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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,636 Topics
  • 13,695 Replies
5636 Topics
R
ronamir
asked in Product Questions
Possible BUG when trying to insert data as text

I’m using Lucidchart and I’ve made some aggregation in the custom data:  Whenever I try to Insert data as text I’m getting:   Is it a bug? am I inserting the data in a wrong way?              

222
R
12 days ago
Josh G103
Josh G103
posted in Product Questions
How to show "Status" and "Estimate" on cards within my roadmap?

In Lucidspark it used to be that when selecting a Status (In Progress To Do etc.) it would show up on the card in the roadmaps I created. Recently I noticed that Status and Estimates no longer show and you have to click into the card itself to view. Is there a way to get these to show on my cards again?

474
S
12 days ago
L
ldsedg
asked in Product Questions
Timeline is freezing

Hi, I am new to Lucidspark and am trying to use the Timelines function.  By default the timeline shows in days, however whenever I click on Weeks or Months my board freezes and I need to refresh it.

246
Amelia W
12 days ago
Achim
Achim
asked in Product Questions
Script link URLs

Hi there,I’d like to use scripting when I apply a link to a shape. Use case: I have a JIRA ticket number on the shapes as custom field. And I want to provide the convience of a link on the shape so that one can jump directly to the ticket. For sure I do not want to enter the ticket number twice (once in the custom field and another one in the URL for the link).Is that possible?BestAchim

61
Amelia W
12 days ago
K
KaiteO
asked in Product Questions
Help with Arrows?

I just started using Lucid Chart. At first the arrows were working fine and automatically turned green or red based on yes or no. Then I was suddenly unable to access any arrows. I can draw straight black lines between shapes but no arrows. I have tried everything I can think of to get the arrows back to no avail.Any idea what might have happened and how I can get the arrows back working?Thanks

162
Amelia W
12 days ago
M
mmetze
asked in Product Questions
How to invite others to me on the board while collaborating

Miro has the facilitation feature “Bring Everyone to Me” that moves everyone following the board to the location that you are on. Is anything similar available in LucidSpark? If not, this is a powerful facilitation feature that should be considered.

242
M
12 days ago
G
Grady
asked in Product Questions
Counting shapes of the same color

How can I count shapes of the same color? I have multiple circles of different colors and I want to count number of circles with the same color.

18321
A
12 days ago
J
Jshood
asked in Product Questions
Import cards or shapes with data in Lucidchart

Hi,I’m very familiar with using the org chart tool in Lucid Chart to import CSV data and add data to shapes on an org chart. I’d like to do something similar with a bunch of freeform cards. I’d like to import a spreadsheet of 100 rows with 5-10 columns and have it generate 100 cards with the data from most of the columns on the cards. I’ve seen the ability to import data to a lucid chart but am unsure how to generate the cards.  I need them to be in a freeform format where I can freely organize them similar to how you would do a sticky note excercise. Thanks!

1115
Kelsey Gaag
12 days ago
N
noahL
asked in Product Questions
Link to page within document not working as expected

Hello,I have a document where I am linking objects to specific logic on another page. When I ctrl+shift+click one of the objects it does not always go to the page it’s set to link to. Sometimes it works as expected sometimes it randomly links to a different page.

709
M
12 days ago
A
aebaugh
asked in Product Questions
My documents will not open

URGENT QUESTION: I am trying to open any document on my account and it will not open. The intro screen always gets stuck right where the below picture shows. I need to modify these documents for our proposals. Please help! 

51
Sylvia X
13 days ago
K
KrisKRH
asked in Product Questions
Custom Hover Text with Multiple Shape Data Elements

Trying to have a formula that displays multiple shape data elements with reasonable formatting.I cannot figure out the syntax or if its even possible. I have tried using concatenate which worked but there was no way I could figure out how to inject a new line \n or similar using text or char() or code() etc… Any ideas?  

101
Amelia W
13 days ago
B
benh937
asked in Product Questions
Lucid Jira Integration - Cannot create or import subtasks

Hello - I am having issues with both creating and importing Jira subtasks into Lucid. I am getting an error that either the Jira issue failed to import or create.I am having no issues with any other Issue Types. Only subtasks. They also do not show up as Linked Issues, although probably because by definition they are Subtasks and not Linked. Any assistance available here? Why would this only happen for sub-tasks but not for other Issue Types? Thanks.  

334
scowley
13 days ago
Matt K102
Matt K102
asked in Product Questions
How do I change the photo in a an org chart?

How do I change photos for each person in an org chart? The instructions are "to manage an employee image select the shape and click [Photo] in the employee options bar." There is no [photo] appearing in the employee options bar on my document.

3985
Amelia W
13 days ago
G
gbartlett
asked in Product Questions
How to remove text from a template with conditional formatting

I’ve been working on a Lucidspark file for several weeks, and decided to try a template from here: https://www.lucidchart.com/pages/templates/prioritize-by-grouping-example. It wasn’t what I was looking for, so I deleted it. My problem is: the template contained some kind of text transformation property that adds an arrow (up, down or sideways) behind a text field whenever the text “low”, “medium”, or “high” is typed. So even though I deleted the template, all through my file now, whenever those words appear, or whenever I type them, the corresponding arrows appear. As you can see in the screenshot, the arrows also appear in text fields and frames that contain those words, even if it’s part of another word like “allow”, or “highlight”.Screenshot showing text with arrows added by templateI’ve looked through all the properties, and can see no way to turn this off. Is there a way to disinfect my file from this template setting? I would prefer not to have to start a whole new file.Thanks!

