Product Questions

After sizing multiple times trying to fit a printed page, all of my text has disappeared. How do I get it back?

Hi, After setting up a start stop continue exercise template, it’s impossible for participants to create and add their own postits to the board. How can I fix this?Maxim

When i add a line or text that crosses over the border of a page LUCID opens a new drawing space, effectively another page. Sometimes i do not see this new space (page) has been created until i have finish my Lucid drawing. When i delete the offending line or text the blank page remains and i can find no way to get back to the single page format of the drawings. Even when confirming (CNTRL A) no objects have strayed across the border , it still remains. 

In my ERD diagram, where the Entity Type object is used, I am using a custom font. Every time I import the new data to the data model diagram, the data type field in the Entity Type objects resets to Inter font. I need to manually change the font back to my custom font.

what is lucidchart app on google messages? what is the point? can I chat to it? because I tried and it didn’t respond with anything other than ask me if I wanted to search for a file. I don’t even have lucidchart files in firstplace.

So for the past 4 weeks, Lucid has been freezing for 15 seconds every 60 seconds on my Mac. Everytime Lucid backs up, the system freezes. These are all of the things that I’ve tried that have proven unsuccessful:Cleared cache (twice Disabled extensions Updated browser (Chrome) Updated OS Restarted computer Restarted router/internet connection Checked storage spaceThings I am not allowed to do because I’m using a company computerUser browser other than Chrome Use incognito windowI am not experiencing any freezing, crashing, lagging or general problems with other apps or programs. Video is running perfectly. I absolutely cannot figure out what the problem is. Any advice from the community. This is an absolute nightmare. 

Hi, new user and ran into a surprise problem I can’t fix.I was able to import my excel file and create an org chart. That went great!The issues is when I leave and come back the data is gone. I am not trying to link files. This is a static org chart I want to control when it is updated. I just want to save the chart I have made in Lucid so I don’t have to recreate it every time I want to see it. I am not trying to do anything complicated like dynamic linking to update automatically. I just want the chart to use the data I loaded.

I have attempted to follow:https://help.lucid.co/hc/en-us/articles/19135533659924-Troubleshooting-Storage I cannot seem to locate what is identified here ^^^   and the other persective from lucidchartsFor anyone who can take the time to respond, please walk my through where I need to go.I am using Chrome as a web browser. If there is anything else please let me know. Thank you 

I have Lucidchart shapes with Custom Data. When editing a field’s data I cannot insert a line break using the standard shortcut of Command+Enter. I can copy/paste a line break character in from outside the app.How can I insert a line break into shape Custom Data without copying and pasting on MacOS?

I’m getting the below error when trying to add a Lucidchart diagram to a Confluence page. It asks to login to link, then I do and I just get this: 

Hi,I was signed up with my work email address before and I decided to go with my personal email address and changed it. But I cannot reach my old projects which I was created with my work email address.How can i solve this problem?

Hi   I've done a series of flowcharts that I need to share with a wider audience but when I Export > PDF the links only work if the user is a MAC user but if they are a PC user they don't work at all. How can I download as a PDF document so the links work regardless of MAC or PC?  

I have a Marmaid code from ChatGPT for a flowchart. How do you transform that code to a diagram in Lucidchart?

Hello Lucid Support,I trust this email finds you well. I'm currently seeking to ascertain the page, space, and user associated with each Lucidchart diagram created in our Confluence Server instance.Despite attempting SQL queries within the database, I've encountered difficulty in pinpointing these details accurately. Therefore, I'm reaching out to inquire if there's an alternative method or resource available to determine this information reliably.Your guidance or assistance in this matter would be immensely helpful. If there are specific procedures or avenues I should explore further, please do not hesitate to inform me.Thank you for your attention to this request.Best regards,

The product matrix for the Team version of LucidChart indicates there’s a “One Time Import” of database information for the purposes of creating an ERD. This is differentiated from the Enterprise version where a refreshable link is available.When I click on the “Import Data” button in the Database menu on the toolbar, I get a dialog saying that I’m trying to use an Enterprise feature and I need to request an upgrade. How, then, do I do a “One Time Import”? I tried the tool that provides SQL to run, then uploaded the resulting CSV, but that didn’t appear to do anything but model four top-level structures, which is insufficient for our needs. Either I’m missing something in that feature, or the feature doesn’t work as advertised.Help?

We’re using the free trial to assess the tool for the business. After spending several hours creating a Organogram we’re unable to export the detail. How do we overcome this issue? Any ideas?  Thanks

After I update the chart with the replace option, if I spot an error in my update, I used to be able to select undo and the update would revert. However now when I press undo the page freezes, it becomes totally unresponsive. I have to refresh the system and run the update again. 

Hello!Me and my colleagues are trying to export document into one of the graphical formats (JPEG/PNG), but the action is failedWe tried different documents with the same results. Browser console shows 500 errors 

My license was recovered on 13th Oct, and about 3 days later, I get the license again.But when I login in the lucidchart, I find that I can’t see all my previous document in past 5 years.is there any way I can recover it?

Is there a way to change the color of an icon in Lucidchart? In this case I would like to use an icon (instead of a ship) that represents an IT stack but the only color available seems to be black. I would like to change the color to gray to fit with the theme of my chart and not draw undue visual attention to the icon.

Hello, when using auto layout with locked nodes, it completly messes up connections. Tried with only locked nodes and also with locked lines.  What is best way, where i can lock containers to position and than do auto layout which would arrange them better. 

I have found quite a number of different visio stencils online to import in an attempt to build out proper rack documentation.   Unfortunately, they don’t play nicely at all with the “Server Rack” Shape/object so if I mix and match between lucid chart stencils and visio ones, things do not line up at all….  Is there a way to add some type of value/variable to the imported stencils to allow it to inform LucidChart that’s it’s 1U in size, so that it fits correctly? 

I created a table in a Lucidchart document and linked a datasheet to it.  The data displayed as desired. However, when I update the data in the datasheet or create a new datasheet, the graphic is not updating.  What am I missing?

If I expand my list of folders in the left side panel, so that the list goes beyond the bottom of my window, I can’t scroll down. Verified with multiple people at my org.Is this a known problem?

Hi,I haven’t used LucidChart in a while, but when opening a previously saved ERD diagram, if a drag/move a previously created Entity (Key, Field, Type), the last column just collapses / hides.It’s very very very disappointing for me, given the fact that this is a pricy product, and all sort of bugs seem to pop-up…Browser: Chrome Version 138.0.7204.169 (Official Build) (arm64)OS: MacOS Sonoma 14.7.5I’ve also tried in Chrome (incognito) / Firefox, but with the same result.When I create a new Entity (Key, Field, Type), if  drag it, it retains the shape.The document has been created using Lucidchart.I’ve also attached a screenshot with the JavaScript console output.Thank you!