Product Questions

Hello,I am a student and I want to create an educational account. I have some questions if you could clarify. If I have the educational account I can collaborate with various people on a document and also can add unlimited shapes or objects right ? Do people with whom I am going to share the document and collaborate also need to have educational account to have unlimited shapes or object? People with whom I am going to share the document and collaborate are also able to add unlimited shapes right ?​​​​​​​​​​​​​​​​​​​​​​​​​​​​

Hey,in case the title isn’t clear, the idea is that i have a specific flowchart on a page, i click on a process to view more details about it, and usually id create a new page with the details of that process.Instead, what i want to do is upon clicking on that process (shape), it leads me to the details of the process in the same page but its located far away.Hope that makes sense! 

When trying to export a diagram with an Umlaut (ä, ö, ü, etc. in my case capital ‘Ö’), in the chartname I always got the message ‘Due to the size of this document, it may take some time to generate your file. Please keep this document open until your download is complete’. After waiting some time in front of the open document, a message pops up ‘An error occurred. Failed to download’. Removing the Umlaut from the chartname fixes the issue.It took me about an hour to find the error, a more concise error message would be nice.

I am mapping out a business’ processes. I like the boxes in the BPMN template that have a text field in the box, and two lines to create additional text fields at the top and bottom of the box. I don’t want to use the template as it imports messy dummy flows, how do I find that same shape in the start from scratch blank chart?

Whenever I create a visual activity and then submit a response, I get the error “We couldn't save your changes. Check your connection or try troubleshooting the issue.” Advice elsewhere on the forum us to try an incognito window or changing network. Neither have helped me, I’m afraid. It keeps happening, on both new (blank) documents and existing ones that worked fine previously. My Javascript console report is below. Is there anything I can do to make this feature work?Thanks!Rob Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errorgravatar.com/avatar/689b16e5bfe8106c67454f8c70e0a8b0a2e7d6472b3fa118244ba13333a4e18c?jL=32&d=404:1  Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errordocuments.lucid.app/documents/f907db95-0a16-45df-b8e5-df52afad1eb5/attributes/embedded:1  Failed to load resource: the server responded with a status of 404 (Not Found)Understand this errorusers.lucid.app/account

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

I am creating Business Process maps and although started with the BPMN Process Flow Example template, I am only seeing a very limited number of symbols under Shapes. How do I grab the full set of these symbols ?

I often find that i will map out a process and then need to add something in further up - and so have to move everything down - which you cant do at once if the steps are across different swimlanes - and so this can sometimes take ages.am i missing a trick here please?

Can’t seem to find in the gallery these Lucid-made templates for my ppc process https://www.lucidchart.com/blog/how-to-simplify-your-ppc-processes-with-lucidchart

For the first half of my business process map, I have a set of tasks that either lane can perform. How do I make that clear in my LucidChart swimlane map? I thought about color coding or simply duplicating the tasks in both lanes. Duplicating makes it look quite complicated, i.e. many more steps when it actually isn’t.

I am relatively new to LucidSpark and Chart and have a question about converting a group of sticky notes that make up a process flow into an actual flowchart. I have tried to use the collaborative AI, but cannot get it to work. Is there anyway to do this currently?

Hello Lucid Community,I am working on creating process levels where the process maps will be broken down between Level 1 - 3. Level 1 would be a high-level process where it will just provide an overview of the workflow. Level 2 would dig deeper into the process steps that shows how inputs are getting converted to outputs. Level 3 will show the process at a transactional level. It is similar to Level 1 being the forest, level 2 being the trees, and level 3 being the roots. I am wondering if you could provide any recommendations on how to best use Lucid for such a project. Could you please provide any insights or resources on how Lucid can help with that? I have been using layering to attach different processes with action buttons to toggle between different transactions.Looking forward to your response,Thank you

I have a container object. I put another container object inside of it. I put other shapes inside these containers. Each container is magnetized.I click the parent container to select it. I do cmd-c to copy it. I move my mouse pointer to where I want to paste it, hit cmd-v. only the parent container is pasted. nothing inside is pasted. I searched the docs and the community forums, but found nothing on this.

Hello,When we try to use Lucidchart in Confluence, we encounter the following issue:It continues loading indefinitely.Sometimes, it eventually shows this error message:I have already uninstalled and reinstalled the plugin multiple times, cleared the browser cache, used Incognito mode, and tried different browsers (Chrome and Edge), but we still experience the same issue.Please advise.

I am writing about a second, paid account that I no longer have access to that email address used in the setup.  I would like to either reset the password or merge that account into my mattbrobeck@yahoo.com. thanks in advance.  the paid account is matt.brobeck@yahoo.com

Let’s talk Data Linking! You can create powerful, data-driven visualizations by importing data sets from Google Sheets, Excel spreadsheets, and CSV files. But what about the updates you make to your data set? No worries! You can use the Refresh or Replace Dataset feature. Both of these options can be found by clicking the Manage Data icon located in the top-right corner of the Data panel in Lucidchart.🔄 Refresh Dataset (Google Sheets only): By default, your spreadsheet will automatically sync to Lucidchart every 30 seconds. You can also pull updates manually by clicking Refresh Dataset. To adjust your refresh settings, you can select Manage Refresh to choose your desired refresh frequency. ⤴️ Replace Dataset (all data sets): Updates to an Excel spreadsheet or CSV will not automatically be synced to Lucidchart, but you can easily replace your data set with an updated one to keep your diagram up to date by clicking Replace Dataset.If you’re not on an Enterprise Plan, have no fear! You c

I have input four different activities for my team to use. Three of the four I did not need to edit. The fourth “Single slider activity” I have edited to fit my teams needs. However, I am unable to save changes, and appear to be stuck in the editing activity. What am I missing here?  

Hi there,I have created several Lucidchart documents in the past 3 months. Today I was unable to find any of those documents after I logged in. I have a license from my company, and the license is in good standing. What could have gone wrong?Thanks,Richard  

When I am logged into the UI, I don’t need to see marketing materials, e.g., box at the top talking about Lucid lately.  When I’m in the UI I’m there to work on documents and anything not related to them is a distraction.  Before I login, sure, but not after.  Maintenance window coming up, sure, but not the next conference.  I paid to get in, now I want to be left alone :)I checked notification settings but don’t see anything that relates to disabling these.  Is there a setting I can change?

I have a multi-page document that I am trying to view on mobile and can only see the first page. How can I access the other pages in this document? All related questions I could find on this in Learning Campus are for web or are several years old. Thank you! 

Hi   I've done a series of flowcharts that I need to share with a wider audience but when I Export > PDF the links only work if the user is a MAC user but if they are a PC user they don't work at all. How can I download as a PDF document so the links work regardless of MAC or PC?  

Allow multiple user to co manage a custom shape library. Feels like low hanging fruit with a large roi. Currently our teams have to create a co email user that everyone tries to login in order to manage or update a shared custom shape library. Not very user/flow friendly. If there were only some way to grant other users access to add to or update a custom shape in a shape library from their own login…..

In the role of Business Analist I need to validate BPMN 2.0 flow created by myself and received from others, on Method and Style (according validation rules in BPMN Method & Style from Bruce Silver).Exporting to other tools is an option, but in that case we shouldn't need Lucid for designing a BPMN… 

File access and approval controls are great and all, but I need to know who has what role in every bucket within the diagram repository.  Is there a way to output these rolls and settings?  Is there a way to visualize who has what role, in case approval roles shift or change?  The way these roles read, this is really close to a RACI chart, and could the output look something similar?