Product Questions

Hi,Trying to use Lucid for the first time and started from a suggested template and have the error "We were unable to load fonts. Contact Support". Launched in Chrome Launched in Chrome Incognito - issue persistsThere are no fonts to select at all. Font manager is empty.  

I’m trying to find website wireframe shapes. I have a paid account so should have access to all shapes. However these aren’t showing up. Are there super-secret shapes?

When the Jump function is enabled dotted and dashed lines partly shows as solid on prints and exported PDFs and PNG files.Lines are created using :Refer to screen dumps below.First is from Lucidcharts, the second form exported PDF. The error only occurs when Jump is enabled on the line.   

 contains an image of what I used to see: but I am no longer seeing that icon.Previously, I used the Mini Map a lot for ease of navigation.  The tool is very clunky without it.How do I get the icon back?

I saved individual profile pictures to my computer then uploaded them to Lucidchart for my orgchart. Now they are missing. How do I get them back. This was alot of work. 

HiI recieves an error when trying to open a link that I published for a diagram. I receive this error message: Der kan ikke oprettes forbindelse til dette websiteWebsiden på https://lucid.app/publicSegments/view/f1490735-0f6f-4598-ad42-e89521d20987/image.png kan være midlertidigt nede, eller også er den permanent flyttet til en ny webadresse.ERR_INVALID_RESPONSE

Would like to be able to Hide (and UnHide) a row within a Dynamic Table. Another approach would be the ability to set a freeze line for headers (horizontally most important but vertically would be good as well) like one would do in Excel. Both solutions would be welcome because there may be times where you want to freeze the top rows as a header and then hide one or more rows of data.Here’s the use case example - I have a dynamic table of epics from Jira and placed into rows by development team. The header is the sprints and the first row is important information about the release dates for each sprint.When I discuss with each team, I’d like to hide the proceeding team rows so that I can display the header and the first row of release dates with each specific team’s row of epic data so that I don’t have to keep scrolling up to discuss dates and then back down to discuss epics when I’m zoom’d in to a data readability level.

Where is the trash folder? How do I get to it now? There is no document drop down, so there’s no way to find it. I love this product and its constant “improvements”.

We’re currently working to develop a feature in airfocus called Portfolio Dashboards! This feature is in an internal beta for now and we will share more detailed information as soon as it’s polished and ready to launch. To learn more, keep track of our progress, and provide feedback, you can also view our Portal.

On an enterprise plan with the Lucid extensions installed following Lucid instructions. For both Spark & Chart when trying to send a slide from Spark/Chart to Google Slides all members of our team get the following message:“Access blocked:  This app’s request is invalid”“You can’t sign in because this app sent an invalid request. You can try again later, or contact the developer about this issue…Error 400: redirect_uri_mismatch”When clicking on error details it says the redirect URI doesn’t conform to Google’s OAuth 2.0 policy. 

I want to attach a pdf file to a process step in LUCID Chart

Hi Lucid Team, I recently joined to Lucid Legends and exploring the product review/feedback section. I found many of them are open since a year. I don’t know If those are rolled out or still awaiting the feedback. I would suggest to move it to archive if completed.Thanks

Using lucid.app and an Apple Magic mouseswiping up/down on the mouse sometimes scrolls the page, my preferred behavior sometimes the up/down gesture zooms the page in and out. and then scroll is reenabled. there’s no rhyme, reason, predicability for this behavior. How do I disable this lucid.app setting? "Scroll with mousewheel to zoom" is crazymaking

How can I resize a diagram to a template size?

I’ve tried all the suggestions provided but it keeps crashing. Any other suggestions?

I have a fairly large timeline I am building leveraging this template.For some reason, I lost the ability to add Milestones?Can someone from Lucid Product Support reach out to me and we can figure out what happened?  

Hi, I'm trying to import data using Excel through a Microsoft 365 and I’m not seeing the syncing option that’s available through Microsoft 365. When I try to import a dataset, I am given these options:  If I select Excel, then it just prompts me to upload a file and I’m not given these sync options that are shown in the help center article. How do I get Lucidchart to allow me to upload a Microsoft 365 spreadsheet so I can have syncing?

for example i have 1 object connected to many other objects, i want to find another object that was linked to the first one, how can i quickly move to another one simply, without navigating with my mouse?  

Normally, I upload jpegs or png files without an issue, but now my uploads are blocked. Is this a bug, company security, or user error?

Hello,I have a bunch of documents that I import / export without any issues. I have one Lucidchart that whenever exported to VSDX or VDX looses all the shape data across all the tabs. If I export to PDF everything shows up perfectly! I don’t know if I'm overlooking anything with this one but I've been unable to find anything in the support articles / peer community. Has anyone run across this before. All of my Lucidcharts export properly, but this single has been problematic. These are network shapes such as Routers / Switches / Firewall using stencils from all the typical manufactures. 

I created my flow chart and proceeded to have the AI clean up the formatting.  It went and deleted the thing and the only way to recover it is behind a paywall,  Please help!! 

How to reset the double-click feature to insert sticky notes rather than text within my account?

Hi  - would love to preserve my sanity.  Screen shot are my Browser Tabs (on left pane instead of top).  All the Lucids just say Login.   Would like for them to say the Board Name similar to the SharePoint, Excel,Power BI examples below so I know which Lucid tab that I need to navigate back to.    

There’s a wierd line across letter N in Komika Hand font, due to poor vector edges. See:? I know this is not the end of the world :)   

¿Es posible?