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Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

5814 Topics
WGL LUCID
WGL LUCID
posted in Product Questions
Editing Direct reports & spacing in org charts

Hello i am wanting to edit a direct report in Lucid but cant do this. this doesnt show on the import template and its not editible in the app. I am also trying to space out the boxes but limited to the horizontal & vertical spacing bar which doesnt give me enough flexibility and wont go wide enough. This is so i can place some of the shapes into swimlanes and need to space accordingly

1
Leianne C
2 years ago
Micala R
Micala RLucidite
posted in Product Questions
Using the Lucid Visual Collaboration Suite to make documentation effortless for your team | Lucid Content Team

Although documentation often gets a bad rap effective documentation is essential to the success of an organization and remote-friendly software such as the Lucid Visual Collaboration Suite can help you make your documentation more effective. So how do you go about using the Lucid Visual Collaboration Suite for team documentation? Start with these three key ideas:  Make documentation visual  Visuals are more easily understood than text-only instructions. With more than 1000 templates to choose from between Lucidchart and Lucidspark you can easily visualize everything from OKR planning to process flows. Simply click on +New in your Lucid documents menu hover over the app you’d like to use and select “Create from Template.”  Document as you go You’ll increase efficiency significantly if you start thinking of documentation creation as part of your process rather than separate from a process. One way to do this is to export the ideas from your Lucidspark canvas into a Lucidc

0
Micala R
2 years ago
Grant
Grant
posted in Product Questions
Max number of issues that can be imported from Jira

Hi I'm trying to import issues from Jira into Lucid Spark but I'm limited to 100. Is there a way to increase the limit? Ideally I would like to import approx 300 to support PI planning. Thanks in advance Grant  

2
Micah
2 years ago
Obakeng M
Obakeng M
posted in Product Questions
Unlicensed user

Hi there -  I just unlicensed  a user from team and mistakingly didn't transfer her documents!  Is there any way to restore this users files and add them to my account? This is rather urgent!

1
Phillip W
2 years ago
Marty M
Marty M
posted in Product Questions
LucidScale Not Bringing in ECS Tags

I have updated an account multiple times with IAM credentials.  I get Tags on all of my resources except ECS - Clusters ECS Services ECS - Tasks.  What can be done to get ECS tags into LucidScale?

1
Richard U
2 years ago
lucid J
lucid J
posted in Product Questions
Selecting shape (drag) selects shapes on other pages?

Im coming from visio (however this is a fresh new lucidchart chart not an import). the chart is 6x pages and when i go to select all the shapes on a page lucid is selecting multiple shapes of the same kind on other pages.  (i have verified the shapes are not grouped ). Here is a screen recording of the issue: What im trying to do here is select all shapes on this page (page 6) and shrink them slightly to better fit on the page 6 page margins.  I am using multiple layers  if that is relevant. Am i doing something wrong?  many of these shapes are duplicates with only the text changed (so maybe im using the wrong process to duplicate them and the shapes are still linked somehow?  to dup a shape i select it then alt+drag) This would work on visio by the same process im trying here (but without selecting shapes on other pages) thanks  

3
Micah
2 years ago
Bright S
Bright S
posted in Product Questions
Cannot type in Thai correctly in IPAD Pro

Hi I would like you to fix this problem for  me . The problem is Lucid chart app cannot provide me the word what  I meant to type you can check this problem from this picture. The word what I meant to type in is “เลือกตั้ง”  but it shows me the incorrect one “เอกง”. Please figure out this problem as soon as possible Thank you (The language is Thai and this problem appeared in Ipad Pro)

1
Coumba D
2 years ago
Ana D
Ana D
asked in Product Questions
How do I write superscript and subscripts in Lucidchart text boxes?

How do I write superscript and subscripts in a box (as m2)?

6
Phillip W
2 years ago
Jeffrey K
Jeffrey K
posted in Product Questions
Resize the diagram generated from Markup

I am using the UML Sequence Markup to generate the diagram. Recently I found that it is not able to resize the whole diagram anymore which is workable before.

1
Leianne C
2 years ago
Shirley C
Shirley C
posted in Product Questions
How to star a document

Is there any way to star a document with the document open? The only way I can find to star a document is from the more option when the document is closed. I want to star the document before I close it because I then have to go find it in the folder just to add the star.  

3
Micah
2 years ago
Gabriel R101
Gabriel R101
asked in Product Questions
Bullet Points Levels in Lucidchart

When using bullet points how can one change the indent level? Like this… • Level One • Level One   – Level Two   – Level Two      • Level Three      • Level Three • Level One Again I'd expect the Tab (when at the start of the line) or Cmd+]  and Cmd+[ to do that.

7
Phillip W
2 years ago
ian.nelson
ian.nelson
posted in Product Questions
Collapse Nodes and all attached Lines

Whem I collapse a node can I get all other attached lines to dissapear too.  e.g when a node has multiple children and some of those children have lines attached to other nodes the lines to other nodes should also dissapear otherwise they create a mess on my mind map.

