Skip to main content
hamburger menu
+ Create a topic

Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,612 Topics
  • 13,616 Replies
5612 Topics
R
Regina G
asked in Product Questions
Organizing 'Shared With Me' Folder

Can I create subfolders in the “Shared with Me” folder?  I have changed teams and need to archive a number of items that we don’t want to remove my access from.  The option to create a new folder in this section is not available.  When I use the “+New” button, it puts the folder in the “My Documents” section.  Any chance this can be done?

364
R
2 days ago
S
scofo
asked in Product Questions
Using mapped JIRA attributes in Dynamic Tables

Hello,I’d like to be able to use Jira’s fixVersion attribute in a dynamic table but don’t see it amongst the list of attributed I can select from.   It is a mapped field and displays in the cards - I just can’t see it in the list dropdown for the column in the dynamic table Is this achievable somehow? Thanks

101
Sylvia X
3 days ago
K
Knox McCormac
asked in Product Questions
Line jumps on curved lines

I have a drawing which has multiple layers. I have multiple lines connected to an object on the same layer as the lines with the opposites ends connected to objects on another layer. These lines are configured as curves. They are also 1px wide. One of those lines crosses over 2 other lines. I have jumps turned on but the jumps were not showing. While trying to figure this out I found that if I changed the curve, I could position the curve were the jumps would appear. Is this normal? Thanks.Knox McCormac

141
Ria S
Lucid Legend Level 2
4 days ago
E
emmab
asked in Product Questions
Can't access Lucid in Google Meet

I am trying to use Lucidspark whiteboard in Google Meet meetings.  I have installed Lucid in Meet, and have created a Lucid account. To clarify, I have never used it successfully, I’m trying to start.When I try to open Lucid in Meet, (via “Activities”, selecting Lucid, “Get started”, and giving permissions), I get a message:“Your Google account doesn't match a valid Lucid session. Log in to access your account”.I am logged into my Google account, and logged into Lucid with my Google email. My account page shows I have a free Lucidspark plan. (I’m doing this in Firefox on Linux. I previously tried in Windows, which didn’t work either - I got a different message there: Error 400). Thanks for any suggestions!Emma 

71
Ria S
Lucid Legend Level 2
4 days ago
K
kklenovics
asked in Product Questions
Centering text inside a gantt chart

Hi, I need help with centering my text inside a Gantt chart, for some reason when I place down a new widget and write text it always is centered to the top of the widget even after pressing center centering a couple of times, changing font, or even trying it in a different document. As you can see the only thing centered in my image is the first widget I made (for some reason this one is narrower, but I cant seem to find a way to make the other widgets do the same. Any help is appreciated :)

201
Humas1985
Lucid Legend Level 4
4 days ago
M
Mich
asked in Product Questions
Filter an org chart to show the branch associated with the matching node

When applying a filter to my org chart, it only returns the nodes which match the filter. Instead I would like to see the entire branch belonging to this node (i.e. all its parents). Is there a way to achieve this? Sample of my org chartThe desired result if I filter for branches containing "Semester 1” - it includes the nodes with the text "Semester 1” as well as their parentsThe desired result if I filter for branches containing "Semester 2” PS. I realise that this is an unconventional way to use the org chart but I need to be able to create a tree like structure based on an excel import and this was the only way I could do that. 

172
Kelsey Gaag
5 days ago
J
justins
asked in Product Questions
Can I import Oracle views along with tables from my database into Lucid's ERD?

I’ve found Lucid’s ERD data import capability very helpful in creating data mapping diagrams. But it would really be helpful to have the ability to pull in both ORACLE and SQL views. Currently, only tables are possible using Lucid’s pre-build scripts.I have seen the Lucid Community question about pulling in views from SQL answered…Can I import VIEWS along with tables from my database? | CommunityBut I’m specifically looking to import ORACLE database views.

