Dragging line from shape crashes Lucid

Question

When I drag a line from a shape (any time) and let go - Lucid stops responding. I have to refresh the page or open a new page to continue creating a diagram. I am left with a screen that does nothing (no response). The mouse becomes a + icon on the screen and remains that way until I refresh the page or close and reopen the Lucid chart to be able to continue editing. This disrupts by preventing the user form doing anything more with the diagram until the page is refreshed or reopened.

alison cheney · Accepted Answer

Hello ​@leplev, thank you for posting in the Lucid community!Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post.If those don’t resolve the problem, can you please send the following information so I can take a closer look?A screenshot of the issue.A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).Thanks in advance for your help and patience!

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