Product questions

I’ve come back to Lucid to start documents for a new program and seen a massive shift in behavior of the Progressive Web App.When I launch the app, it takes me to my home. All good. When I try to open a document, it bounces me to a standard browser tab. Not good. I updated chrome to the latest, Version 151.0.7922.109 (Official Build) (64-bit), on Win 11. Then uninstalled the PWA, closed chrome, restarted the computer, and re-installed the PWA after logging in (Home), to get the same new-browser tab behavior. Digging in, it looks like the scope of the PWA as reported by chrome (chrome://apps/ → App Settings → Supported Links) is limited to “lucid.app/documents/*”. However, lucidchart documents open in “lucid.app/lucidchart/*” and “lucid.app/lucidspark/*”.It looks like lucid needs to update the manifest for the PWA or is there something I’ve managed to overlook?Thanks,

When viewing My Documents, if I opened a document it used to open in a new tab. Great! I usually have multiple documents open at once.Now, it opens in the same browser tab, so I have to open a new tab, go to Lucid, choose another document, and repeat.It’s not possible to right click and open in a new tab, as this functionality is disabled in the web app.I can’t see an open in the settings which controls this.Is there a way to get this functionality back?

Hi Community, I oversee the org charts for our organization and I’m finding that updating them every quarter is a lot of work and time. I see that I can import Excel files into Lucid and I’ve tested it and it works. My challenge is that every time I upload revised data, I have to reformat all the pages to get the org chart looking how I want it. Is there a way to automate it? Specifically, I’d like to upload my revised Excel spreadsheet and have it pull the info and put it into my template. I’ve tried creating a Master sheet and applying the formatting to all, but that doesn’t seem to work. I’ve also created a template to try to open my data with the saved template, but that also doesn’t work. Thanks! 

I have spent at least three hours trying to import SVGs with different characteristics in order to get the color overlay to work.  This is a make or break issue for me and if you can’t get it fixed I’m going to have to look elsewhere.  I’ve never had such a prolonged issue with so many different SVGs as I am having right now.  Every single SVG that I have imported will not allow me to fill with a different color except for one and then that one stopped working.  Then, once I made an SVG with the actual color built into it, it just randomly changed the color when I resized the SVG inside of LucidChart.  This is truly testing my patience with time that I don’t have to dedicate this problem.  

I feel like I must be doing something wrong. When I drag a line between two boxes, the arrow is backwards. Do people not normally drag “FROM TO” so the arrow would go →? My arrows when I drag “FROM TO” default to ← which seems so backwards. I have to constantly flip the arrows. Maybe it’s just me? My brain can’t think that I should drag “TO FROM”

Panning should be easier, like visio or pdf panning. I would like to click and drag on the page to pan with my mouse/hand. The horizontal and vertical scroll bars mean navigation around the page is painfully slow. 

What I did:I exported the text from 11 text blocks to .CSV using “Export selection” » CSV Shape of data What happened:The file exportedBut then, when I went back to Lucidspark, the greater shape behind the shapes, and everything else not selected that was in text boxes is now flat, uneditable. Stickies remain movable though. Expectations:I expect the shapes to remain editible/movable… what happened? How do I fix this? 

Hello,I was removed from my company’s account after being on a long PTO. I requested access again and was added back, but I now can’t see the documents I previously authored in my documents.I have links to a couple of them and I am able to open them, but there are few more that I don’t have a link for and need to find them.Is there a way to find documents that were authored by me before losing access. It would be great if they can be added back to My Documents. Thanks!

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Custom view import and export in LucidscaleThis feature allows you to export any view and its associated settings from any of your Lucidscale documents. You can then import those views into any of your Lucidscale documents. Each view file exported from Lucidscale documents contains all rules and settings, such as: filters, conditional formatting rules, layout settings, and resource/line visibility settings.Export a custom viewYou can export all views in a Lucidscale document at once as a zip file containing JSON files, or export an individual view as a JSON file. Export all viewsOpen a Lucidscale document for which you would like to export the custom view. Click the three dot icon on the far right of the Views menu.    Sel

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Use conditional formatting with resource metadata in LucidscaleUsing conditional formatting in a Lucidscale document to highlight and organize specified resources with stylistic elements and icons based on the underlying resource metadata. Note: The features described in this article are accompanied with screenshots and examples of an AWS architecture diagram, but are accessible to all provider generated documents (AWS, Azure, Google Cloud).Watch: Filters and conditional formatting Create rules using conditional formattingCreate a new ruleTo create the first rule, open the conditional formatting menu by clicking on the wand icon at the top of the workspace and then click Create Rule.After you create the first rule, you can

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Welcome to LucidscaleRead this article to familiarize yourself with Lucidscale. Learn how to create new documents, add credentials and data sources to your data hub, and to walk through the functionality available in your document. When you’re ready, read our articles for step-by-step instructions to import and manage infrastructure data for AWS, Azure, and Google Cloud (formerly GCP). Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article.If you've migrated from Lucidscale to the Cloud Accelerator, you can use the Cloud Agent to generate a purpose-built diagram from your imported

