Product questions

When I open my lucid chart document everything is huge.  Every link I get to ‘Adjust workspace’ results in links to resize the document but not the workspace itself.  How can I adjust it. 

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

Ever since Lucid AI appeared, working with my Lucid Chart documents has become irritating. My observations: Page tabs. Renaming page tabs fail. My edited page names disappear and are replaced by default “Page 4, Page 5...” If I rename them, the names all disappear when I reopen the document. This is severely irritating since I work with dozens of page tabs in fairly complex documents. Also, Choose a page color fails to change the color. The colors will briefly appear for about a second when I reopen a document, but then disappear along with my names. Image cropping no longer works. Although not catastrophic, this makes it really hard to quickly mockup storyboards using screenshots or other inserted images. Lucid AI opens automatically whenever I select a page. I have to dismiss it each time I open a page tab!  I really hate this! Where is the preference setting to disable this “feature”? In truth,

Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking?

Hello,We have started to use Lucid Dynamic Tables during our Big Room Planning and continue to use it as a product roadmap over the quarter.Currently have a mix of questions / feedback for this, hoping someone can help:The JQL query brings in tickets from a sprint which has been completed, yet the completed sprint does not show in the dynamic table. How can we keep these sprints visible? Searching within the Lucidspark document, I am not able to search for the ticket number in a Lucid card - is there plans for this in the future? When trying to add notes into a field within the dynamic table, with the column and row set to attributes in Jira (i.e. Epic Link and Sprint), the note understandably moves into a “Not Set” column / row. Would be amazing if the notes stayed where they were placed and then the fields relating to the column / row choice were automatically filled in when converting to a Jira issue The sync option for a dynam

Hi All, I am using dynamic table to show a roadmap (Year 1, Year 2, Year 3 in columns). I want to add an arrow in the row that goes across all three years. How do I do that? Because the moment I insert an arrow, the column for e.g., year 1, automatically adjusts itself and the arrow remains within that column - it needs to visually look as if it goes across all the years :( Please help. Thanks for the support. 

I am struggling to find a way to anchor a point on my drawing as a 0' x 0' co-ordinate for my wall sections and background grid to match on. In Visio I would set a point and all my grids (X and Y rulers and snap lines) would use that as the 0' x 0' point. I could then use that as the corner of my floor plan and all snap lines and rulers would use that as the "0" reference point.  I have tried using the "scale" as well as the page layout and the measurement tools but have not found a way to "lock" them all together based on a common reference point on the diagram and common scale.   any help would be greatly appreciated.

Hello, when using Lucidchart/spark and unzooming in a chart even a bit, I quickly get a very bad resolution of anything displayed. Here is an example of what I get when dezooming to 33%. Is this normal? Am I missing something?  

I did not have this problem when I first used LucidChart, but now I cannot click and hit delete/backspace to delete a shape. When I right click, options like copy/paste appear but there is no delete option. If I just frantically click on things, I eventually get it deleted, but there’s no consistency to it and it’s highly unclear to me what is actually achieving a delete of the shape. Does anyone know how to fix this? It appears to be a bug, because there should be a delete option in the right click menu, as there is for any other software ever created.

Below is a list of frequently asked questions regarding what is currently supported within the Process Accelerator. Knowing these expected behaviors upfront will help you avoid roadblocks during your approval and publishing cycles. General compatibilityCan I import non-Lucid files (PDFs, Word docs, or videos) into a repository? No. Repositories only support native Lucid documents. Formats like CSVs, PDFs, videos, and Google Docs are not supported.Does Lucid’s Process Accelerator support BPMN or XML files?

Mermaid diagrams text has issues with greater than and less than symbols - it either ignores them or results in html tags. This occurs whether the symbol is encased inside double quotes or not. 

