Product questions

 Hello, we’re facing permission issue after lucid chart migration from Confluence DC ( 7.19.6 ) to Confluence Cloud. On on-prem instance we’re using same lucid chart user as in cloud: On confluence server we have a lot lucid charts which are attached from private resources. They are displayed correctly:  On same page in cloud we’re facing restriction to see those diagrams: Most of our diagrams are created by external customers so as i said, diagrams are not part of our lucidchart team. We need to move all diagrams as a crucial part of our pages. To do that i’ve tried to run force conversion but got this for almost all pages: This is our second test migration, im pretty sure that in first one ( around 2m ago ) i was able to do force conversion for all diagrams. Im stuck on this, there is any option to move those diagrams without manual intervetion from each owner ( 465 diagrams so will be hard to please each owner to put diagrams in new place )? 

Hey Lucid users -- if you are experiencing issues with the ChatGPT Plugin there are a few things you can check: When working with the Lucid ChatGPT Plugin is that it is only available to premium GPT-4 users. Could you try generating a new diagram in a different browser as well as in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility.  If those steps don’t resolve the problem give us a heads up with the following information: A screenshot of the issue. A screenshot of what you see in the dropdown when you click "Used Lucid" after having generated your diagram. The URL that the "Edit the flowchart" link points to. A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Ja

Can you please add functionality to provide dual reporting options and dotted line reports? This is essential for the creation of organisation charts

Hello! I’m new to this app and I need help creating a very simple chart from a set of data. I have imported a google sheet document with data from my employees. The organizational chart works great.What I need to do is a simple “trombinoscope”, that is, a simple chart with names, faces and emails using the data I imported. I see that lucid offers a “trombinoscope” template (attached image), but I don’t understand how I can fill that template with the information I have imported.Is that possible using the “team” or individual suscription? Is it possible at all?Can someone help me with this? I’d be very grateful!  thank you,Juan

I’m really liking the Lucidspark Timeline.Love the agility of being able to drop cards in there and moving them around.Also being able to select date ranges, and adding milestone.And before putting in an Idea or feature request I want to make sure i’m not missing how to do certain things that I’m having trouble with.Is there no dynamic resizing of LucidSpark timelines? I can currently drag/resize horizontally….but not vertically or diagonally. Ideal is a dynamic scale resizing when you drag a corner diagonally.Also - are we not able to edit the size of the Fonts for either the Timeline Dates or entered Milestones?I know for Milestones I can change Font color and Bold/Unbold….I wish I could size the fonts.I really like including Timelines however end up fighting scaling/sizing issues due to the size of the rest of the shapes i have built out (which are resizable) but Timelines appear to be locked in size.

I’m looking to ‘secure’ a link for a selected group of people, is this possible? Things I’ve tried -Had a link expire after a specified time. Did this not work link was still accessible after it expired Users are still able to copy and share the ‘url’ of the board Gave users ‘edit only’ access Users are still able to copy and share the ‘url’ of the board

I am a newb but like the functionality of Smart Containers for auto formatting of some structured information I am capturing. The challenge I have is that I cannot change any of the formatting in terms of the size of each of the objects in the container. I.E. I would like 4 boxes arranged in two columns and rows (have that sorted) but want to make the entire container and contents scale larger (can't find a way to do that). There are some other idiosyncrasies but solving this would be huge for me. The main functionality I want is for the elements to automatically line up and the ability to click the add button to add new elements (variety of reasons I want the add button and not just hit enter to add a new line) If there is a way outside of smart containers to accomplish this I am all ears.

I am creating an organizational chart - a hierarchy of our staff.  When I select someone to move them to a new layer (I select them, right click, select add layer) it moves EVERYONE to the new layer, not just the person/persons I select.  What am I doing wrong? I also tried to create a new layer and then move the people after the fact and this also doesn't work... 

How is possible add a icon total employees ?

Is there a way to reuse elements from a diagram (specifically a class in UML) across multiple diagrams so that when one is updated it updates across all diagrams?