132
Amelia W
14 days ago
Gynele L
Gynele L
posted in Product Questions
First slide in Presentation Mode always a little zoomed out

Hi May I know why the first slide I present is always a little zoomed out. For example the box is against the top in the slide. However when I present the box is not against the top. If I press next slide and back slide again then the box will be against the top. This happens also when I present in the middle of the slide (i.e. clicking the present button at the bottom). The slide I select to be presented is always a little zoomed out but is correct when I press next and back.Is there a reason for this?  

193
M
14 days ago
M
mohara viiz
asked in Product Questions
Org Chart in Lucidchart - Layout Not Formatting Properly

I have an org chart in a Google Sheets that captures the org levels… however one manager shows the layout not in the format chosen (vertical); the layout for this manager maps out horizontally.Any suggestions for this to:Force config according to the Layout Style chosen Ensure any refresh doesn’t revert back to this format, which would be a real headache

6410
S
15 days ago
S
scofo
asked in Product Questions
Using mapped JIRA attributes in Dynamic Tables

Hello,I’d like to be able to use Jira’s fixVersion attribute in a dynamic table but don’t see it amongst the list of attributed I can select from.   It is a mapped field and displays in the cards - I just can’t see it in the list dropdown for the column in the dynamic table Is this achievable somehow? Thanks

141
Sylvia X
15 days ago
K
Knox McCormac
asked in Product Questions
Line jumps on curved lines

I have a drawing which has multiple layers. I have multiple lines connected to an object on the same layer as the lines with the opposites ends connected to objects on another layer. These lines are configured as curves. They are also 1px wide. One of those lines crosses over 2 other lines. I have jumps turned on but the jumps were not showing. While trying to figure this out I found that if I changed the curve, I could position the curve were the jumps would appear. Is this normal? Thanks.Knox McCormac

151
Ria S
Lucid Legend Level 2
16 days ago
E
emmab
asked in Product Questions
Can't access Lucid in Google Meet

I am trying to use Lucidspark whiteboard in Google Meet meetings.  I have installed Lucid in Meet, and have created a Lucid account. To clarify, I have never used it successfully, I’m trying to start.When I try to open Lucid in Meet, (via “Activities”, selecting Lucid, “Get started”, and giving permissions), I get a message:“Your Google account doesn't match a valid Lucid session. Log in to access your account”.I am logged into my Google account, and logged into Lucid with my Google email. My account page shows I have a free Lucidspark plan. (I’m doing this in Firefox on Linux. I previously tried in Windows, which didn’t work either - I got a different message there: Error 400). Thanks for any suggestions!Emma 

71
Ria S
Lucid Legend Level 2
16 days ago
K
kklenovics
asked in Product Questions
Centering text inside a gantt chart

Hi, I need help with centering my text inside a Gantt chart, for some reason when I place down a new widget and write text it always is centered to the top of the widget even after pressing center centering a couple of times, changing font, or even trying it in a different document. As you can see the only thing centered in my image is the first widget I made (for some reason this one is narrower, but I cant seem to find a way to make the other widgets do the same. Any help is appreciated :)

221
Humas1985
Lucid Legend Level 4
17 days ago
M
Mich
asked in Product Questions
Filter an org chart to show the branch associated with the matching node

When applying a filter to my org chart, it only returns the nodes which match the filter. Instead I would like to see the entire branch belonging to this node (i.e. all its parents). Is there a way to achieve this? Sample of my org chartThe desired result if I filter for branches containing "Semester 1” - it includes the nodes with the text "Semester 1” as well as their parentsThe desired result if I filter for branches containing "Semester 2” PS. I realise that this is an unconventional way to use the org chart but I need to be able to create a tree like structure based on an excel import and this was the only way I could do that. 

172
Kelsey Gaag
17 days ago
J
justins
asked in Product Questions
Can I import Oracle views along with tables from my database into Lucid's ERD?

I’ve found Lucid’s ERD data import capability very helpful in creating data mapping diagrams. But it would really be helpful to have the ability to pull in both ORACLE and SQL views. Currently, only tables are possible using Lucid’s pre-build scripts.I have seen the Lucid Community question about pulling in views from SQL answered…Can I import VIEWS along with tables from my database? | CommunityBut I’m specifically looking to import ORACLE database views.

285
Kelsey Gaag
17 days ago
S
scamero
asked in Product Questions
Private mode is still showing what people are typing

Private Mode still showing what people are typing. How do I troubleshoot this?

295
Shantel Gillette
17 days ago
B
bbosse
asked in Product Questions
Bug: Connector lines moved by themselves on all tabs

Why did many of the connector lines suddenly move to new positions across all tabs? I tried to revert to a previous version and even the old versions in revision history have the same bug! Many of my flowchart connector lines have moved all on their own even in the old versions! What else is strange, is that the changes seem to follow a particular pattern. All of my flowcharts with a similar design have the same incorrect line pattern.  This is what it is supposed to look like: Correct Layout But this is what all my designs look like now. I highlighted the problematic lines in red:Incorrect - Lines overlapping and not connecting at the right angle. The red lines are the problem. Why did my connector lines suddenly move to the wrong positions? Since this also occurred in the revision history versions, I think this has to be a bug. How do I fix it and prevent it from happening again?Thanks!

543
A
18 days ago
E
E.Stever
asked in Product Questions
Grouping pages together in Lucidchart

To whom it may concern, I’ve been designing systemized workflows for different departments for the university that I work at. Each department has their own document that holds all of the pages used to show the processes and interconnected subprocesses involved with different roles and tasks. One of my current struggles is keeping all of the processes for employee roles organized within the document. Would it be possible to group pages together within the document? This would allow me to organize certain roles into their own group and make it easier for me to comprehend connections between processes. Thank you

202
Eric R
18 days ago
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