unobstructed way?I’m kind of freaked out right now because I’ve lost a significant amount of work not being able to separate or control my content within an overly locked template. I wasn’t aware I was falling into this trap for the first 8-9 hours of work…  I already made a copy of the file to start working separately, as well as toggling back and forth between lucidspark and lucidchart to try to regain control of my visual story being conveyed.This is very disappointing to put this large an amount of effort into working to express an overall vision and direction into a document that I can now not expand a frame box element slightly to accommodate the content, its redlined with x’s at the boundary edges, locked menu disabled, it cant be constructed over, etc.How do I track down the owne

I have created a Lucidspark board for each team i wish to collaborate with. I have ten different teams, i will ask them all the same 5 questions and get them to collaborate in session using sticky notes. To track feedback i will use the “show author” feature. Once I have completed all sessions I want to collate all the feedback into one board, keeping the authors.  Is there a way I can do this?

In the past I’ve been easily able to create an embed link to share a chart in an HTML rendering.  As stated in the help documents I used to easily be able to click on the 3 dot menu>share>embedThis function doesn't seem to be visible anywhere now, nor is it easy or intuitive to find where its been moved.  Please advise.  

As per the title. I’m exporting shape data to csv, within each shape is text.However, only the first line of text is being displayed in the output.e.g. Shape in chart has first line 1.11, 2nd line blah blah blah‘blah blah blah’ is not rendering in the output, only 1.11 How do I obtain all text within the shape?

See attached picture. I simply want the title text to be the same style as the container text. Makes some shape unusable

Creating clear and effective system architecture diagrams can be challenging, especially for complex setups involving multiple hardware and software components.When designing diagrams for an AI PC, it’s important to accurately represent components like the CPU, NPU, memory, storage, network interfaces, and AI workloads.For users experienced with Lucidchart: What techniques do you use to make AI PC architecture diagrams both detailed and easy to understand? Are there specific Lucidchart templates or shapes that work well for representing AI hardware and AI workflows? How do you handle multiple AI pipelines in the same diagram without cluttering the layout? Do you include performance metrics or just structural elements in your diagrams? How do you collaborate with teamma