245
Kelsey Gaag
5 days ago
MayTse
MayTse
asked in Product Questions
Error when inserting Lucid into a Canvas Assignment

We have received several reports from users indicating that they are encountering errors while attempting to integrate Lucid into a Canvas assignment using the External Tool.The error message displayed states: “Sorry! Our servers experienced an error. We apologize for the inconvenience. (Error Code: CE014)”Could you kindly clarify whether utilizing the External Tool to embed Lucid is the correct method for adding it to an assignment, or if we should be utilizing the Lucid icon within the Rich Content Editor (RCE)? Furthermore, what are the recommended assignment settings to enable student submissions with grading support?Are there any available documents or resources that we could consult for guidance on this matter? Your assistance is greatly appreciated. Thank you. 

47725
A
5 days ago
S
scamero
asked in Product Questions
Private mode is still showing what people are typing

Private Mode still showing what people are typing. How do I troubleshoot this?

285
Shantel Gillette
5 days ago
Achim
Achim
asked in Product Questions
Single select/deselect of objects is broken

Hi community,sometimes I have to select a group of shapes that are placed above/inside another shape. When it is a higher number of shapes, I used to rectangle select the whole bunch and just single de-select the shape in the background. However in the current version de-selecting single shapes (with CMD+Click or Shift+Click) does not seem to work correctly anymore. For me it just de-selects some random shape of the selection.Thank you for any help.BestAchim 

293
A
5 days ago
B
bbosse
asked in Product Questions
Bug: Connector lines moved by themselves on all tabs

Why did many of the connector lines suddenly move to new positions across all tabs? I tried to revert to a previous version and even the old versions in revision history have the same bug! Many of my flowchart connector lines have moved all on their own even in the old versions! What else is strange, is that the changes seem to follow a particular pattern. All of my flowcharts with a similar design have the same incorrect line pattern.  This is what it is supposed to look like: Correct Layout But this is what all my designs look like now. I highlighted the problematic lines in red:Incorrect - Lines overlapping and not connecting at the right angle. The red lines are the problem. Why did my connector lines suddenly move to the wrong positions? Since this also occurred in the revision history versions, I think this has to be a bug. How do I fix it and prevent it from happening again?Thanks!

533
A
5 days ago
E
E.Stever
asked in Product Questions
Grouping pages together in Lucidchart

To whom it may concern, I’ve been designing systemized workflows for different departments for the university that I work at. Each department has their own document that holds all of the pages used to show the processes and interconnected subprocesses involved with different roles and tasks. One of my current struggles is keeping all of the processes for employee roles organized within the document. Would it be possible to group pages together within the document? This would allow me to organize certain roles into their own group and make it easier for me to comprehend connections between processes. Thank you

202
Eric R
6 days ago
J
Jim Schooler
asked in Product Questions
Drawing "breaks" overnight, changing both active tab but also tabs that have not changed in weeks/months

I have a drawing with 10 tabs.  Several are copies of an original tab.  Recently one morning there was an error in the main (most recent) tab where several lines were dragged well outside of the drawing area.  This error was duplicated in each of the parent tabs, despite those tabs not having been opened in weeks or months.I fixed the error on the most recent tab, leaving the other tabs to be fixed later.  This morning on login I see massive errors on that fixed tab.  Rotations of shapes throwing some of the lines all over the place. I tried the WebGL thing, doesn’t make a difference.  Any thoughts? thx, Jim

243
Sylvia X
6 days ago
G
GeorgeHenry667
posted in Product Questions
Streamlining Responsive Design Flow in Lucidchart – Tips for Efficient Asset Management?

Hi Lucid community!I’m working on a responsive design project and using Lucidchart to map out wireframes and user flows for various screen sizes. While it’s helpful for visualizing the structure, I’m finding it a bit challenging to manage and align assets that need to be scaled or adjusted for different devices.I’d love to hear if anyone has tips for optimizing Lucidchart for responsive design, particularly when it comes to managing different asset versions, handling scaling, and organizing design components for mobile, tablet, and desktop views. Websites like sincere mechanic seem to do this well, and I’d appreciate any suggestions on improving workflows in Lucidchart for responsive design projects!

71
A
6 days ago
M
martinbuettner
asked in Product Questions
How to access the sticky note bank

 There's a new feature in Lucidspark: Card Stacks. Unfortunately it is well hidden. Does anyone know where this feature can be found?

