Product Questions

I’m trying to learn from this template about how to create an org chart with my own custom analytics. I’m having a hard time figuring out how to create my own custom table like the one shown here.    Is there an explainer page that shows how to create this dynamic table, and the calculations that go into it?

When displaying a smart table within a lucid chart, my team filtered on a “Required” field that has two values: Yes and No. When the filter says Contains “Yes”, nothing was filtered out. Two separate users attempted this filter with no success. 

Please return the Lucidchart menu bar. I realize it take a few extra clicks now to get to the export/print functions. However, if you’re a heavy Lucidchart user, this elimination of the menu bar adds a hassle hurdle to using your product.

Hey there, I sent out a LucidSpark to a large group of stakeholders, and had Show authors and Show author names toggled on for collaboration and am still getting sticky notes with no names associated.How do I figure out who wrote these stickies without manually writing all of my stakeholders and asking someone to claim them? How do I ensure no stickies get made without name association when I’ve already turned on all these settings and the LucidSpark is only available for people within our org?

I have created a tree structure using Org Chart from an Excel Import. Each ‘employee’ box has a data set of variables imported from an external excel sheet. One of those variables is called URL and on each employee it contains the full URL data for an external app I wish to link to for that employee. If I highlight an individual box the ‘Link to’ menu option lights up. If I click that I  can then manually copy the contents of that box’s URL variable into the ‘Link to’ dialog. Now that individual box is correctly linked to the external app! Success! BUT I want to do that for all the 500+ boxes… is there away to make this automatic?

Even when marker is toggled on, it does not appear on the timeline. This looks like a bug or am I doing something wrong? 

My team accesses a whiteboard from their phones many times in a day. For the past 2-3 days a published PDF (that has been operational for many months) is no longer readable via safari on iPhone.  Publishing a new link works for a few hours and then encounters the same issue. The browser tries to download the pdf but the progress bar spins infinitely. 

Did you recently come back to Lucidchart and find an incredibly frustrating and poorly documented “auto-arrange” feature clogging up your workflow  by auto-snapping objects in certain containers? The setting your are probably looking for is to remove the assisted layout.Close all the pop-up windows the Lucidchart wants to show you, in my case this panel was completely obstructed by a helpful hint popup on top and a document setting popup on the bottom Double-click on your swimlane and a panel should open up on the right (and close any other new popups that may have popped up) Under assisted layout, click disable.

Hi!When I use words with an accent, such as:Capacitación, cálculos, compensación, etc.When published in PDF or image, it is displayed:You can help me!

It’s been a while I haven’t been using Lucid… probably over six months.I’m working on a document now and I can see that they’ve made many changes … almost NONE that I like! But that is beyond the point.What I’m particularly concerned is the serious regressions that I’m seeing! Almost unusable. At least for sure extremely frustrating and infuriating.The simple text boxes are all broken! Can’t see your cursor, cursor highlight. Navigation is bogus. Sometimes you get stuck. I remember you could change the font, colors, in the same text box … tried that and it ALL changed! This is unacceptable!!

I have been attempting to add Lucid to a Canvas assignment like so: I selected a template for students to use that I created in lucidChart. I then get this error: Any suggestions are appreciated!Christina

Hi, main manu/bar (at the top, over de grid, horizontal) has just gone out!I have tryed to get it back, unsuccessufully.I cannot use undo option! Please urgent help!Thanks

Is it possible to filter directly in Lucidchart? We are able to create separate org charts on tabs when importing and selecting “Create separate org charts for each: ___” but it would be helpful to be able to filter in the entire organization org chart for specific fields, rather than looking across each tab. There is the Expand/Collapse setting to view levels, but that is not always the only filtering functionality needed when viewing the org chart. Appreciate any guidance on how to filter in Lucidchart. Thank you!

Hello, I am new to Lucidchart and I have a few questions.I have created an org chart using an org chart template and imported data from Excel.  I tried to use the Data Link function but I don’t seem to have the “Two-way sync” button.  Is this feature available in my version of Lucidchart?Is it possible to add a different shaped box so that I can include a formula to sum up the different shapes? Can you help with how to make bulk formatting changes to several boxes at once.  For example, if I want all the Role Titles to be bolded, how do I do this in bulk, rather than one by one. Is there a Conditional Formatting rule that can count the number of Direct Reports+Supervisor?  For example, if the Supervisor has 3 direct reports, I want count to be 4 (instead of 3) to show the total number of FTE.

Hi, I'm trying to import data using Excel through a Microsoft 365 and I’m not seeing the syncing option that’s available through Microsoft 365. When I try to import a dataset, I am given these options:  If I select Excel, then it just prompts me to upload a file and I’m not given these sync options that are shown in the help center article. How do I get Lucidchart to allow me to upload a Microsoft 365 spreadsheet so I can have syncing?

Hi, the Music on the Lucid Timer is not working for the other collaborators on the board. Only the person who starts the timer can hear the music.

This function has worked well for several years, but just this past week I noticed that the jpeg that shows up through the published single page jpeg html link has mis-formed data and extra characters in place of the text that is supposed to be present.

Is it possible to create a roadmap from the template that uses a different time interval than the options offered? I am trying to create a road map of yearly intervals - 2025, 2026, 20267.  Thanks for any insight.

newbie question - Ctrl+Z doesnt undo.I stretched a swimlane, it enlarged every swim lane. CtrlZ not working.History has saved only a snapshot from 15 minutes earlier. Is this normal? Any advice? 

PDF export unexpectedly results in widespread character encoding glitches in the PDF document.  glitchesThis is a new issue, never encountered before.Character glitches (odd characters) display at the end of a line (line break ?) mostly after bold text  Document is in English, no other languages. Gltiches (weird characters) not happening on special characters. Document uses standard fontsGltiches appear in Acrobat and Chrome / Firefox PDF viewers.    

Hi, I am listed as the owner of this Lucidchart document (see screenshot) yet when I try to change the location of the document from “shared with me” to a different folder, I receive an error message I don’t have permission to do so. What setting do I need to change in order to move this document?  

We are experiencing problems with all diagrams published via image link. All text containing accents is being distorted and generating strange characters.Below is a screenshot of how the diagram appears in the Lucid editing screen: And below is a screenshot of how the publication image is being generated:  All the diagrams we have with accented text are the same. We recreated the publication using another link and the problem persists.Documents exported as PDFs also have the same error.We await your feedback on the problem.Thank you, Otavio 

Hello I'm creating flowcharts in Lucidchart and there are two different sets of text formatting that I can't fix; one set appears hazy (upper box in image) and the other appears normal (normal box in image). I've tried playing with the text formatting options but can't get the hazy box to look normal - anyone have any insight into how to fix this?     Alternatively is there a way to just delete all special formatting for a text box so I can start at square one?     Thanks. 

Using the timeline component how can I use the Jira target start and target end dates to generate the Gantt Chart view in Lucid Spark. I cant see any option to set the date fields used by the timeline component. I am unsure how to proceed with getting this Gantt chart to respect our Jira target Start and End dates