Product questions

Some of my charts are missing. They disapeared when my annual subscription expired last year. I hoped this would be resolved on its own when I renewed my subscription, but unfortunately they are still gone.Could you please help me retrieve them. I have pdf exports on my computer, but don’t have editable original charts. At least two large diagrams are gone.

Until recently, I have been able to export my Lucidchart projects to PDF. Now when I try to do it, I get an error that tells me there’s not enough memory to export. How do I overcome this?

Hello,I am trying to import a txt file to create an ERD but system keeps giving error that it cannot Parse Data. I tried to create an ERD from existing lucid chart and copy pasted the text generated and still Lucid cannot read the file or parse the information. Any insights into potential reasons? My understanding is free or individual account has that capability to import data to create ERD. Any help is greatly appreciated.    

Having trouble with your Org Chart? A great resource for learning more about Org Charts is our Org Charts Help Center article. The article explains clearly how to format and build an Org Chart. If you are having trouble building your Org Chart check out these tips. Older Org ChartsIf you created your org chart before September 2018 it is possible that your org chart was created in the old org chart experience. We do not support the old org chart experience any longer and recommend that you switch to the new and improved version explained in the article above.Formatting Issues with Uploaded CSV:You can import and build an Org Chart one shape at a time using the shapes library or auto-create one by importing data. Our supported import types are Google Sheets Excel or CSV.Formatting issues are usually due to issues with the way that the uploaded CSV is formatted. If you are experiencing formatting issues please double check that:NamesIf you are using names: The first and last names of you

Brand new to Lucid.  My org chart is large.  I have one Ex director was other directors reporting to her, and several people reporting to them and 1 person with direct reports also reporting to them.  Under the Director is is possible to have all but one of his direct reports in one column and the last person with their own direct reports in a second column.  So a director with 2 vertical columns of employees under him reports 

The lines in my org chart are all the same width/thickness. However, the lines that overlap make the line thicker. How can I prevent this? I tried using the Beta AI and received this response - “Updated the chart so all connector lines are uniform solid black with the same bold thickness, even where they overlap (no darkening/opacity changes based on overlaps).” ...However, the variations are still there. Thanks!

I have spent at least three hours trying to import SVGs with different characteristics in order to get the color overlay to work.  This is a make or break issue for me and if you can’t get it fixed I’m going to have to look elsewhere.  I’ve never had such a prolonged issue with so many different SVGs as I am having right now.  Every single SVG that I have imported will not allow me to fill with a different color except for one and then that one stopped working.  Then, once I made an SVG with the actual color built into it, it just randomly changed the color when I resized the SVG inside of LucidChart.  This is truly testing my patience with time that I don’t have to dedicate this problem.  

Looks like Lucid removed this capability in their recent update. Anyone find a workaround? 

I noticed this morning that the text on lines coming out of diamonds appears to be bugged. Traditionally, the first line to be pulled is yes, the second is no, and any additional lines come out as option. This morning, if I use the Alt and directional arrow shortcut, the first line is yes. If I pull a second line out of the diamond with my mouse, it defaults to option instead of no. If I reselect the diamond and use the alt and directional arrow shortcut again, the second arrow is no like usual. If I pull the first line out with my mouse, it comes out no, and any additional lines pulled out with the mouse are option. Selecting the diamond and using the alt shortcut after a no line has been pulled out results in a second no line. Please advise

I have an intense Lucidchart document that has conditional formatting based on data linking. Right now, even after unlinking and linking the dataset again, the conditional formatting will not apply. 

Hey there!I have always embedded our diagrams into IT Glue so that the larger team can view the content. This has worked for years, but recently some of my colleagues are having issues viewing due to an error that was received. We have tried clear the cache of our browser, tried different browsers, updating the embed code, etc. This seems to be affecting only a few documents. Some of the documents are in a private repository, while others are shared with a Team.Anyone else run into this?Thanks!