182
M
6 days ago
K
KariOertelCDW
asked in Product Questions
Resize shapes to fit text automatically

It would be great if you had a setting for shapes to resize based on the text entered. Something you could turn off or on if you’d like. Or at the very least, a way to edit the text box within the shape like you can in Visio. 

748
A
7 days ago
B
Bigwozza
asked in Product Questions
ERD Fails to import with relationships showing

I am unable to find out how to import a Database into an ERD.  It says in this help "You can then drag the database tables from the shape menu onto the canvas. If you have properly set up the primary and foreign keys, when you drag related tables onto the canvas, Lucidchart draws relationship lines automatically." This it does NOT do.  I have the ERD set up and showing correctly in both MySQL Workbench, and in DBeaver and it shows the relationships correctly.  When I follow the instructions it does everything except add the relationship links.  The CSV file does include the relationships they are just not working in Lucid. <SNIP></SNIP>The entities are all correctly listed in the ERD Import pane Also is there an easy way to add all tables - adding one at a time for 199 tables is tedious and liable to errors as scrolling is terrible.

6406
C
7 days ago
S
SSlater
asked in Product Questions
Lucidchart and Lucidspark menu bar

In a Lucid training video, I see the menu bar shown below. I do not have this menu bar. Here is what I see on my Lucid:How can I resolve this?Thanks!

182
S
7 days ago
Clara101
Clara101
asked in Product Questions
Cambiar email y contraseña

¿Cómo cambio el correo electrónico y la contraseña de mi cuenta?

467
M
7 days ago
J
James Vanides
asked in Product Questions
Using multiple Google accounts to import Google Jamboards

My first attempt at importing Google Jamboards from my Google Account worked great! But now I need to import more jamboards from DIFFERENT google accounts - but I don’t see how to establish additional connections to Google (or turn off the first one in order to connect to a new google account).Does Lucid support simultaneous connections to multiple Google accounts?Help! I don’t want to lose my other jamboards…!

274
Kelsey Gaag
7 days ago
S
spcmueller
asked in Product Questions
Lucidchart reference

where can i find the lucidchart reference at

112
M
8 days ago
R
Rick
asked in Product Questions
Published URLs are prompting for login

When publishing a Lucid chart the URL is redirecting members of my team to login to Lucid to see the published document. However, these folks don’t and shouldn’t have Lucid accounts, they just need to view the document. The links work fine when using a private or incognito window. If it matters, we’re using Okta SSO for those of us with Lucid accounts. 

191
aparrish
Lucid Legend Level 1
8 days ago
dysrexn
dysrexn
posted in Product Questions
Disable Auto Hyperlink

Unsure if I've accidentally turned on a setting or if a recent update has caused this to behave differently but basically every time I type things such as "a.datetime" it instantly converts it into a hyperlink which links to "http://a.datetime". This isn't really that big of a deal and more of an annoyance since I can remove the hyperlinks individually but it'll be appreciated if anyone knows how to disable this feature. An added note which I might as well mention being that Lucidchart sometimes randomly adds a space when I'm typing. This one is more minor but I've noted that it still hasn't been fixed. Below will be the aforementioned hyperlink issue.

717
M
8 days ago
E
Lucid Legend Level 1
ebenChaffeeLucid Legend Level 1
asked in Product Questions
Component to navigate pages in LucidSpark

I am trying to build a hub diagram with additional pages that have deeper dives on topics. I would like the main diagram to use something like the quick tool to “go to” a page from a link on the diagram but can’t seem to find a solution for how to navigate between different pages within a LucidSpark.

251
Kelsey Gaag
8 days ago
J
jquigley
asked in Product Questions
Copying content between templates

Does anyone have a best way to update the layout of something without having to completely redo work? I tried a couple templates/layouts for a site map-style item I am trying to create and found an option in Lucid that seems like it would work best - an org chart template.I already have an existing document with valid content but it is using the org chart template I like.Now that I know what template/layout I am trying to use, is there a suggestion for doing a bulk export/import of the text within the shapes of the original version so I can use the new template?

121
Kelsey Gaag
8 days ago
Lucid Software Inc. Supplemental Community Terms

Get Started

Products

Solutions

Resources

Company

Privacy Legal Cookie privacy choices Cookie policy
©   2024  Lucid Software Inc.