Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,672 Topics
  • 13,865 Replies
5672 Topics
H
holger.lange
asked in Product Questions
Can't create folder in "Team Documents"

 

263
Zuzia S
17 days ago
S
Supersebi00
asked in Product Questions
Bugs when export

When I export my BPMN diagrams, the sub-activities (dashed border) are being converted into regular activities (solid border). How can I resolve this issue? I’ve already tried exporting in formats other than PNG, but the problem persists.

151
Zuzia S
17 days ago
B
Bigwozza
asked in Product Questions
ERD Fails to import with relationships showing

I am unable to find out how to import a Database into an ERD.  It says in this help "You can then drag the database tables from the shape menu onto the canvas. If you have properly set up the primary and foreign keys, when you drag related tables onto the canvas, Lucidchart draws relationship lines automatically." This it does NOT do.  I have the ERD set up and showing correctly in both MySQL Workbench, and in DBeaver and it shows the relationships correctly.  When I follow the instructions it does everything except add the relationship links.  The CSV file does include the relationships they are just not working in Lucid. <SNIP></SNIP>The entities are all correctly listed in the ERD Import pane Also is there an easy way to add all tables - adding one at a time for 199 tables is tedious and liable to errors as scrolling is terrible.

7378
Leianne C
17 days ago
H
Heiko
asked in Product Questions
Embedding Lucidchart area on Confluence page instead of whole page

Dear all I make heavy use of LucidChart / Park in projects and have the regular need to embed a LucidChart in Confluence pages.However I struggle to embed certain areas only. Embedding the whole page is not an option as I would end up with a very high number of pages in a document. How can I embed an area of a LucidChart page using the Confluence LucidChart Diagrams macro? I am happy about any advice!

653
Amelia W
17 days ago
T
TestCats
asked in Product Questions
Misunderstandings about Lucidspark storage space management

I have many misunderstandings about Lucidspark space management. At first, we had a collaborative project, and I created the document in Lucidspark with my personal account gracetrishhome@gmail.com; I upgraded it to the individual plan, and in the process of working, we had a problem with space.    After a significant amount of trying to understand how to clean a space, I realised this was impossible. Question: How can I clean the space? Any attempts to delete an image on the board do not have any effect. I found the topic in your comunity borad Troubleshooting: Storage – Lucid but there is nothing to help me.Also I found this topic Storage options for account with a lot of image-heavy documents | Community - it's the same problem. I also tried to transfer ownership of documents to another account (corporate), and now I can work with documents with another account. But my personal account still has 0 of 1 GB of space left.There are also no documents with pictures in the list of documen

101
Amelia W
17 days ago
H
HEC-User
asked in Product Questions
How to sum groups using formulas

 I have multiple shapes that I have copy & pasted. (screenshot 1) I have added a field called FY24 which has numbers from a data import. (screenshot 2) I used the Page>Data to create a field called “FY24” and then used the formula  `SUM(CHILDREN.”FY24”). (screenshot 3) No summing is occurring I will attach a few screen shots as well.  What am I missing?  Thank you. Screenshot 1Screenshot 2Screenshot 3 Like Quote  

92
Amelia W
17 days ago
C
Chiara
asked in Product Questions
Problem with freehand drawing

Good afternoon,I noticed that when I write freehand with the pen, several times the pen freezes while I write for about 1 second and then the word I was writing becomes distorted.I would like to purchase the paid version after the trial week of Lucidspark, but this bug is holding me back because it is very annoying and is often repeated in an hour of work, both for me and for my students (from different devices), making it difficult for us to teach lessons with calm.Thank you for support

11613
Amelia W
17 days ago
Ashley C
Ashley CLucid support team
posted in Product Questions
From Jamboard to Lucidspark: Ask questions and get support here

If you’re new to Lucid and you’re coming from Jamboard, welcome! On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.Here are some of our best resources we recommend starting with:Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. Read our Transition from Jamboard to Luci

65147
Morgan T
17 days ago
K
kdhanju
asked in Product Questions
Lucidchart is slow and lagging when moving objects

Hi there I am working a  Lucid chart and it is taking for ever to move any objects. It seems like there is sever lag time between mouse movement and actual objects moving in the program. Please advice how to sort this as it is taking 3-4 times longer for creating a task.ThanksKamal

171
A
18 days ago
D
Dave Knowlton FP
asked in Product Questions
Experiencing slowness and performance issues in Lucidchart, seeing errors in Javascript console

Lucid charts has been slow, sluggish, throwing errors for a few weeks now.  What happened?  Please fix this. We use this every day across our organization.  I use Google Chrome, nothing changed on my end.  Clearly you are having performance issues on your side.  Also, it definitely started one day when I received a ton of java script errors and other things due to some sort of change you made.   

323
A
18 days ago
O
Olga G
asked in Product Questions
Lucid Jira send box ticket status is not getting updated real time

I want to raise a complaint about the Lucid Jira send box. It is not updating ticket statuses in real-time.Actual ticket https://grainger.atlassian.net/browse/MOBPROD-7198https://grainger-sandbox-220.atlassian.net/browse/MOBPROD-7198

131
scowley
18 days ago
A
Aleksandra Skóbel
asked in Product Questions
Text editing difficulty – can't select individual words or text fragments

I can't select individual words or text fragments (only the entire text). This applies to both table text and regular text fields. I can select everything or nothing.Interestingly, the problem has been occurring for several days and not every time. However, it is frequent enough that it completely prevents me from working on the text.What could be the cause?

