Product questions

 I created an org chart and when I access it now it loads the default template but when I mouseover I can see that my org chart I created is there. Why is this and how can I open it and show the full org chart I created?​​​​​No mouseover shows org template Mouseover shows full org I created 

I have a quick question regarding Google Slides integrations. I recently tried installing the Lucidchart add-on for Google Slides. Although the system indicated that the installation was successful, I cannot find or see the app anywhere within my Google Slides interface. I have tried troubleshooting this on my own by getting help from various tutorials but still cannot locate it. Is the Lucidchart app supposed to appear directly inside Google Slides, or is there a specific menu where it is hidden?    Additionally, I would like to inquire if you have plans to provide an institutional or extended trial for Lucidchart?Thank you for your help

My work screen becomes black for all of my work. What is the problem?In addition, I am amazed that there is no contact form for help and that there is no possibility to get in touch with Lucid team.

Earlier I have been able to add and hide layers on each presentation slide, but I can't find that feature any more. Is it removed?  

Right behaviour - I can change background colour :)  What I usually get - no way! :(Hi All, this on really drives my crazy. I create a card but cannot change it’s background colour, only the border. For some time I thought it depends on how the card is selected. When I select it just by a mouseclick I can’t change background, when I do Ctrl-LM - I can. But it’s not like this. The button to choose background color is just not available for some cards. In desperation I even burned some AI tokens to on prompts like “change the background color of selected cards”. Can you please recommed a simpler solution? 

I used to be able to arrange shapes on top of each other. Now when I go to do this these blue lines pop up around the shape I am trying to arrange over and the object I want on top of the shape is auto arranged to either the left, right, top or bottom of the shape I am trying to arrange over. How do I turn this off? It is helpful when adding boxes next to each other in a process flow but doesn’t allow me to annotate like I need to. I believe I am using the AI process flow template.

Hi I’ve established integrafion of our Lucidspark board (I’m not the owner of the whole board but I have enough access permissions) and Google Sheet. I succesfuly synced one spreadsheet with the Lucid Cards on the board. It synces like a charm, both ways. Unfortunately, it works only for me! :(. When the other team member updates a card in Lucid, a little wheel on the card rolls forever and the update is never synced with GSheet.How can I provide all the team members the possibility to sync their updates? Collaboration is essential for us and we have planning next week 😥  

I keep receiving access requests for my documents that are already shared. It tends to be newly hired coworkers. I believe the issue is that since they are new, our IT departments has not created their licensed account in Lucid.Is there a way to prevent them from requesting access or inform them that they would have access if they had a licensed account?

Hello,I am trying to import a txt file to create an ERD but system keeps giving error that it cannot Parse Data. I tried to create an ERD from existing lucid chart and copy pasted the text generated and still Lucid cannot read the file or parse the information. Any insights into potential reasons? My understanding is free or individual account has that capability to import data to create ERD. Any help is greatly appreciated.    

Why is it that when I create a 10 x 10 room the wall dimensions on parallel walls do not show up the same event though the room appears square?  

I am using Lucid for process mapping. What I am trying to achieve is a label in the right top corner of process steps which shows the system where that activity will happen. However, the app keeps rearranging shapes, so when I try to drop a little shape on top of the other, it will pull them apart. I tried to switch this function off, but I am unable to switch off and it prevents overlapping all together.FYI I have followed the instructions from Lucid AI, but this feature still dominant. Please advise or fix. Thanks!

Here is the Lucid documentation I’m seeing:  Yet I am NOT seeing an Opacity bar, a blue dot, a panel, or a dropdown on the right that would allow me to control this. Is it gone and the Help documentation is misleading? 

I created Fishbone from template 5 days ago. Today when I opened the Lucidchart , file was there and title was correct but it is empty. History have many points recorded but when I restore any of them they are as well empty.

