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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,583 Topics
  • 13,516 Replies
5583 Topics
Ana D
Ana D
asked in Product Questions
How do I write superscript and subscripts in Lucidchart text boxes?

How do I write superscript and subscripts in a box (as m2)?

4466
Phillip W
2 years ago
Jeffrey K
Jeffrey K
posted in Product Questions
Resize the diagram generated from Markup

I am using the UML Sequence Markup to generate the diagram. Recently I found that it is not able to resize the whole diagram anymore which is workable before.

1151
Leianne C
2 years ago
Shirley C
Shirley C
posted in Product Questions
How to star a document

Is there any way to star a document with the document open? The only way I can find to star a document is from the more option when the document is closed. I want to star the document before I close it because I then have to go find it in the folder just to add the star.  

253
Micah
2 years ago
Gabriel R101
Gabriel R101
asked in Product Questions
Bullet Points Levels in Lucidchart

When using bullet points how can one change the indent level? Like this… • Level One • Level One   – Level Two   – Level Two      • Level Three      • Level Three • Level One Again I'd expect the Tab (when at the start of the line) or Cmd+]  and Cmd+[ to do that.

21707
Phillip W
2 years ago
ian.nelson
ian.nelson
posted in Product Questions
Collapse Nodes and all attached Lines

Whem I collapse a node can I get all other attached lines to dissapear too.  e.g when a node has multiple children and some of those children have lines attached to other nodes the lines to other nodes should also dissapear otherwise they create a mess on my mind map.

181
Leianne C
2 years ago
Steve J
Steve J
posted in Product Questions
Control file name of org chart export to .csv

I have an org chart that we has undergone a number of evolutions by copying and then deleting the original.  We also export the data weekly in for automated reporting reasons.   Is there a way to control the name of the .csv file that is created?   It seems LucidChart is controlling that and it has evolved into a bazar file name (e.g. StaffingV004 r-_votbbOU02_b.csv).   I don't see a way to rename the dataset that is affiliated with our org chart and am seeking to know how to control it.    

92
Steve J
2 years ago
Angie Z
Angie Z
posted in Product Questions
How to embed a specific tab on a Guru card

How does a user embed a specific tab on a Guru card? I've read instructions for confluence and confluence could. I've tried using a "markdown box" with the lucidchart embed code that only displays the first tab. I've also tried "publishing" the specific tab and using the link as an "iframe" but it does not display properly. Error message says "lucid.app refused to connect".

162
Angie Z
2 years ago
James W101
James W101
asked in Product Questions
How to find a shape name in Lucidchart

I have opened a template. I click/select a shape that was used . How do I find what kind(name) it is called? Thanks.  

368
Phillip W
2 years ago
Paulius B
Paulius B
asked in Product Questions
Option for full-size expandable Lucidchart diagrams on Confluence

Hi there! We are using the Lucidchart diagram connector tool for Confluence. We receive however a lot of feedback from our base users that the current view is rather inconvenient as they present a quite limited view (even expanding it to the maximum via the settings) and that an expandable (/pop-up) full-size diagram view would be desirable.  Would you have any options/solutions along these lines? Unless you have any suggestions maybe you have some improvement plans for the diagram connector tool? Thank you very much in advance!Paulius

201
Flavia D
2 years ago
Hitesh P
Hitesh P
posted in Product Questions
Sequence Chart does not render correctly in Confluence

I have removed and re-added a few times with auto update on and with it off. When the page loads or even when I add the macro I can see the correct image load up for like 1-2seconds before all the arrows disappear and see to collapse into 1 spot and the top left. What shows up in Confluence:   The diagram in Lucid:

21
Leianne C
2 years ago
Jean H
Jean H
posted in Product Questions
Publishing expandable org charts

Hi I am using the product for org charts in  a university. the Faculty charts are large and to be readable need to be used by expanding different supervisor/departments as required. Is it possible to publish an org chart online and retain the expand feature or can this only be done within Lucidchart? Our main need is to be able to publish the org charts on our web site but they also need to be readable.   

