I have a simple document with some floor plan and other shapes. I added a few shapes to a layer, and then I open the layers dialog and click the eye button. It shows the layer as hidden in the dialog, but the shapes still show on the canvas. When toggle the visibility of the layer the shapes change opacity slightly, but that’s it.
I’m using Chrome on a Macbook Pro.
Solved
Unable to hide layers on a document
Best answer by Michelle S
Hi
Thanks for posting in the Lucid Community! To help me take a closer look here, would you mind sending me a screenshot of what it looks like when that layer is hidden and a screenshot of what it looks like when it isn’t hidden?
Additionally, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Hi
Thanks for posting in the Lucid Community! To help me take a closer look here, would you mind sending me a screenshot of what it looks like when that layer is hidden and a screenshot of what it looks like when it isn’t hidden?
Additionally, could you share a temporary Document Support PIN for this document? This will help me take a closer look at what’s going on. This PIN is safe to post in this thread because it is only accessible by members of the Lucid support staff. You can find steps for generating a Support PIN in this Lucid Help Center article: Generate a Lucid Support PIN.
Thanks.
I just got back from a vacation so sorry for the delay.
I opened the doc today and the layer hiding is now working.
Here is the support PIN nonetheless.
dum4nrQz2G8rAihWokOJRCgdlPGlH7zxW7167230887
Hi
Thanks for your response! I’m glad to hear that the layers are now working as expected. If you have any additional questions or run into any further issues with layers, please don’t hesitate to follow up in this thread!
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