Product questions

Good day, I noticed that it’s becoming very trendy to “hide” all functions all the time, meaning that I have to press much more now than before.Is it not possible to get the old top back when I draw? I really think the new one is absolutely terrible and annoys me almost to the point where I’m gonna cancel my subscription.

What happen with my documents if I cancel Individual Plan for some months (about 8 aprox.)?Could I still see, download them? 

There seems to be a bug related to 2-color linear gradients, where one of the colors is Transparent. (This probably applies to all gradients of any number of colors, but I’m not going to test everything...)When one of the colors is the Transparent option, it seems to display as a low-opacity black. It doesn’t make any sense, but it’s easy to reproduce.draw a box, set the fill color to white change the fill style to linear remove the middle color (I think linear gradients always start with 3 colors) change one of the colors to white start to change the other color to Transparent, but don’t even click the “color”. Just point at it.I have created an open-to-everyone chart that shows exactly what I did and how I worked around it.So I’m really reporting two bugs here.The above. I regularly need to use the same colors at different opacity values. I can create them, but then they’re just shown in the table of custom colors without any label or indication of opacity. This is completely useless

What are the resolution requirements for the photo to upload into my profile? The upload function does not scale any of my logos to fit into the box - not useable in the current state.

 I created an org chart and when I access it now it loads the default template but when I mouseover I can see that my org chart I created is there. Why is this and how can I open it and show the full org chart I created?​​​​​No mouseover shows org template Mouseover shows full org I created 

the extract images from multiple page pdfs are not working.  It worked before and now are not.  This is one of the main reasons im using this system, other wise im looking for other programs.   also you guys messed with the cropping of images, where now it resizes the image and moves the image on the page, so any alignments have to be redone so many more times.  again waisting my time. need to increase the space for storage, even the higher paid is the same storage size.  need better storage soluctions, or haveing the images stored on google drive and the project reference them, but again if im off line that does not work.

I work in Lucid Chart quite a bit and I need to bring pdf docs into my projects. I found if I drag the pdf into Lucid Chart I get a pdf icon. I then switch to Lucid Spark and click on the file and then click import thumbnails from the pop up task bar. The file then imports fine. I delete the pdf icon from where I extracted the file and begin working with the pdf.  I can repeat the process for several pdf’s and then it fails to import any more. I have close the application and restart it and it continues to fail. If I reboot the computer it sometimes starts working. I am on a Mac and I am using Safari. I have also tried using the app in Chrome with the same result.  Any thoughts?

Hi everyone,I'm hoping someone can help me understand what's happening with a shared document link in Lucid.I received a link to a document named Delta iOS, but when I open it, it doesn't load the document as expected. Sometimes it refreshes the page, and other times I see an error instead. I've already tried opening it in different browsers, using an incognito window, and clearing my browser cache, but the issue still remains.Is this usually caused by sharing permissions, workspace settings, or something else? Has anyone experienced a similar problem with shared links?I'd appreciate any suggestions or troubleshooting steps.Thanks!

Hey guys !I read somewhere that you can't create a custom color palette but is there any way that you make it available for a company to define a "theme" or a "corporate palette" regarding to the brand colors ?Do I need a special role to define it or is it just not possible at all ?If so is that planned in a incoming update ? Thanks !

Hello Lucid Support,I’m having trouble accessing an important Lucid document. Each time I try to open it, the document remains stuck loading and eventually displays a loading error.I have already tried the following troubleshooting steps: Opened the document in an incognito window Tried Safari and another browser Cleared my browser cache and cookies Used a different internet connection Restarted the browser and attempted to reopen the document The issue appears to be limited to this specific document. It contains a significant amount of important work, so I’m concerned about losing access to its contents.Could you please investigate the document and help restore access as soon as possible? Please also confirm that the document and its revision history are still intact.  Thank you for your urgent assistance.

Hello Community, Can someone tell me how can I turn on the taskbar ribbon, it has somehow magically shifted to when i select an object. I liked the view that I had all options above on the task bar.please help,Thanks

How do I make it not do that. It’s annoying. I’ve tried closing it and opening the file again but it keeps popping up.   