When I copy a frame from one Lucidchart to another one the frame's content doesn't appear on the second Lucid Chart

Hi a) can an ERD originating in Lucid generate the equivalent SQL to create tables indexes queries (ie: joins relationships) etc.? b) is there a way to connect to a DB via ODBC/JDBC to reverse-engineering a schema into a Lucid ERD Thanks

Every time I try to add a comment to an existing Lucidchart, i get a popup message “Login Required.  You’re now logged out (probably due to inactivity or logging out of another tab).  Log back in to save your changes.”Logging back in does not help.  This used to work fine. This behavior started last week.  As soon as I add a comment, i get the error.Happens in both Chrome & Edge & Firefox.  When testing, I made sure i was not logged in on either of the other browsers.  I also tried incognito.  Same problem.  If it matters,  I only have a free account. 

I am trying to put Jira cards on Timeline. I can't reduce Jira card's size or increase timeline's y axis to fit those in. Can someone help? 

For LucidChart is there a way to link the same CSV file across multiple pages?

I'm unsure how to make direct report bubbles? Also once deciding to use direct report bubbles is it easy to switch them on and off in my org chart?

I currently have a spreadsheet linked to a lucidchart document that has two pages both org charts just formatted different which are linked to the same google sheet. I have the issue that only one of the org charts updates automatically while the second requires a manual data refresh to update. I was hoping for some insight as to why this may be occuring and how to fix it so the second is also being automatically updated. Thanks!

I need templates for different machines from the grain Industry. How or where so i get them?

Is there a time limit for join codes in Lucidspark? We created a presentation yesterday and the codes we made no longer work.

What is the best template in Lucid for creating a product  roadmap?   The template should be basic enough and easy enough to alter without any tutorial.thanks

Are you experiencing an issue with your account or one of our products? We’ve built this repository of problems and solutions to save you time and hassle.  We recommend following these steps in this order for the fastest resolution and best support experience:Visit our help center to view comprehensive documentation on each feature and common troubleshooting steps Browse this post to view our comprehensive documentation on frequent issues and troubleshooting tips and tricks. Search Support > Product Questions area of the community to see if others have experienced this issue and a solution was provided. Lastly, please write a community post so our team can help you!   Common account questionsAccount settingsBillingDocument issues   Common feature questionsImages, shapes, and text:Sharing and collaborationOther common features:  Common integration questionsGoogleMicrosoftAI in LucidOther  Product updates or bugs Don’t see an article that addresses your problem? Next, review this comm

I can no longer select one line of text in a shape. (i.e. change some text to bold italic etc.)  I discovered the issue is in Chrome and switched to Safari.  Very frustrating issue since I was under a tight deadline. It worked a month ago--but not now.     

Our organisation recently started using LucidSpark.  We've created boards for workshop that are being held fully online/virtual.  Participants are invited (shared) to the board as Guests which does not require them to have a license or to log in.  The issue we have been encountering is that the workshop participants are not seeing each other cursors on the board nor is the content being added to the board by other participants appearing in real time.  Content just periodically appears on the page then there is a reasonable delay and more content/updates suddenly appear.  This makes it very difficult for the facilitator to see what the participants are doing in real time and gauge the level or participation/engagement.  If you refresh the web page the updated content appears.   We've looked at all the board settings to ensure that these are not causing the issues.  They seem fine e.g. "Show Cursor" seems to be enabled though grey out so not c

I somehow have lost the Scale Tool at the bottom left. The gear is no longer there and my diagram is now stuck in meters.  Changing the Units in the Document Settings also does nothing.  No matter what unit I pick in Document Settings the diagram stays in meters.  Is there something I should do to correct this to go back to feet/inches? 

I'm wondering if there's a way to externally store Lucidchart diagrams since I just realized I am coming to the end of my 1GB storage on my account. The Google Drive integration feature would be nice (does not work properly with my account) but if I'm not mistaken this will only allow syncing of already-stored Lucid docs to Google Drive rather than external storage. I'm also not about to pay 100-200$ more to upgrade my membership for a few more GBs of storage which doesn't seem even a little reasonable. I am doing my clerkship year of medical school and use Lucidchart daily to call up & review my pathophysiology diagrams while on the job while creating more as I learn. Please help