305
M
18 days ago
Matthew B102
Matthew B102
asked in Product Questions
Lucidchart is being slow and lagging

I have noticed over the past few moths that the service is slowing down. It is now becoming unusaable.  Even basic scolling actions take up to 30 seconds to respond. 1. We use a super-fast broadband connection. 2. Firefox browser. 3. Blank drawings - so no issue about content causing the system responsiveness to slow down It raises the question as to whether you have sufficient load capacity on your servers.  Please advise what your plans are to correct this issue.  I cannot believe that we are the only people suffering from this? Thanks

838
Leianne C
19 days ago
L
Lukdeherdt
asked in Product Questions
Imported font is greyed out in the font menu dropdown

Dear community, I uploaded an own font in Lucidchart and it is now visible in the dropdown menu of the fonts but I can not use it because it is grayed out. I already uploaded it again but without any result.FYI: I have a paid account. What is going wrong? Thanks in advance for your support.

183
L
19 days ago
P
pablito
asked in Product Questions
Can not locate my Google Sheet file when importing data into Lucidchart

I want to do an import via google sheets. I did connect lucid to google sheets. It worked the 1st time and I was able to build an org chart based on google sheets. Now i created a new google sheet and want to import it to build a new chart. When I go to import data / google sheets and I type the first lettersof my google sheets, lucid does not find it. I’m sure I created it, it’s in my google drive.   

192
Leianne C
19 days ago
V
victor.robison
asked in Product Questions
"Diagram as code" feature is missing from Lucidspark

I see there is a feature to use mermaid markdown with the “Diagram as Code “  Feature.  I do not see this feature, and I am not using a “free” account.https://help.lucid.co/hc/en-us/articles/29549366940948-Diagram-as-code-with-Mermaid-in-Lucidchart

182
Zuzia S
22 days ago
P
Paul B
asked in Product Questions
Content of some cards integrated from ADO not displayed

When I import PBI from Azure Devops, the content of some of them is deleted. Only the PBI status remains displayed. ON ADO, I don't see any difference in the content of the PBIs, which are displayed correctly.   

7810
A
23 days ago
Justin S101
Justin S101
asked in Product Questions
Issue creating lines from a shape group

I just started experiencing an issue where I can no longer create a line originating from shape group.    Prior to this issue, I had several shapes within a “group”, and would click on that shape group to get the little purple circle to show up, then drag that to another shape to create/connect the line.  This has never been an issue before.However, when I click on that shape group now, the purple circle never appears.  If I click on a single, ungrouped shape, the circle appears, and I can create lines just fine.  Also, if I ungroup the group, I can connect lines from the individual shapes that were within that group.  But I can no longer draw a line from the group itself.  I tried looking for settings that might control this (i.e.  View / Enable Line Connections), but couldn’t find anything that might have changed this behavior.  Is there a setting to get this working again?  Or is this possibly some sort of bug?   

202
A
23 days ago
Robin B104
Robin B104
asked in Product Questions
Create bullet point list in process shape

I want to create lists within the Process box. There is a feature under Text Options called Bullet & Lists but it makes the entire text blurb one bullet point. How can I make a list of points within one box? Additional to this hitting the Enter key which in word processing software would drop the following text to the next line takes me out of the Process Box altogether. Is multiple list points possible?

926
Zuzia S
23 days ago
Fran B
Fran B
posted in Product Questions
Basic summing in table

I've just started trialling Lucid Chart so apologies if this answer is obvious. I simply need to sum the values of manually entered data in a Lucid Chart table. How do I do this? I do not want to use linked data etc. 

16810
H
23 days ago
L
lkind
asked in Product Questions
Can't find the pen tool in Lucidchart

I’m trying to do free hand drawing and Yeah, I’m sorry to say I can’t find the pen in the toolbar.

221
Shantel Gillette
23 days ago
Achim
Achim
asked in Product Questions
Single select/deselect of objects is broken

Hi community,sometimes I have to select a group of shapes that are placed above/inside another shape. When it is a higher number of shapes, I used to rectangle select the whole bunch and just single de-select the shape in the background. However in the current version de-selecting single shapes (with CMD+Click or Shift+Click) does not seem to work correctly anymore. For me it just de-selects some random shape of the selection.Thank you for any help.BestAchim 

355
A
24 days ago
MayTse
MayTse
asked in Product Questions
Enquiry Regarding Lucid Integration with Canvas Assignments

We are currently exploring the integration of Lucid with Canvas assignments and have noted that once a Lucid document is linked to an assignment, it remains static, with any subsequent updates to the Lucid document not reflected in the Canvas assignment.We are seeking guidance on the best practices recommended by Lucid for instructors who wish to modify a Lucid document after the assignment has been set up to ensure that these modifications are visible to students within the assignment.Through our testing of various scenarios involving updates to the original Lucid document, we have observed that the new changes are only visible to users/students who have not yet accessed the assignment. Furthermore, these updates are reflected in the Student View in Canvas.In light of this, we would appreciate your insights on the recommended approach for managing updates or changes to Lucid documents within Canvas assignments. Specifically, we are interested in understanding how instructors can ensur

101
GeorgeHenry667
24 days ago
paulkrug
paulkrug
asked in Product Questions
Relationships incorrect in export from ERD to SQL

I'm exporting an ERD to SQL Server. The diagram consists of one entity with relationships to three other tables. Looking at the generated SQL the foreign keys are set up incorrectly. A FK that references table A for example uses the column that is the foreign key to table B.Am I doing something wrong? Any way to fix this other than manually edit the generated SQL each time I export?

1866
Kelsey Gaag
24 days ago
Felicia Y
Felicia Y
posted in Product Questions
"Action" button unavailable to create toggle for layers for View only and Comment only users

"Action" button unavailable to create toggle for layers for View only and Comment only users

495
Kelsey Gaag
24 days ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.