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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,694 Topics
  • 13,955 Replies
5694 Topics
D
donny0m
asked in Product Questions
Remove customised colour palette items

Over time my custom colour palette has gotten quite large and I would like to remove some of the fill colours I don’t use. Is there a way to do that? 

151
aparrish
Lucid Legend Level 4
18 days ago
K
k_smith
asked in Product Questions
Styles changing automatically

The formatting styles are changing automatically causing the layout to move and display incorrectly. I assume this is from something I clicked on, but I can’t tell as the UI doesn’t have anything indicating the styles should change.

71
aparrish
Lucid Legend Level 4
18 days ago
A
Annie
asked in Product Questions
Cannot export my ERD

No matter how few entities there are, my ERD cannot be exported because of an error.

101
C
18 days ago
K
kbessas
asked in Product Questions
Are Team Folders being deprecated?

We got a new enterprise subscription and we were surprised to see that the Team Folder functionality is not there. We cannot see “team folders” and we cannot create them either. Despite that, in the admin section, there seems to be some configuration around who can create Team Folders (way-to-go for UX). Is the feature being deprecated? Why? The help center is quite clear about this (link): *Enterprise accounts created after May 15th don't have access to team folders. We recommend leveraging team hubs to organize teams and share documents within your Enterprise account. Team Hubs looks like an offering around agile teams that need to separate their whiteboards and designs. As Azure SCIM (or other SSO SCIM) is not supported currently, managing users to teams is manual effort on top of everything else. Counter to that, the use case of team folders was different. Quoting the description of team folders within the admin panel: Team Folders are spaces for users to collaborate within teams o

412
Micah
19 days ago
Olivier K
Olivier K
posted in Product Questions
Organize shared documents

Hi It seems that we used to be able to drag and drop shared files (Shared with me) to folders in "My documents" but this does not seem to work anymore... Can you please advise?  Thank you. Olivier

529
Micah
19 days ago
T
thompson.j
asked in Product Questions
Lucid card attributes shrunk in width with latest update of attribute columns

I have a card that I have used for almost all of my lucid charts, and a recent update has messed all of the formatting up for each one that has an attribute with text wider than half the card. When I open up any of my documents that have an attribute on a card, the cards grew in height to accommodate the text that fit just fine in the card size before.  I noticed a new “attribute columns” feature, rather than just “attributes”, but even when I set this to 1 column, it sets the width of the information very skinny, as if it’s trying to fit more columns of attributes. I’m hoping I don’t have to go into every single document and every single card to fix all my lucid charts! Help! messed up cardswhat the correct cards used to look like 

223
Zuzia S
19 days ago
D
DuaneH
asked in Product Questions
Do my votes count if you don't press the "I am done" button?

Do my votes count if you don't press the "I am done" button?If so, what purpose does the button serve?

241
Shantel Gillette
19 days ago
S
shilolawrence
asked in Product Questions
Software Freezes When Working with Version History

I am trying to revert my chart to a previous version, but every time I open Version History and select a previous version, the software freezes and won’t allow me to do anything but close it all down.

191
Kelsey Gaag
20 days ago
John M102
John M102
asked in Product Questions
Copy and Paste charts from Lucid to Powerpoint

HelloWhenever creating a chart Ive been able to copy and paste the chart directly from online to PowerPoint without needing to export anything. Now whenever I copy and paste a chart it shows up as a blank box. Now I have to export the chart to put it into the file which is actually a lesser quality. I have the integration in PowerPoint not sure what happened.  

75415
Kelsey Gaag
20 days ago
K
kvenkatbe
asked in Product Questions
Mindmap hangs while collapse or expand nodes

Unable to use Lucidspark or lucidchart mindmap while expand or collapsing a note. Have to refresh  everytime to use. It is very annoying !

568
Leianne C
20 days ago
J
James Clifford
asked in Product Questions
MFA and SSO for single-user Professional and Individual accounts, and Team accounts

The help pages suggest the only option for enabling MFA is to have an enterprise plan. Security is not an enterprise only concern & I’ll have to look at cancelling if I can’t have MFA for my work in Lucid Chart even though I am a paying customer. Is there an option for any type of MFA ? The best answer would be FIDO2 support rather than TOTP or SMS

101
Amelia W
21 days ago
M
MARIA ELENA
asked in Product Questions
Scrumban for project portfolio

I’m trying to find a way to create a Scrumban board for a project portfolio and programs that can be easily visualized, fully completed, and includes avatars and daily scrums. Is this possible?"

51
Ambar D
21 days ago
T
tuan.nguyen1
asked in Product Questions
File Capacity per Lucid Page?

I’m trying to add some images on a lucid board and it’s not allowing me to add anymore images. Is there a cap on images?

112
Ambar D
21 days ago
V
Vlad
asked in Product Questions
Export to pdf changes line width and line style

 I have a bug in this area, when i export to pdf it changes line width and line style 

51
Kelsey Gaag
21 days ago
C
cheningham
asked in Product Questions
How to add a link inside a shape in Lucidchart and one-click open the link

Should I assume that I have to use embed?   I just want the user to be able to click on the “Off-Page Link” picture  - not the invisible link next to it.  

