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Lost work with Lucid AI

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Lucid AI just completely screwed up a diagram that I’d been working on for hours. Now it’s very apologetic but it can’t undo the changes! I’m on an individual plan so I can’t go back to previous versions.

I guess this is a learning point and I’m just going to have to do the whole thing again. Be warned Lucid AI can ruin you day.

Zuzia SAnswer

Lucid community team

Hi @AndyB70, thank you for posting in the Community, and I am sorry that you are experiencing this issue!

Could you please check to see if your work is on the second page or tab of your Lucid document? Pages are located at the bottom-left of the workspace. It is possible that a new empty tab has been inserted before the tab with all your work.

Additionally, could you try opening the document in an incognito or private browsing session? This often improves performance by starting a fresh cookie session and disabling your extensions.

If these steps do not help, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN .

I appreciate your help and patience!

Zuzia SAnswer

Lucid community team

Hi @AndyB70, thank you for posting in the Community, and I am sorry that you are experiencing this issue!

Could you please check to see if your work is on the second page or tab of your Lucid document? Pages are located at the bottom-left of the workspace. It is possible that a new empty tab has been inserted before the tab with all your work.

Additionally, could you try opening the document in an incognito or private browsing session? This often improves performance by starting a fresh cookie session and disabling your extensions.

If these steps do not help, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN .

I appreciate your help and patience!

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Laks

I had a few diagrams created in Lucidchart when i lost my license and my organization granted it again. then i dont see any of my previous work in Lucid. all i have is a saved Pdf, which i cannot import and edit. please let me know how i can retrieve the old content

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Zuzia S

Lucid community team

Hi @Laks, thank you for chiming into this thread! I’ll be happy to clarify.

When your Lucid user was delicensed, you became a limited-access user, and an Admin on the account you are part of was prompted to transfer the documents you owned to either the default document owner, or another user. More details on this process can be found in this section of the Help Center article on User Management.

In your case, I recommend reaching out internally to one of the Admins of the Enterprise account or your internal IT team to transfer the documents back to you.

I hope this is helpful! Cheers

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timdimdom

same issue here. wouldnt recommend the platform if it cant even undo the changes it made. had a flow chart that i completed, wanted it to make some edits and ended up with complete jumble and no readable flow. asked if i wanted to undo the changes and it made it even worse. ctrlZ +++ recoevered one text box but thats about it.

document support pin duS2eWrJkKLDRkT6gHGKlQyE69AYLaz4pL224311626

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Zuzia S

Lucid community team

Hi @timdimdom thank you for chiming in!

Could you please provide a date and a time during which the issue occurred? I’ll be happy to restore the version of the document for you.

Cheers

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timdimdom

thanks for that. i cant pin exactly but it wouldve been between 4-7pm on fri 2/10. pre-AI edited version around 11am (GMT+0800)

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