After moving to a new laptop with ARM chip (Snapdragon X) I’m experiencing issues with my Lucidchart add-ins for Powerpoint and Word (‘This add-in could not be started….’). We are having that centrally deployed.Before getting in touch our Lucid Admins I wanted to confirm that the hardware is supported, to be on the safe side.Thanks & Best,Klaus

We are using the official Confluence integration plugin for embedding Lucidchart diagrams into Confluence pages. We usually use the Simple Viewer mode (see the picture below) because it automatically resizes the diagram to fit to the frame size. However, the Simple Viewer stopped working since Monday, 11th May 2026. It keeps “LOADING”.After switching to Rich Viewer, diagrams are displayed normally. But this is not our preferred viewer mode.    

Hi,We get the following error when we try to link LeanIX to Lucidchart (was previously working without issue):"{"error":"Unauthorized","details":"Bad client ID or redirect URI"}"Any ideas how to resolve?Thanks

After sharing multiple documents with a client by sharing a pdf image file, is there a way to deactivate those url’s? I may have sent a whole businesses process maps to the wrong client.

We create large engineering and manufacturing architecture and process diagrams, often with many pages per document.we have been experiencing 2 scenarios:Export to PDF results in diagrams missing a considerable number of lines, etc copy&paste of diagram entities, or import/page result in the image being missing many linesthis is causing both productivity issues, and difficulty in delivery of final artifacts to clients.

We know it can be tricky to decide which Lucid product is the best fit for your next project 💡If you are wondering when to use Lucidchart versus Lucidspark, the easiest way to choose is to think about the current stage of your work.Here is a quick breakdown of what each application is built to do and a few top features to try:Lucidspark: virtual whiteboardingIt is a flexible space built to help teams brainstorm, ideate, design, and collaborate on a flexible canvas. Use Lucidspark when you need to explore ideas.Top features to try:Facilitator controls: Keep your brainstorming sessions, PI planning, and meetings on track using built-in tools like timers and laser pointers. Lucid Cards: Import work items from integrations like airfocus, Jira, or Azure DevOps as bidirectionally synced cards to easily visualize dependencies and manage your backlog. Visual Activities: Use interactive polling and voting to align your team on trade-offs, priorities, and retrospectives. Collaborator colors and

I changed a couple of settings the other day that changed the line behavior in a way that I don’t like. I feel like I’ve gone through just about every setting possible at this point, though, and can’t seem to make it revert, so I’m wondering if someone can help me identify the name.https://gifyu.com/image/bI8gGWhen I try to connect one object to another, the system ignores where I start and end and just decides on its own. What it chooses is often completely nonsensical and doesn’t do what I’m trying to make it do. Sometimes I can redirect the lines, but the way lines interact with other lines seems to be goofy now as well. For instance, they refuse to end at the same point. Also when I’m trying to draw one line, if it crosses another, the second line starts moving around. I’ve toggled all of the snapping behaviors that I can find, and nothing changes. I’ve also read about the smart guides, etc., but this behavior just started at the same time as I was playing around with some settings

I have the following case:I create a base diagram, that other people have to copy and add somethjing to it I use a few containers with “assisted layout” and a bunch of arrow “connecters” between the elements inside of them When I copy the diagram or duplicate tab, all the connectors going to containers with assisted layouts are goneI tried to use master page, locking, unlocking, removing all layers, nothing works, I always loose all the connectors between elements.

 diagram of financial management system that illustrates the flow of data and info. Security features use lucid diagram to represent the workflow of the system.

What are the resolution requirements for the photo to upload into my profile? The upload function does not scale any of my logos to fit into the box - not useable in the current state.

Hi,I need to generate dinamically web pages from my application, in order to show diagrams.My application is able to generate markdown code and, until now, I obtain the web page and the diagram using mermaid library.For example: my web page contain the following source:<html><head><title>Schemi funzionali - Flow chart </title><script src="https://cdn.jsdelivr.net/npm/mermaid/dist/mermaid.min.js"></script><meta charset="UTF-8"></head><body><div   class='mermaid'>graph TDA -->B</div></body></html>The question is: it'is possible to obtain the same thing using Lucidchart lybraries, without the need to connect to the site https://www.lucidchart.com and make the diagram from scratch? Thanks in advance and best regards

Hello Team When creating the sequence diagram from markup limitation is that it can be black and white plus few color themes. I would like to create custom themes shapes but still use markup. Is it possible?