Product questions

 How can I upload and apply a font in semibold? We have a special font for our company. A semibold font is mainly used for highlighting. I can upload and use the regular font, but where can I find the semi-bold font?

Where can I go for direct, quick examples/videos to use the platform quickly? The training videos are very frustrating. Need quick tips and examples that really mean something! And BYW, let users really give you feedback, verses the drop down options you give at the end of this survey. Feels like you don’t care at all what feedback we send you. If so, great...but tell us and don’t waste our time. You were recommended to me from a start up. I’m trying to learn your app, but I’d love some guidance. My goal is to set up a team to be able to present visually vs. verbally or written. Please get back to me asap. Thank you. You definitely need to change the restrictive dropdowns!

HiWhen building a process diagram in LucidChart, and I click one of the purple dots to add the next activity box, instead of just copying the same shape, it copies over the existing Notes as well. Can this be fixed?Thanks

I have a process diagram that uses about 10 colors as shape backgrounds, and some of those colors are hard to read (like #E10098 with white text or #009900 with black text).  There are a few hundred shapes on the diagram and the color usage isnt consecutive where I could selectable a block of shapes to edit at once.I want to make it more accessible/easier to read, is there a way to change a background color across the whole diagram?For example for every shape with a background color of #E10098, change the background color to #008573.   It would be really excellent if this could also be used to set a gradient also.. 

Why is it that some yellow sticky notes can be resized into rectangles and some are locked squares (including all new ones)?  I can’t figure out the difference but the horizontal resize handles simply don’t work on some of them, yet I have a couple of rectangular ones on my chart. 

Hello,The Lucid Chart Icon was available in our “Waffle” for google early last week but now it has disappeared. How can we put it back.Thank you,Matthew Nagle

I have recently noticed a change in all my Lucid diagrams, which makes them much less readable than before...I mostly use the BPMN shapes. In the BPMN "language" the circes have a specific meaning. They correspond to an "event" that happens during the process.Today, all the pictures and notes that I have attached to a shape are presented in a circle (it was not the case before) and can therefore be taken as an "event" in the process while they're not events at all. Here is an example of a note and a picture attached to a shape : Is it possible to have a rollback in order to keep the notes and images presented as they were before, which was much better and made my diagrams much more understandable ?Thanks in advance for your help.

Our gateway team has already add *.lucid.app to the whitelist,  but when I paste image I still got the error belowAccess to fetch at 'https://cdn-image-service.lucid.app/images/37e584d6-51be-4019-b767-738cfd795fd7/128' from origin 'https://lucid.app' has been blocked by CORS policy: No 'Access-Control-Allow-Origin' header is present on the requested resource. If an opaque response serves your needs, set the request's mode to 'no-cors' to fetch the resource with CORS disabled.May I know how to resolve it?

According to these questions, the Area Selection feature has been disabled: I consider this feature as core feature for Lucid Chart. In fact this was one of the features that convinced us to buy the licence for the product. It allows us to make live links to the charts and place those links in the documentation pages.We will strongly consider moving to another tool, if this feature is not added back.Is there any possibility that this feature will be turned back on? And when would that be?

How can one toggle off/on to hide the “Learn How to Edit This Template” panel ? 

When the scale is set at 1cm to 1m and the object dimensions are 1cm by 1cm, why does it show as 0.64m - surely it should be 1m… simples?! Why isn’t the scale working to scale?  

I have a very simple graph diagram that I’d like to export to SVG but Export is greyed out. From what I’ve read, I should be able to Export to everything except Visio.Is there something I need to do to enable Export? 

Hi there,I’ve been through Miro’s training lab for migration of Miro boards to Lucid Spark - With some success.However, our organisation has members who have a huge amount of Miro boards of varying sizes, and I’m hoping there is a way to migrate multiple Miro boards at once. I know this is unlikely, but it’s worth an ask! Has anyone discovered a way to mass migrate a large number of Miro boards to Lucid Spark?Is this something that Lucid can support? (Lucid’s support seems to be community driven rather than something you contact Lucid directly for)

Hi, for some reason the images are missing from my chart when I try to export them out from lucidchart. The images are linked to a google URL Link. 

I am using a lucidspark dashboard, containing a higher number of sticky notes (> 40). For simplification I would like to use tags which work very well for users having edit rights. I noticed now that users without edit rights do not see these tags. Could you help me investigate this further?

Hello.I’m trying to make a flowchart visual that is interactive. I would like to be the only owner and editor, but to have a couple other users able to add comments, click buttons that could progress the flow chart and for it to save the state of the flowchart. I want to use this as a “current state” of our project/process, that we can all view and stay informed on.Is it possible to accomplish this with LucidChart? What is the best way to go about this?Thank you,

When I review other teammate's LucidChart file I do not want to change it by mistake, so I hope  I can set the chart as readonly, how to do it ?

HI,Is there a way to change the colour of the background that is behind the canvas.The webpage the diagram is being embedded in has a white background, but depending on the zoom, when zooming out, the grey from behind the canvas appears and look messy.Also, is there a way to set the default zoom of a diagram when loading as embedded, or a way to set which page of a process flowcharts the diagram initially loads to as default With thanks Chris

OK so here is the next thing that is driving me crazy with Lucid, I’m trying to edit the title text in the swim lane on a Technology roadmap and can’t. Clicking on the shape doesn’t work, I have the chart open in Lucid chart editor and selecting properties for Grid Container displays a value field and Name field (see picture on the right) both of these appear to be locked and I can’t change the text from In Progress?! Also all the text attributes (bold, underline, colour, spacing etc..) do nothing to this shape.What am I missing here? 

Hello am I right that there is no default message flow in Lucidchart available? There is no default shape in the collection and it is not possible to configure a dashed line with a circle at the start and an arrow at the end. What’s the reason for that and how can I draw valid message flows in Lucidchart? Thank you!

How do I add special characters like the ones found in MS Word Wingdings font? And perhaps a chart (like in MS Word) showing the characters themselves?   

Quiero exportar a visio pero me dice que el archivo podria dañar mi equipo y aun asi le doy confirmar y no se exporta ¿A que se debe?

Hello,While trying to export a lucid chart with custom shapes we are finding that the shapes and text boxes shift slightly to the left or right.Tried to copy everything to a new sheet and went through troubleshooting steps but bug still persists.This looks fine in export preview but once exported has this bug. Have also tried to export in PNG and getting the same bug. Lucid View Lucid Chart CopyPDF Export PDF CopyKind Regards,Luis

I have spent quite a bit of time creating a flowchart using the chat GPT (paid) plugin. An edit flowchart link has been created, but when I click it I just see an empty “Unititled Diagram”.The URL contains an invitation ID and to me looks like it should work. I have tried another browser. Any ideas? Really don’t want to have to start again….Thanks 

is there a way to change the orientation of an org chart? I have a chart with multiple layers that’s extending very far horizontally, how can i get it to look similar to the one below (beneath each direct report)?