1
Leianne C
2 years ago
Steve J
Steve J
posted in Product Questions
Control file name of org chart export to .csv

I have an org chart that we has undergone a number of evolutions by copying and then deleting the original.  We also export the data weekly in for automated reporting reasons.   Is there a way to control the name of the .csv file that is created?   It seems LucidChart is controlling that and it has evolved into a bazar file name (e.g. StaffingV004 r-_votbbOU02_b.csv).   I don't see a way to rename the dataset that is affiliated with our org chart and am seeking to know how to control it.    

2
Steve J
2 years ago
Angie Z
Angie Z
posted in Product Questions
How to embed a specific tab on a Guru card

How does a user embed a specific tab on a Guru card? I've read instructions for confluence and confluence could. I've tried using a "markdown box" with the lucidchart embed code that only displays the first tab. I've also tried "publishing" the specific tab and using the link as an "iframe" but it does not display properly. Error message says "lucid.app refused to connect".

2
Angie Z
2 years ago
James W101
James W101
asked in Product Questions
How to find a shape name in Lucidchart

I have opened a template. I click/select a shape that was used . How do I find what kind(name) it is called? Thanks.  

8
Phillip W
2 years ago
Paulius B
Paulius B
asked in Product Questions
Option for full-size expandable Lucidchart diagrams on Confluence

Hi there! We are using the Lucidchart diagram connector tool for Confluence. We receive however a lot of feedback from our base users that the current view is rather inconvenient as they present a quite limited view (even expanding it to the maximum via the settings) and that an expandable (/pop-up) full-size diagram view would be desirable.  Would you have any options/solutions along these lines? Unless you have any suggestions maybe you have some improvement plans for the diagram connector tool? Thank you very much in advance!Paulius

1
Flavia D
2 years ago
Hitesh P
Hitesh P
posted in Product Questions
Sequence Chart does not render correctly in Confluence

I have removed and re-added a few times with auto update on and with it off. When the page loads or even when I add the macro I can see the correct image load up for like 1-2seconds before all the arrows disappear and see to collapse into 1 spot and the top left. What shows up in Confluence:   The diagram in Lucid:

1
Leianne C
2 years ago
Jean H
Jean H
posted in Product Questions
Publishing expandable org charts

Hi I am using the product for org charts in  a university. the Faculty charts are large and to be readable need to be used by expanding different supervisor/departments as required. Is it possible to publish an org chart online and retain the expand feature or can this only be done within Lucidchart? Our main need is to be able to publish the org charts on our web site but they also need to be readable.   

3
Phillip W
2 years ago
Evio P
Evio P
posted in Product Questions
Password Protected Document Link Not Working

Hello I am currently experiencing a weird quirk where if I password protect a document and attempt to access it via an actioned link within another published document that after entering the password it asks the user to log in to Lucid Chart whereas if the page is access via direct link the user does not have to log in to lucid chart.  Essentially:  Access 1st Published (No Password) Document --> Click Action Link to Password Protected Document within 1st Published Document (Linked Using Document Choice as shown in screenshot below) --> Enter Password --> User Asked To Sign In (I.E. Does not work) Vs. Access 1st Published (No Password) Document --> Click Action Link to Password Protected Document within 1st Published Document (Linked Using Published Link as shown in screenshot below) --> Enter Password --> Able to Access Document (I.E. Does work) Is there a fix for this? 

1
Micah
2 years ago
grace.donaldson
grace.donaldson
posted in Product Questions
Dual reporting line

how do i create a dual reporting line in lucid charts?

1
Coumba D
2 years ago
Steve R101
Steve R101
posted in Product Questions
All of my documents have disappeared

I've just logged in and all of my documents have disappeared including customer documents. How do I get them back? How do I raise a support ticket?

5
Coumba D
2 years ago
Hal B
Hal B
posted in Product Questions
Stop Lines Overlapping Shapes

Hello Is there some setting to automatically prevent lines from crossing through an existing shape? I know I can manually move a line but its a little inconvenient to have to manually move them every time especially if I have a lot of shapes that need to be connected to different areas. I've included a picture showing the behavior I'd like to avoid. Thank you

1
Leianne C
2 years ago
Lisa L101
Lisa L101
posted in Product Questions
Download Revision

Hello Looking for ways to show external party (with no access to Lucidchart) revision history via PDF or download file. 1) Is there a way to download lucidchart that will show changes made?

1
Micah
2 years ago
Kosta K
Kosta K
asked in Product Questions
Can't edit Lucidchart doc because of premium features

So I was on Premium and got downgraded to Free... which is cool... but because I guess I used some 'Premium 'features I now can't edit my chart.. but I don't know what those premium features are lol. Any tips?

1
Leianne C
2 years ago
Jingli H
Jingli H
posted in Product Questions
Manage Sharing not clickable once I renamed the folder

The manage link for sharing is not clickable for the renamed folder. I cannot verify who has access to the folder or not. It always show "No one is here yet" even after I shared it with some groups.

1
Phillip W
2 years ago
Lucid Software Inc. Supplemental Community Terms