"Unable to update your email address. [domain] is controlled by another organization" Error

If you're seeing an error message that prevents you from updating your email address because the domain is controlled by another organization, it means that a Lucid Enterprise account has enabled domain control for that domain.

Domain control is a security feature available to Enterprise accounts. It prevents users from creating unauthorized Lucid accounts outside of their organization's Enterprise account using their company email address (e.g., yourcompany.com). This ensures all users with that domain are managed under the designated Enterprise account.

To proceed, you have a few options:

Option 1: Use a different email address for your account, one that is not associated with a controlled domain. 

Option 2: If you are interested in joining your organization’s enterprise account:

1. If you don’t need the documents you already created: Create a new free Lucid account under the controlled domain. You will then be prompted to verify your identity (i.e. via SAML authentication, confirmation email, etc.). After your identity has been verified, you will be added to your organization’s account. 
2. If you do need the documents you already created: Reach out to your internal organization and request that they invite you to the account. After you join the account, your email can be updated to the controlled domain.