161
Lance
Lucid Legend Level 6
21 days ago
T
ttsang
asked in Product Questions
Issue with integrated pen on touchscreen Acer Spin 5

Hello there,First of all, I would just like to share that Lucidspark has been a dream come true for me -- it has brought my teaching to the next level, both live and virtual! I wanted to ask for some support with an interesting issue…As I mentioned in the topic, I currently access my boards via my Acer Spin 5, which is a touchscreen-enabled laptop with a built-in stylus that interacts with the screen. I have been using this laptop with Lucidspark for the past 2-3 years without any issues. Recently, however, my pen suddenly changed unexpectedly in functionality in a not-so-pleasant way.In the past, I was able to draw directly with my stylus after engaging the Pen function without pressing any buttons. I could easily switch between the other tools via keyboard hotkeys and use the pen without issue. Now, I seem to have an issue that requires me to keep the button on my stylus pressed at all times in order to engage. Interestingly, the board functions as it had before (ie: with the pen fun

20210
Flavia D
21 days ago
K
Kester Watters
asked in Product Questions
ERD entity key

When I create a 2-column entity on an ERD, the left column is automatically set to “key”. How do I identify fields and foreign keys by changing the value in that column?

162
Leianne C
21 days ago
V
VincentVAN
asked in Product Questions
Why is the Foreign Key Not Generated on ERD Table

Imported through SQL server and pasting the results from the query provided. I can clearly see that my table defines a PK and FK but on the table I do not see the FK listed. Data generated:dbms    TABLE_CATALOG    TABLE_SCHEMA    TABLE_NAME    COLUMN_NAME    ORDINAL_POSITION    DATA_TYPE    CHARACTER_MAXIMUM_LENGTH    CONSTRAINT_TYPE    TABLE_SCHEMA    TABLE_NAME    COLUMN_NAMEsqlserver    LogosDB    dbo    PMCentralServiceAddress    PMCentralServiceAddressID    1    int    NULL    PRIMARY KEY    NULL    NULL    NULLsqlserver    LogosDB    dbo    PMCentralServiceAddress    AddressID    2    int    NULL    FOREIGN KEY    dbo    AddressComponents    AddressIDsqlserver    LogosDB    dbo    PMCentralServiceAddress    ServiceCarrierRoute    3    varchar    4    NULL    NULL    NULL    NULLsqlserver    LogosDB    dbo    PMCentralServiceAddress    DeliveryPoint    4    int    NULL    NULL    NULL    NULL    NULLsqlserver    LogosDB    dbo    PMCentralServiceAddress    ChangedUserID    5    in

242
V
23 days ago
G
Grady
asked in Product Questions
Counting shapes of the same color

How can I count shapes of the same color? I have multiple circles of different colors and I want to count number of circles with the same color.

21523
Amelia W
23 days ago
Morgan T
Morgan TLucid support team
published in Product Questions
Tips for building a floor plan in Lucidchart 🚧Lucid advice

Sometimes building a floor plan can be a frustrating experience, especially starting from scratch. To avoid frustration and make it as seamless an experience as possible, here are some tips!If you have an existing floorplan that you are trying to recreate, use layers in Lucidchart to trace on top of it by following the instructions in this community post. Optimize your Document Settings by disabling all snapping options. Customize or hide wall measurements by right-clicking any wall, hovering over “Wall Options”, and selecting Total Length, Split Length, or Hide Length. You can drag wall measurements to appear anywhere on the wall, including on the interior or exterior side of the wall.  Wall measurements are specific to the side of the wall where they appear. The interior wall will show a different measurement than the exterior wall. Doors can be moved to either side of a wall by dragging the box that appears in the center of the door shape. When selecting a door from the shape libra

137113
Kelsey Gaag
23 days ago
B
bhughes44
asked in Product Questions
Flowchart Data sets not showing up in Zapier

Hi all, I’m trying to use zapier to get a data set (connected to a text field in a flowchart) to update automatically when a field in google sheets is updated. Zapier can connect to my LucidChart account but cannon find any data sets, no matter how many times I update the connection and refresh it. I have the Teams Trial account on Lucid Chart right now. Just trying to figure out if this would work. Posting two screenshots for reference. Thank you! 

132
B
24 days ago
Mary Kate W
Mary Kate W
posted in Product Questions
Action link to Lucidchart document

The action link used to link a shape to another LucidChart document not working. I have tried multiple times to link a shape to another document in my LucidCharts document folder but every time I link it doesn't save the linkage. I've looked through the tutorials available and have been following each step but it's still not working.  For reference I'm in Chrome. The screenshot below is what it keeps coming back to after I've selected the document I wanted to link and hit save. You'll see that no link is saved. I was successful in linking other boxes to webpages.    

3210
Ambar D
24 days ago
N
noahL
asked in Product Questions
Link to page within document not working as expected

Hello,I have a document where I am linking objects to specific logic on another page. When I ctrl+shift+click one of the objects it does not always go to the page it’s set to link to. Sometimes it works as expected sometimes it randomly links to a different page.

8610
M
24 days ago
D
darby0707
asked in Product Questions
Unable to link Lucidchart workflow documents to one another

I am trying to link several workflow documents together, but the connection cannot be made.  I am guessing that there may be some functionality attached to subscription levels but there is no indication that this is the case.  I have tried layering but this is problematic for workflows that are still developing or evolving.Any insight would be great.

16114
Ambar D
24 days ago
C
cfloressuazo
asked in Product Questions
I can't add line or background color to text boxes

It seems that te text feature is not working as expected in Lucid chart. Specifically when I add a text box to the chart, and then I try to add lines or background, the options are not available. Moreover, in any box, when I select the text and try to move it to the upper side or to the sides, the text does not move. I’m attaching the screenshot for this: unable to add lines to text box This is an example that the text does not move when moving around the text inside a shape.  I keep clicking on the “Up” button, but the text stays in the bottom of the shape.

629
Ambar D
24 days ago
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