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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,731 Topics
  • 14,139 Replies
5731 Topics
L
lloydda
asked in Product Questions
Interchanging between Lucidspark and Zoom

I would like to move the already existing Lucispark file into the Zoom Whiteboard, have the team contribute and annotate, whether during the Zoom Meeting or after and then make any changes and then move it back to Lucidspark. Using the Zoom App Store add-in for Lucidspark only allows your team to view whilst you are in the meeting.  

214
Kelsey Gaag
14 days ago
B
Bee Right First Time Limited
asked in Product Questions
Swim lane diagrams: separator tool option missing

In Visio, there is a phase separator tool, that can help the reader see phases / activity groups, in separate phases.This option appears to be missing in Lucid.

313
Ambar D
14 days ago
D
Dawn.Craven
asked in Product Questions
How to use data linking with dynamic table?

Hello all. I am trying to find out if what I am trying to do is possible. I have not been able to find any example searching around that fits my exact use case or leads me in the right direction.  I have explained it in the attached image below. Thank you in advance for any input anyone can provide! 

315
Micah
14 days ago
K
Kyle Burnett
asked in Product Questions
Why are templates and visual activities not showing up in my Lucidspark document?

When I open a Lucidchart or Lucidspark document, I’m used to having a list of system templates. And in Lucidspark, I’m used to being able to pick from several visual activities. However, when I checked today, I only see one template (one that I created) under All Templates.Missing system-provided templatesIn addition, visual activities are not available for my Lucidspark document.Missing visual activitiesI have tried on both Chrome and Firefox browsers. The issue is present in old and new documents. Is this a known issue? Are there any workarounds?

737
Ambar D
14 days ago
T
tavisg
asked in Product Questions
Can't change shape type

 

121
Leianne C
14 days ago
G
g.pointereau
asked in Product Questions
Getting error message when exporting in PNG and JPEG

Good morning,  I have created an organigramme but when I do try to export it any pictures format, I get an error message. Could you please give me a hand? Are there anything in my document which is not done properly? Many thanks and best regards, Gwendoline Pointereau

81
Amelia W
17 days ago
J
jleb
asked in Product Questions
How do I remove the extra space/grey border around my Lucidchart canvas?

Hi, I have two (potentially related) issues:I cannot figure out how to remove the gray space (border) around my document. I read a similar post, and someone responded that zooming in or adjusting the scroll bars could resolve the issue. I have tried this, as well as modifying document settings.In Infinite Canvas mode, the gray space goes away, but my project is far down on the canvas. When I move my project up, the vertical scroll bar at the right readjusts, so my project remains in the same location within the canvas.Hopefully this is a quick fix, thanks in advance.

215
M
17 days ago
Bill K101
Bill K101
asked in Product Questions
Add more elements to Work Breakdown Structure

When building a WBS in Lucid Chart.   How can I automatically add another (more) work elements under the main topic?   and when it adds will it select a new different color scheme?   See attached screen cap.

489
Zuzia S
17 days ago
Kaitlyn S
Kaitlyn S
asked in Product Questions
Can multiple flowcharts be exported as PDFs without exporting each individually?

I have about 25 flowcharts, some with multiple pages.  Is it possible to export all of them to a single PDF or even multiple PDFs in one file?  I can get Adobe to combine all of them.

324
Ambar D
17 days ago
V
vze2mss6
asked in Product Questions
How to use layers to show one item in a list

Hi! Newbie!  I want to create  a list of let’s say 7 things.  Then I want the ability to click a button and to just show one of the items on a list and to not have the other 6 show.   Is this possible with this product.  If so what is the quickest way to do it? Thx in advance

223
V
17 days ago
Y
yana.dirkx
asked in Product Questions
We have a diagram with BPMN-inspired arrows but the endpoints seem to have changed in Lucid

We have been using Lucid to draw ERD's of our applications. We've always used the arrow endpoints that contain a v-shaped form on top of the line and the horizontal line shown across the line. I am taking over this project from a colleague and I just noticed that we cannot select these arrow endpoints anymore. However, our entire diagram is modeled with them in mind so I cannot continue linking our entries in the ERD now.Can you please let me know how to get all previous arrow endpoints again?Additionally, we also used the icon in the top right corner to indicate that a certain model was finished or still in progress etc by including an emoji. I also cannot seem to find that setting anymore. Did it move or was it simply removed from the options?

367
Ambar D
17 days ago
C
charlessilva
asked in Product Questions
How do you reduce space between nodes in a mind map?

Is there a way to reduce the amount of space between nodes in a mindmap?  The spacing is far too much making it difficult to see a lot without scrolling or zooming out to the point where it becomes difficult to read.

262
Zuzia S
17 days ago
M
Miguel Lopez-Trejo
asked in Product Questions
Circle with arrows

I want to create a diagram where the circle is made from arrows that point to the next subject. Something like this picture. 