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Read this article for the instructions to update your data sources and sync the updated data to your Lucidscale document.Update data sourceManual data source updatesTo manually update a data source, follow these steps:Log into your Lucid account.  Select  the Data Hub icon from the left-hand navigation menu. From the dropdown, click your cloud provider (AWS, Azure, or Google Cloud). Click the three-dot menu to the far-right of a data source in the data hub. Choose from the following based on your cloud provider: For AWS, select Update Account from AWS. For Azure, select Update Subscription from Azure. For Google Cloud (formerly GCP), select Update Project from Google Cloud. There will be a message with a circle loading i

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Cloud Version Compare lets you see exactly what changed in your cloud environment since the last saved state. After a sync completes, you can open comparison mode from the data management panel to view a color-coded visual—directly highlighting added, removed, and edited resources on your canvas.Cloud Version Compare is available for accounts with the Cloud Accelerator. Contact sales to purchase the Cloud Accelerator for your Enterprise account.Compare versions of a cloud diagramTo use Cloud Version Compare, you must first establish a baseline by importing your data, generating a diagram, and refreshing your data source. Once a baseline exists, you can compare your current diagram against that previously imported version.

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with AWS infrastructure documents in LucidscaleLucidscale allows you to import architecture from AWS and generate diagrams from that data in a Lucidscale document.Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article. Get startedAccess imported AWS infrastructureOnce the AWS architecture data has been imported to the Lucid Data Hub, you can automatically render the architecture data in a document by creating a Lucidscale document.After choosing an import method and completing the import, your account will be rendered in the "AWS: Imported Accounts” section of the Data Hub. Y

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with Google Cloud infrastructure documents in LucidscaleLucidscale allows you to import architecture from Google Cloud (formerly GCP) and generate diagrams from that data in a Lucidscale document. Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article.Get startedAccess Google Cloud infrastructureOnce you import and manage Google Cloud infrastructure data into the Data Hub, you can automatically render the subscription data in a diagram and create a Lucidscale document. After choosing an import method and completing the import, your account will be rendered in the "Google Clou

Lucidscale functionality is being moved to Lucidchart. This post reflects the legacy experience. For additional legacy Lucidscale documentation, check out this community post. For documentation on the new experience, check out this article from the Lucid Help Center. Work with Azure infrastructure documents in LucidscaleLucidscale allows you to import architecture from Azure and generate diagrams from that data in a Lucidscale document.Lucidscale is available to Lucid Suite Enterprise accounts as an add-on purchase with the Cloud Accelerator. To learn more about the Cloud Accelerator, refer to our Cloud Accelerator overview article. Get startedAccess imported Azure infrastructureOnce you import the Azure subscription data into the Lucid Data Hub, you can automatically render the subscription data in a diagram by creating a Lucidscale document.After choosing an import method and completing the import, your account will be rendered in the "Azure: Imported Accounts” section of the Data Hu

The ability to have favourite folders or star a folder would be useful to access favourite or frequently used sets of docments.

whenever i upload my excel sheet for my org chart, it does not load and just keeps showing me the upload screen

Hi Lucidchart Community Is there any way to evenly space/distribute connector lines? This is what my diagram looks like:     I am trying to get the vertical and horizontal connector lines in the red box evenly spaced. Is this possible? If so how? Because selecting them and performing a “Distribute” from the right-click context menu does nothing. Thank you in advance!   Reginald Greyling IT Solutions Architect @ NovaCloud

Lucidspark is laggy and freezes constantly, mostly every time it saves, so every 60 seconds or so. It is making work impossible. Sometimes even when it looks like it is not saving. This happens on all files, older ones, new ones, every single file. I have tried clearing the cache, updated the browser, closed all Lucidspark boards and opened them again, logged out and back in, tried incognito mode (Using Chrome). Tried using Edge. Shut down the computer and started it again. The same issue happens no matter the location or wifi I’m using. This has been going on for the past 6 months or so and it keeps getting worse. First it happened only occasionally with some boards, now it’s all boards and constant. I’m a heavy user, my teammates are not using Lucidspark as much and have not complained about this issue. What can I do to fix this, because it must be fixed. 

I was trying to copy a lucidchart diagram to Word but it either pastes an older version of the diagram or just a blank box. The Lucidchart page shows a "Saving" notification but it does not finish saving for over an hour. If I refresh the lucidchart page the change is lost (not saved). How to fix this issue?

What happen with my documents if I cancel Individual Plan for some months (about 8 aprox.)?Could I still see, download them? 

What are the resolution requirements for the photo to upload into my profile? The upload function does not scale any of my logos to fit into the box - not useable in the current state.

 I created an org chart and when I access it now it loads the default template but when I mouseover I can see that my org chart I created is there. Why is this and how can I open it and show the full org chart I created?​​​​​No mouseover shows org template Mouseover shows full org I created 

the extract images from multiple page pdfs are not working.  It worked before and now are not.  This is one of the main reasons im using this system, other wise im looking for other programs.   also you guys messed with the cropping of images, where now it resizes the image and moves the image on the page, so any alignments have to be redone so many more times.  again waisting my time. need to increase the space for storage, even the higher paid is the same storage size.  need better storage soluctions, or haveing the images stored on google drive and the project reference them, but again if im off line that does not work.