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Unable to hide layers on a document

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I have a simple document with some floor plan and other shapes. I added a few shapes to a layer, and then I open the layers dialog and click the eye button. It shows the layer as hidden in the dialog, but the shapes still show on the canvas. When toggle the visibility of the layer the shapes change opacity slightly, but that’s it.

I’m using Chrome on a Macbook Pro.

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Michelle SAnswer

Lucid & airfocus support team

Hi @DerrickAtBorderless,

Thanks for posting in the Lucid Community! To help me take a closer look here, would you mind sending me a screenshot of what it looks like when that layer is hidden and a screenshot of what it looks like when it isn’t hidden?

Additionally, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

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Michelle SAnswer

Lucid & airfocus support team

Hi @DerrickAtBorderless,

Thanks for posting in the Lucid Community! To help me take a closer look here, would you mind sending me a screenshot of what it looks like when that layer is hidden and a screenshot of what it looks like when it isn’t hidden?

Additionally, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

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DerrickAtBorderlessAuthor

Thanks.
I just got back from a vacation so sorry for the delay.
I opened the doc today and the layer hiding is now working.

Here is the support PIN nonetheless.
dum4nrQz2G8rAihWokOJRCgdlPGlH7zxW7167230887

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M

Michelle S

Lucid & airfocus support team

Hi @DerrickAtBorderless,

Thanks for your response! I’m glad to hear that the layers are now working as expected. If you have any additional questions or run into any further issues with layers, please don’t hesitate to follow up in this thread!

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JP P102

I’m a long time Lucidchart user, currently using for network diagrams and floorplans. Layers are key, to remove certain details for different audiences.

However, it looks like the layers functionality is now broken:

» When I click on show/hide, nothing changes in the layers pane, nothing changes.

- This happens for any/all layers - even when I hide all of them - no change whatsoever.

Help!

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alison cheney

Lucid community team

Hi @JP P102,

Thank you for adding to this thread, and apologize for my delayed response.

Can you confirm you are clicking “Save view” (see screenshot below) after attempting to hide a layer?

Could you try the following steps to help us narrow down the potential cause? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.

Try opening your document in a private or incognito window. For help with opening an incognito window, please see this community post.
Connect to a different network or disconnecting from your VPN (if applicable)?

If those don’t resolve the problem, can you please send the following information so I can take a closer look?

A screenshot of the issue.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
A temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.

Thanks in advance for your help and patience!

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