Unable to see the Top Taskbar ribbon

Good afternoon ​@samratmalik,

It sounds like you might be editing your document in Lucidspark instead of Lucidchart. Can you confirm if that is the case? In the upper left hand corner of your document, are you seeing the Lucidspark icon, and do you have the option to switch to editing in Lucidchart? See my screenshot below for reference. Let me know if switching back to Lucidchart fixes the issue, and if not, please provide a screenshot of what you are seeing.
 

Hi Shantel, I am creating my documents in Lucidchart its just, earlier I use to see the whole editing ribbon stacked on the upperpart. so for example how in excel we have the top ribbon. but now im not sure why it only appears when i select an object (shape, box or any text). its just not user friendly because while you applying the same editing criteria to a group of objects its just so confusing. I Have been using lucidchart since over 3.5 years now. 

Good morning ​@samratmalik,

Thank you for explaining that for me, and for taking the time to share your perspective about why it is not user friendly. I will pass along your feedback to the team that owns this feature. 

Hello ​@samratmalik , I am a UX designer here at Lucid. We are testing a new experience where we detach the formatting bar. and only show it when its selected. 

Could you tell me more about why you dislike the experience?  It should still have all the same controls you had before. Can you tell me more about what is confusing when editing groups? 

Hi Zach, thank you for replying back to me. I understand that you are integrating the functionality “when an object is Selected” “then appear the format toolbar”, however, as a UX designer think from the perspective of “I am making a complex wireframe which will be used to build a power bi file while c-suite individuals are on a call or in a meeting. Sometimes when there are options in front of you the users brain starts to build next steps and actions and exactly know where to go for what edit. I really like lucid chart over your competitors, I would really appreciate if it can have perhaps an option to make it appear all the time or switch according to your way of only appearing when something selected. Microsoft Power BI also heard users to implement the same in terms of the (Selection, Format, Data, Visual pane). now on power bi we can have it displayed or have an on-object interaction. I am sorry if everyone at your end is having a good laugh by my small concern, but it goes a long way for users who are actively using the software. Thanks, Samrat malik 

Hi ​@samratmalik, I am a Product Manager here at Lucid and work closely with ​@Zach Luker who responded to you above. As he mentioned this is an experience that we are testing and your feedback is extremely valuable. No laughs over here, we want to make sure that the experience is intuitive and feels right. If you are open to it, we would love to talk more in depth about your feedback over a call if you are open to it. Let us know. Thanks!

Hi, just to add to this. As I guess feedback is the best way to get action.

Can you please reverse this? Or at least provide the option to go either/or?

It hides the optionality behind layers of clicking, and it just creates so much friction, for what? Saving a slight bit of space on our screens which are often in excess of 24-26inch’?

This isn’t user ‘friendly’, it’s user ‘pretty’.

I genuinely think I would switch to an alternative if this is the route that lands

​@AnnieMoscon  Thank you for your feedback and taking prompt action on my request. This software is a very integral part of the things i design, I would like to connect over a call and explain my query a little more in depth, so that you can understand as to what the user is trying to achieve. 

Hi. I’m not sure if this has anything to do with my experience, I’m a new user. But the top format toolbar was floating on top of the diagram canvas a couple of days ago, and now I cannot seem to figure out how that got enabled. Now it’s off and I want it back on. This is all in lucidchart

Hi ​@EWK, thank you for continuing this post. Would you mind sharing a screenshot of what you’re seeing to help us take a closer look? Thanks!