Peer Support

I used to be able to upload image. even last Friday. but since today I cannot attach image any more. keep getting error "Image upload filed. Please try again"

hallo looking for guidance on how to model an enterprise Architecture using Lucid

if I zoom to 20% I can select my whole flow.  But when i export it to either .pdf or .png everything is super tiny.  How do i get a legible export.

Within Lucid chart I have not found any convenient way to move rows within a table. For example:  If I have 20 rows and want to move row 5 to the bottom of the table.  Currently I'm creating the new row at the bottom and then cutting and pasting cell by cell to move the content.  Then removing row 5. I'm able to select all of the cells within row 5 and when I do CTRL-X to cut them that works.  But when I try to paste the content into row 20 all of data is concatenated together to only show up in the first column.    Is there any other way to do this?  If not I recommend an enhancement because I find this a common and very annoying issue.

I have a shared folder that I created and when I left the project I either moved permissions to another person or just removed my permissions by mistake.  My internal help desk team is working with your team to resolve this and it is not getting resolved.  Please let me know how I can work with your support team to resolve this issue

Hello I want to make a schematic diagram for a system I work with.  The schematic lines would be black and white originally and then once I hover over or click on it then it displays a color on the entirety of the path between those two points. If possible I was aiming to export it as a pdf so it can be used in different places.  Thank you. 

In Lucid Chart are you able to make certain layers viewable to only select people so that in the same document  information will only be viewable for those that need to view it? For example the people in the marketing department don't need to see certain information for all the computers in the building so what they have the ability to view would be on one layer. That information would only be available for people in the IT department and they would have the ability to view the whole document. If Lucid Chart does not have a feature like this what software does? Or what would be a work around?

Hi Do we have the Rest API for getting the list of the documents using Oauth2.0 authentication. For now we can use only use OAuth1.0 with this Endpoint: GET https://lucid.app/documents/docs Best ragrds  

What "estimate" means in the creation of a roadmap?  # of days # of people ???

Hi. I imported a spread sheet to generate an org chart. Why can I not manipulate the imported data (like names titles etc.)? Is Lucidchart a "view tool" or a "working tool?" Is there a way to "unlock" the imported data so it can be changed?  

This is driving my insane. I'm trying to pull a wall to the length I need it and it magically wont.  What the heck is going on here?  YouTube video to demonstrate exactly what is happening.  I can drag it out inch by inch perfectly until I almost reach the length I want and that poof stupidity ensues.  I mean this is supposed to be useful for floorplan right? Ideally I want this to scale at the sub-inch level but round inches will work too. Help? https://youtu.be/TAxqQ2WDVeg FYI none of the required Topics make sense so I just chose Lucid Suite.

Hi Is it possible to access UI and What Proxy could be used for that. For example I need to save file open file export file using my Extension API. Best regards.

The issue is the following: I've exported an entity-relationship diagram (ERD) from Lucidchart and imported it into Visio (plan1). The resulting diagram in Visio is not fully editable I can only rename fields; adding or deleting them is not possible. If there is another way to work around without manually recreating the ERD in Visio I would like to know. Thanks

I'm trying to export a diagram that contains Visio stencils.  When viewing the diagram in LucidChart you have to go to view>rendering>use webGL and uncheck it.  If you don't some stencils look cut off.  That's not a big deal but when you export it as anything - a PDF a JPG a PNG a VSDX - it still shows that same visual error in the final export as when you have webGL enabled.  Has anyone been able to get around this?    

Hi There  Is there a way to change the header colour of swimlanes in a multidimensional swimlane? I didn't build this one using vertical and horizontal swimlanes but instead used the pre-existing option of a multidimensional swimlane.    Thanks Jen 

Please come back to me it is so tiring that I can't work for multiple hours on my documents....

I have a custom template that I use for 99% of my diagrams.  When I need to create a new diagram I go to the folder I want the file saved in right click then say "New from Template" This opens up to the "All Templates" tab to the "Popular" section.   I never use any of these.   I then need to click on Lucidchart tab -> Personal -> Select my custom template. This is a clunky workflow to me so I am hoping there is a way to have it automatically go to my personal template folder.   Otherwise can I add my templates to this default "Popular" section and remove the other noise in there?    

I've created Smart Containers from data in a Google Sheet.I then added 2 containers manually But when I refresh my data set the containers I created are removed. Is there a way to keep the manually created containers AND have the data in the other containers refreshed?

I want to embed a chart in confluence. the chart has more pages and we'd like to show page no. 2. however - in confluence it shows automatically the first page. Can we override this default and set another page of the diagram as default?

Dear Lucid Specialists When I try to embed a lucid chart in my google page I see a lot of grey area around my chart. How can make sure that my page visitors do not need to scroll zoom etc and directly just see the chart? If I may be blunt: This grey area is completely useless isn't it? See Screenshot below. Thanks for your help Frank

Hi. My problem is I have downloaded the Lucidchart extension but I can not see it anywhere in my google docs to access it. I can see however that I have downloaded the extension. Which places in the goolge docs are Add ons displayed so you can use it. Also saw a post in the community here and the admin replied and said look at the right hand side toolbar that is where the extension is and should be displayed. However I have not toolbar like that :). Is it possible and necessary to talk with the support live for an issue like that or it can be solved more easily. Have been looking in the community and the FAQ but could not find my solution

Cordial saludo. El guardado automático de Lucidchart no esta funcional constantemente esta el mensaje en la parte superior de: "Intentando guardar..." ya descarte problemas de red y/o conexión y las demás recomendaciones sugeridas en los artículos de ayuda sin embargo persiste el inconveniente. ¿Esta relacionado a la cantidad de documentos que tiene el usuario quizás por sobrepasar la capacidad otorgada? ¿o puede ser un tema relacionado al tipo de cuenta?.

Hi -- In Figma I can set a text element and then re-use the same text multiple times in different mockups. If there's a change to the text altering the text string in one place means it's update in all the mockups. How can I do that in Lucid?

How could you charge yearly when I opted for monthly. I don't want to go with yearly plan.

I have four months of calendars and on top of each month it has forward/backward arrow to toggle to next month.  It automatically puts a white side triangle (looks like "play" button) on top right & left to click to next month/previous month.  Instructions say to shift control or shift windows to make the side triangle proceed to next month or go backwards.  This doesn't work.  I've fiddled with it and I can see you have to have whole calendar selected so that the hand icon is activated on the side triangle.  It still doesn't work.  I either want it to work or get rid of the side triangles but they won't delete.  Can you help?