Hi everyone,I’ve been using Lucidchart recently for documenting internal workflows for a small team project, and I’m running into a problem once the diagrams start getting bigger. At first everything looks clean, but after adding more decision points, labels, and connections, the whole thing becomes difficult to follow.I tried separating sections with colors and containers, which helped a little, but the diagram still feels messy when multiple people review or edit it. I’m wondering how other users here handle large workflow maps or process diagrams in Lucidchart.Do you usually split them into multiple pages, use layers, or keep everything in one main chart? Also curious if there’s a recommended layout style that keeps diagrams readable for non-technical teammates.Would appreciate any tips or examples of what works best in real projects. #workflow #l

When clicking on a contact card which was from Salesforce Data, I am unable to change the dropdown data on the contact shape.  It only flashes for a second and then goes away.  This is only for dropdown selection categories of data fields on the contact shape.  If Text, I can change it on the contact shape. I know I can change it on the Contact Details in the right panel but this looks like it should be able to be changed on the contact shape.  Thx

I can only get one end of the crow feet connector to change. One end stays the same and won’t change. When I look at the connector list the one and only one option is greyed out.

If you are zoomed out on a mindmap and click center mass on one of the nodes (text) it pops up a color picker for the line to the left.  It should either set focus on the textbox I just clicked on or put me in edit mode. NOTE: This happens with nodes that only have one word of text.  Example: “Domain”, or “Log”  Workaround: I have to zoom in on the node to make the text larger in order to select it  

Nothing I do will make a door attach to a wall object swinging in the right direction. There appears to be 4 doors in the "doors and windows" group thing. Sorry I have screen shots of all this but the forum here seems to do a very poor job of embedding images. Nothing I do will get any of the door objects to attach to the wall in the correct orientation and it's driving me insane. I can't find anything that allows me to rotate the door into the correct orientation. What gives?

Hi! I’m Shanna from the Lucid help center team! I’m here to tell you about the updated mind map experience in Lucidchart, which now matches the awesome functionality we offer in Lucidspark (check out that community post here). Use this functionality to conceptualize and build on a main theme. For example, the screenshot below shows a mind map in which ideas for effectively managing time are being explored by breaking it down in an organized way.To begin building your own mind map, open a Lucidchart document and follow step-by-step instructions in our Crea

Probable bug: Selecting to “Create a Copy” of a document from any documents list (team space, personal space), then renaming the new document copy as allowed, sends user confirmation “Copy Created” but copy is not created.Works if: selecting to create copy while the originating document is open (even if rename)Also works if you do not change the name of the copy.

BUG - When you copy a folder, the  UI is not refreshed Not much to say… other than there is no easy way to log a bug when you find one.  

My team is currently documenting customer journeys based on various customer request types. We are expecting to start to see a crossover of similar problems between the different journeys and requests. I don’t want to duplicate work so I’m looking for a way to create a master list of problems. These problems would be added to the individual journeys but ideally then feed into a central list that can be used to prioritise and plan ideation work or solutions with the whole team. I had thought about using Lucid cards, but is there a way to pull all the cards from several documented journeys as they are added and sorted into a single worksheet, table etc? 

We have Lucid diagram linked to Orbus iServer and for some users this works and for some it throws below error.Can anyone advise, please. Sorry! Our Servers experienced an error. We apologies for the inconvenience.

I created a layer and dragged a custom icon onto that layer and suddenly there are 2 layers with the same name. I can toggle visibility individually but if I remove one they both get deleted. It's confusing to a user of my template and its weird. 

Pretty much as the heading says - when exporting into Visio , all it exports is the frame , with no details inside. Apologies for reaching out here, but I dont see a support mechanism other than this forum - thanks in advance 

Please help me get rid of the AI-stuff, which is just annoying 🙄I want the change shape instead! 🤓 HELP!  

Hello, I am wondering if anyone has tried to export a diagram with the hover text function made through conditional formatting. The hover text function is crucial to the diagram I am making, but seems like it would be lost if I were to export to a powerpoint format. I don’t want to forces team members to make a Lucid account, and I also don’t like the idea of making the link visible to just anyone. Is there a way to make this happen?