273
Phillip W
2 years ago
Evio P
Evio P
posted in Product Questions
Password Protected Document Link Not Working

Hello I am currently experiencing a weird quirk where if I password protect a document and attempt to access it via an actioned link within another published document that after entering the password it asks the user to log in to Lucid Chart whereas if the page is access via direct link the user does not have to log in to lucid chart.  Essentially:  Access 1st Published (No Password) Document --> Click Action Link to Password Protected Document within 1st Published Document (Linked Using Document Choice as shown in screenshot below) --> Enter Password --> User Asked To Sign In (I.E. Does not work) Vs. Access 1st Published (No Password) Document --> Click Action Link to Password Protected Document within 1st Published Document (Linked Using Published Link as shown in screenshot below) --> Enter Password --> Able to Access Document (I.E. Does work) Is there a fix for this? 

91
Micah
2 years ago
grace.donaldson
grace.donaldson
posted in Product Questions
Dual reporting line

how do i create a dual reporting line in lucid charts?

41
Coumba D
2 years ago
Steve R101
Steve R101
posted in Product Questions
All of my documents have disappeared

I've just logged in and all of my documents have disappeared including customer documents. How do I get them back? How do I raise a support ticket?

65
Coumba D
2 years ago
Hal B
Hal B
posted in Product Questions
Stop Lines Overlapping Shapes

Hello Is there some setting to automatically prevent lines from crossing through an existing shape? I know I can manually move a line but its a little inconvenient to have to manually move them every time especially if I have a lot of shapes that need to be connected to different areas. I've included a picture showing the behavior I'd like to avoid. Thank you

141
Leianne C
2 years ago
Lisa L101
Lisa L101
posted in Product Questions
Download Revision

Hello Looking for ways to show external party (with no access to Lucidchart) revision history via PDF or download file. 1) Is there a way to download lucidchart that will show changes made?

101
Micah
2 years ago
Kosta K
Kosta K
asked in Product Questions
Can't edit Lucidchart doc because of premium features

So I was on Premium and got downgraded to Free... which is cool... but because I guess I used some 'Premium 'features I now can't edit my chart.. but I don't know what those premium features are lol. Any tips?

2421
Leianne C
2 years ago
Jingli H
Jingli H
posted in Product Questions
Manage Sharing not clickable once I renamed the folder

The manage link for sharing is not clickable for the renamed folder. I cannot verify who has access to the folder or not. It always show "No one is here yet" even after I shared it with some groups.

11
Phillip W
2 years ago
Mark V
Mark V
posted in Product Questions
Mark Vickers

Hi I have a flowchart with several process boxes - some have notes attached How can I share the process flow template to persons that don't have access to the software in a way that allows the notes to be seen...

01
Coumba D
2 years ago
Steve M105
Steve M105
posted in Product Questions
Org Chart loses gSheet link

When I set up an org chart linked to a gSheet after some days/weeks the link to the data breaks and I can't update. Essentially having to re-link and reformat the org chart. I have checked that the gSheet was not renamed or otherwise removed the org chart just loses the link.

21
Sylvia X
2 years ago
Tony D102
Tony D102
asked in Product Questions
Double-click Doesn't Create Text under Shape in Lucidchart

When I first started my diagram I could double-click on a shape to add text to it.  Something happened where now if I double-click on a shape it lets me edit the shape instead of adding text.  How do I get it back to the mode where it will let me add text?

172
Tony D102
2 years ago
Gretchen C
Gretchen C
posted in Product Questions
Changes made in Jira getting removed

We recently installed the Jira Lucidspark integration and used it for PI Planning.  Now I've had a couple of users notice that updates they made to issues through Jira are getting removed.  I'm wondering if perhaps the issue version that is on the Luicdspark board is overwriting the latest changes made thru Jira.  I know the change made it Jira should sync to the board but wondering if the opposite is happening.  Pure speculation but had not seen this issue before integrating.  Has anyone else seen something similar?

34
Gretchen C
2 years ago
Lindsay E
Lindsay E
asked in Product Questions
Student Lucidchart account

hi im a student at univeristy of portsmouth. I'm unable to complete my design because im using the free account. is it possible for me to switch to a student account

276
Coumba D
2 years ago
AGUERA J
AGUERA J
posted in Product Questions
Prix d'un abonnement annuel (ou mensuel) de base à Lucidchart

Quel est le prix TTC en euros d'un abonnement mensuel ou annuel à la formule de base de Lucidchart merci

11
Coumba D
2 years ago
AZ30
AZ30
posted in Product Questions
Where do I find spreadsheets to create a dashboard of a project's progress?

Is there a way to get a few spreadsheet samples such as the one used in this tutorial?   https://www.youtube.com/watch?v=7qFhoy8bLBc      Thank you!

101
Leianne C
2 years ago
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