You can import previous work from FigJam into Lucidspark using copy and paste. Refer to our Import files into Lucidspark for information on all the file import options that are available in Lucidspark. Read on in this post for details on what content is supported/unsupported with copy and paste, as well as details on how to import an image of unsupported content from FigJam into Lucidspark. Copy and paste capabilitiesWith the functional copy and paste import (instructions found in this article), you can migrate:Sticky notes Shapes Mind maps (imported as shapes) Sections (imported as frames) Tables Text Lines Stamps (not including profile picture stamps)With copy and paste import, you cannot migrate:Drawings (created using the marker, highlighter, or washi tape tools) Images Stickers Widgets Figma content  Import unsupported content as an imageFor any of the unsupported content listed above that isn’t available for functional migration, you do still have the option to import an image in

Hello,I created a flowchart using shapes in Lucidchart.  I used font sizes between 10 and 14 point.  Now I’d like to print the flowchart using an HP plotter on paper that is 42 inches high and 72 inches wide.  How do I increase the font size and shape size proportionately so that the flowchart is large enough to read from a reasonable distance, without having to adjust the size of each shape manually?Also how do you choose the printer you want to print to?  When I choose print I don’t see an option to choose.I have tried resizing the canvas but the custom size option won’t let me increase the size beyond 8.5x11. Thanks

Why does the color of the text turn black when modifying text or after backspace? So I have existing text, when I edit this text and use backspace or I select a portion of the text and overwrite it, the text color of the new text changes to black, where the old text is default (gray).This is very annoying when you make a typo and use backspace to correct it, since all new text is then black.

Is there really no way to turn off the Lucid AI panel? It takes up so much screen space and even popping it out and shrinking it, it’s still in the way. I don’t plan to use AI for what I’m working on at all, so having a feature I never use be in the way is incredibly frustrating. I’d rather be able to opt-in to a feature instead of trying to navigate a way to opt-out. 

What document settings sync for all document collaborators and which don’t?  If you have ever shared a document, you may have wondered whether your collaborators will be affected by you changing certain document settings on your end.This is a great question. There are a few document settings that change for all everyone, and a few that change just for you. Settings that sync for all collaboratorsIf you adjust these Document or Board settings, the changes will update for the other users.Canvas and page: Infinite canvas toggle, page size, format, background colorSpell check: Spell check and language settings Lines: Line connections and line jump togglesYour personal collaborator colorShapes panel: shape libraries that are added or removedFrames and containers: If you add a container, resize a frame, move shapes inside/outside of a container, or change their colors, everyone sees it. Settings that only change for youIf you adjust these settings, these will not affect what the team collabo

When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it. 

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

Ever since Lucid AI appeared, working with my Lucid Chart documents has become irritating. My observations: Page tabs. Renaming page tabs fail. My edited page names disappear and are replaced by default “Page 4, Page 5...” If I rename them, the names all disappear when I reopen the document. This is severely irritating since I work with dozens of page tabs in fairly complex documents. Also, Choose a page color fails to change the color. The colors will briefly appear for about a second when I reopen a document, but then disappear along with my names. Image cropping no longer works. Although not catastrophic, this makes it really hard to quickly mockup storyboards using screenshots or other inserted images. Lucid AI opens automatically whenever I select a page. I have to dismiss it each time I open a page tab!  I really hate this! Where is the preference setting to disable this “feature”? In truth, I am not certain that the Lucid AI feature is the culprit. But these phenomena seemed to

Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking?

Hello,We have started to use Lucid Dynamic Tables during our Big Room Planning and continue to use it as a product roadmap over the quarter.Currently have a mix of questions / feedback for this, hoping someone can help:The JQL query brings in tickets from a sprint which has been completed, yet the completed sprint does not show in the dynamic table. How can we keep these sprints visible? Searching within the Lucidspark document, I am not able to search for the ticket number in a Lucid card - is there plans for this in the future? When trying to add notes into a field within the dynamic table, with the column and row set to attributes in Jira (i.e. Epic Link and Sprint), the note understandably moves into a “Not Set” column / row. Would be amazing if the notes stayed where they were placed and then the fields relating to the column / row choice were automatically filled in when converting to a Jira issue The sync option for a dynamic table adds / removes Jira tickets based on the JQL, b

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support. 

I am struggling to find a way to anchor a point on my drawing as a 0' x 0' co-ordinate for my wall sections and background grid to match on. In Visio I would set a point and all my grids (X and Y rulers and snap lines) would use that as the 0' x 0' point. I could then use that as the corner of my floor plan and all snap lines and rulers would use that as the "0" reference point.  I have tried using the "scale" as well as the page layout and the measurement tools but have not found a way to "lock" them all together based on a common reference point on the diagram and common scale.   any help would be greatly appreciated.

Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?  

I did not have this problem when I first used LucidChart, but now I cannot click and hit delete/backspace to delete a shape. When I right click, options like copy/paste appear but there is no delete option. If I just frantically click on things, I eventually get it deleted, but there’s no consistency to it and it’s highly unclear to me what is actually achieving a delete of the shape. Does anyone know how to fix this? It appears to be a bug, because there should be a delete option in the right click menu, as there is for any other software ever created.