262
Pabst
Lucid Legend Level 1
18 days ago
M
mnazir
asked in Product Questions
Shape designed for writing and pasting code snippets in Lucidchart: Code block shape libarary

I need a shape where i can write or paste code snippet in C#, java script, xml, html and other programming language. Code Snippet Shapelet me know if you need further detail?

222
Geoff G
18 days ago
S
Sebastien Ruchet
asked in Product Questions
Bug: PNG export white space for grouped elements

So this is easily reproduceable, I created a sample test document for this.Support PIN:dubRNy96HTud8Z182606170 Have ungrouped elements: PNG export is fineHave grouped elements: PNG export will include extraneous whitespace (bug) Please correct this as this impacts Lucidchart daily usage.

265
Ambar D
18 days ago
Suleiry M
Suleiry M
asked in Product Questions
Embedding Lucidchart documents on websites

Can i embed a lucid chart on my website? 

815
Leianne C
18 days ago
K
keesvanwinden
asked in Product Questions
Line wrap does not work

I use lucidchart with my Chrome browser.Why does this happen when trying to put text in shape? How can I fix this? Kind regards Kees

203
Kelsey Gaag
20 days ago
Ashley C
Ashley CLucid support team
posted in Product Questions
From Jamboard to Lucidspark: Ask questions and get support here

If you’re new to Lucid and you’re coming from Jamboard, welcome! On September 28th 2023 Google announced the deprecation of Jamboard in the upcoming year. We’re excited you’ve made the choice to use Lucidspark and Lucidchart in your classroom, office, and anywhere else you may have used Jamboard in the past. We’re confident you’ll love Lucid as much as we do.This post is the right place to ask questions about how to use Lucidspark tools and anything else you need support with regarding the change. Lucid experts are monitoring new posts and responses on this thread and are ready to answer questions and help resolve any issues that may arise—we’re here to help make the process as smooth as possible and help you learn to use Lucid like the pros.Here are some of our best resources we recommend starting with:Check out our Import Jamboard files into Lucidspark article for instructions on how to turn your existing Jams into editable Lucidspark boards. Read our Transition from Jamboard to Luci

67348
Micah
20 days ago
Micah
MicahLucid community team
published in Product Questions
Jamboard import deprecationUpdate

After Dec 31, 2024, the Jamboard import tool and editable imports will no longer be available in Lucid. At this time, Jams will be auto-converted to PDFs and can be located in your Google Drive folder.  However, you can still continue your work in Lucid with these alternative methods:Import a PDF of your Jam to Lucid with the PDF import tool.  Once you import it, click Extract thumbnails to add the PDF as an image.  Upload the PDF as an image to view Jamboard files directly on the Lucid canvas. You can use either PDF option, then, add stickies and build off of previous work. For additional information, refer to this Transition from Jamboard to Lucidspark article from our help center. If you have any questions, please let us know in this thread!

150
Micah
20 days ago
K
Kevin Ross
asked in Product Questions
Value Stream Mapping - "Read how to link data to your diagram" not working

When I click on the link above, I get “Oops The page your were looking for doesn’t exist” error.Is this a known problem? 

205
Kelsey Gaag
20 days ago
D
dan-lucid
asked in Product Questions
Is it possible to do a vsdx mass export?

Is it possible via the lucidchart api to do a mass export for vsdx for backup? thanks

213
Ambar D
20 days ago
C
chaircowbird123
asked in Product Questions
Display one tab of a multi-page Lucid document in Confluence

I am trying to import only a view of a single portion of a larger multi page diagram into confluence How do i do that ?

91
Kelsey Gaag
21 days ago
P
peter1968
asked in Product Questions
Broken thumbnails within Google Docs and Lucidchart

Hi there,some of the thumbnails of my charts appear broken in Lucidcharts. What is more annoying is that some of them are broken when inserted in google docs.  Please help me out. thanksPeter

314
Ambar D
21 days ago
M
Matthew White
asked in Product Questions
Custom font no longer working

The Font Daniel Black is no longer working on my account. This is very frustrating as I have been using this for awhile and now all my boards are not displaying correctly. I have tried in an incognito environment… I have tried with different browsrs. Chrome, firefox and edge. All the same. Please advise ASAP. This is causing me a huge frustration.  

151
aparrish
Lucid Legend Level 5
24 days ago
Sami H
Sami HLucid support team
asked in Product Questions
Work in Lucidchart isn't updated/saved

Hello I went onto Lucidchart today and it seems all of my work from “Business Plan 1” is gone. When I am on my docs list I can see all the work that I did from yesterday in the document preview but when I go into the document it’s blank (see screenshots).

51220
Kelsey Gaag
24 days ago
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