Hello everyone, I'm hoping someone can help with an issue I'm having with a large Lucid process map.The process map spans multiple linked pages, and everything looks fine while I'm editing it. However, when I publish the document to preview what my team will see, every page is displayed off-centre. The content on each page is positioned far to the right, leaving a large amount of empty space on the left and me having to constantly scroll to view the data.I've tried moving the content, adjusting the page boundaries, and checking the page settings, but nothing seems to make the published view centre the content correctly.Has anyone experienced this before? Is there a setting I'm missing, or is there a recommended way to centre the content on each page in the published view?Any advice would be greatly appreciated. Thanks!Teresa

Portions of the data within my document disappear when I enter ‘Present Slides’ mode.  Then, when I return to the document, the data continues to not appear until I refresh the page, then the data shows back up...

I am looking for a wireframe to map out a CRM before we set it up. Does anyone have a template?

 I have been seeing this type of errors in every app.lucid.co navigation. https://lucid.app/documents for example

I highlight my shapes, I go to the presentation builder window and click on the ellipsis button and “highlight selected shapes” is no longer in the menu. Where did it go? 

I am trying to embed my process map. I’ve done this with a bunch of process maps successfully but I have two process maps that won’t let me activate the embed code because “the setting to show the sticky note author is on”. I’ve turned that setting off and it still isn’t letting me activate the embed code. I’ve tried making a copy of the chart and still running into the issue.  Any ideas or thoughts on what I can do? A main reason we are using Lucidchart is because we can embed it into Monday.com so this is pretty frustrating!

We recently migrated the one Confluence cloud instance to another Confluence cloud instance. At the time of migration, we didn't install the Lucidchart Diagram Connector plugin on the destination instance. Now, users are requesting this add-on to access previously connected diagrams.We've since installed the Lucidchart Diagram Connector plugin on our destination instance, and while we can connect new diagrams, users still can't access the previously connected diagrams on Confluence pages, encountering the following error.Sorry!Unable to copy, move, or duplicate Confluence pages with macros. Try copying the page first, deleting macros showing errors, and reinserting the macros.Flow ID: 5fba31a0d410ea53Time: 2026-07-22T09:09:53.042Z 

Another company hurting functionality to add AI I don’t need….😣Hovering no longer gives me an option to change the shape - only this AI tool that I don’t need right now. I look at the full menu, no option to change the shape. The only way I can find to change the shape here is add a completely new one from the left tool bar. Not ideal when I decide to change the shapes halfway into a project...now I just have to redo the whole thing?Hopefully I just need another cup of coffee and am just overlooking it, but WHERE is the change shape button!?   

Hi,Is there any way of totally disabling AI for my account? I don’t want to use it at all, and it’s proved invasive if not annoying, so far.Thanks in advance,Paul.

Hi all, I created a document and shared it with colleagues.The document was saved in a folder. Unfortunately, the document does not show up when opening this folder.Searching the file in the documents yields no results.When accessing the document using the link that was sent to the colleagues, I can open the document.The menu “File”, “Details” shows the location “shared with”, the “owner” is empty.I was able to make a colleague owner, then the colleague made me owner again. After re-opening the file, the “owner” is again empty. Any help is welcome MI-MAB

Hi team, We have setup a Google Sheet linking to our org chart. From Data Linking, I can see the data refreshed from my Google Sheet. But my org chart is not updated unless I click on the “Refresh Dataset” button. Is there anyway to automatically refresh my org chart once my Google Sheet data is pulled into the Data Linking?

For the past few months, my group has been uploading and converting our designs from Visio. Just today, someone in my team reported that when they are converting a file, some shapes on the existing design show up as broken or missing. I tried uploading the same file from my computer, as well as different Visio designs for different clients and got the same issue. I even went as far as uploading an old design that I successfully uploaded 2 days ago (to then modify) and I was experiencing the same issue that I did not have prior. For example:When I uploaded the design on the 20th, one shape showed properly (first), but when I uploaded the old design again today, same file--untouched since September 2025--it gives the missing image (second): How one shape is supposed to look when uploaded from VisioSame shape from same file uploaded 2 days later (today)At this time I did check the status.lucid.co and it shows “All Systems Operational”. I’m not sure what else to try, but since this happens

I’m trying to delete my account and there is no option in User Settings that allows me to delete the account.