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Peer Support

Encountering an issue or have questions about how to use a Lucidchart, Lucidspark, or Lucidscale? Search the Lucid Community or post a new question to get support.

6339 Topics
telecom s
telecom s
posted in Admin Questions
system model

system model

10
Phillip W
Vanessa C101
Vanessa C101Lucidite
posted in Product Questions
Grid Mode Not the Default

It would be great if the grid mode was not the default.  More often I want the grid off than I want the grid on.

80
Phillip W
lucas.citta
lucas.citta
posted in Product Questions
how to draw a quarter circle

Anybody giving a hint on how to draw a quarter of circle? Thanks!

230
Phillip W
Shannon B
Shannon B
asked in Product Questions
Automatically resize document header

In Lucidchart I'm looking for a way to add a document title and date as a type of header that will automatically resize as the page size changes. I don't want the header itself to get larger or smaller but rather the placement on the page to stay the same. I'm also looking for a footer in this styel too. Visio has this feature called a "background" and so far this is the main feature I'm missing from Lucidchart. Below is the template I'm creating. I currently have it set up as shapes with Document Title and Modified Date fields. I want the top colored part to keep the same proportions but cover the expanse of the page as it resizes. Also the logo at the bottom I want to do the something similar stay the same size but stay in the bottom left corner of the document.     

3593
Whittney C
Aamir A
Aamir A
posted in Product Questions
Team Folder

By Default all users on Enterprise Account are allowed to create Team Folders Should that be the case or only Admins should be allowed to create one?

50
Eric R
Celena B
Celena B
posted in Product Questions
Account management between Lucid Chart and Lucid Spark

Can Lucid Chart users log in to the free version of Lucid Spark and vice versa with the same credentials?

40
Whittney C
Sarah.Bollfrass
Sarah.Bollfrass
posted in Product Questions
Integration with Confluence

Is any Lucidspark board that gets posted to our Confluence page automatically visible to anyone with access to that Confluence page? Trying to establish whether this will allow us to improve visibility to our boards for all Confluence users regardless of their Lucidspark license status.

60
Flavia D
John B102
John B102
posted in Product Questions
Why am I unable to copy/paste text in a chart?

I have a brand new chart setup and working with.  I need to be able to copy text from one container into others.  No matter what I do however (ctrl-c/ctrl-v shift-ins/ctrl-ins etc) it acts like I'm doing nothing at all.  The clipboard doesn't get a copy of the text and (obviously) the destination container doesn't get the text.

730
Sylvia X
DJ W
DJ W
asked in Product Questions
Layering within a grouped object in Lucid

I am attempting to place a text field from a grouped object in a separate layer so it can visible and then not visible. In this example the grouped object is a server image with the server name above it in a text box and another text box below containing the server's IP address. We need to hide the IP but not the server image and name. This is a grouped object which has been saved in our saved shapes as the servers can be used in multiple documents. In my attempt it appears that the whole grouped object must be added to the layer. Thanks in advance for your assistance. DJ

165
Micah
Shanna H
Shanna HLucid support team
published in Product Questions
Lucidchart Cloud Insight transition to LucidscaleProduct update

Lucidchart Cloud Insights has been deprecated. We’ve moved to Lucidscale as our cloud visualization application. For information on the transition refer to this Cloud Insights to Lucidscale Transition FAQ article.  If you’re ready to get started check out our Lucidscale Help Center. For specific information for your cloud service provider check out one of the following articles: Import and Manage AWS Infrastructure Data Import and Manage GCP Infrastructure Data Import and Manage Azure Infrastructure Data

532
Micah
Benjamin W
Benjamin W
posted in Product Questions
How to round only two corners of a rectangular shape?

Hi there I wanted to create a rectangular shape of two rounded corners on top how should I do that? The current functionality rounds all 4 corners at once.

250
Sylvia X
Sufiyan S
Sufiyan S
posted in Product Questions
Is it possible to draw network diagram using routing protocol databse?

Is it possible to draw a network diagram using any routing protocol database? ISIS or OSPF? If load isis database to a CSV and can i get network diagram from the database?  

160
Sylvia X
David Ernesto Q
David Ernesto Q
posted in Product Questions
Smart containers items count

Hi there I have a smart container with some items. I wanna show the total items count outside the smart container specifically inside other element on the same page. I have to mention that on the same page there are 4 smart containers but only one is the important for counting. This is posible?

490
Addie
Lucid Legend Level 8
bertrand l
bertrand l
posted in Product Questions
monthly technical project report template

Im searching monthly project report templates

00
Micah
Harold M
Harold M
posted in Product Questions
Tag Export and View

Is there a way to: Export to PDF/PNG and have the tags also show on the exported document? Currently I am not seeing the tags in the exported document. Change the view of tags on the shape e.g. tags text to show inside the shape instead of just the colour.

470
Whittney C
JHawkins
JHawkins
asked in Product Questions
Copying text from multiple sticky notes in Lucidchart

I would like to select multiple sticky notes at once and copy all the text from then then paste it into a text document. Is that possible?

380
Phillip W
Astrid D101
Astrid D101
posted in Product Questions
Issues with the diagram grid proportions (Lucidchart)

I don't know what happend but the diagram grid proportions are different they're not the same they used to and also I can't align perfectly the elements it's bothering me. I use this tool because a can put in perfect place the elements and now I can't. I tried to adjust it but it didn't work. I like this tool because it meets my perfectionism necessities and it's pretty easy to use but now I came across with this unexpected issue and it's giving me a little of a hard time the change is so sudden that I can't cope with it.

530
Whittney C
Karoline S
Karoline S
posted in Product Questions
Creating a KPI driver tree

Hello everyone    I want to create a huge Driver Tree with all KPIs that are used in our company. I have already a G-Sheet with all of them in the right order with 450 rows. How can I insert this in Lucidchart? Do I need a specific format? I tried a couple of times but it was never the whole KPIs just a few and also not in the ritght order. Any help is really much appreciated! :) Greetings Karo

410
Whittney C
Ron B101
Ron B101
posted in Product Questions
Remove column from ERD Component

Is it possible to remove a column from an existing ERD component.   Imported Salesforce diagram brought in a 3 column ERD.   I don't want the TYPE column.

80
Whittney C
John T101
John T101
asked in Product Questions
Can't copy and paste in Lucid

Why can't I copy and paste

8960
Goran
Shannon B
Shannon B
posted in Product Questions
Master/Duplicate Pages

I'm wondering if there's a way to create a Master Page flowchart then have additional pages that focus on certain parts of the flowchart. For this specific purpose I'm creating a firmwide flowchart for a task; I'd like to then have flowcharts focusing on specific roles for that task; BUT then only have to update one spot when changes need to be made. Whether that's my using Master Pages or linking somehow it doesn't matter.

330
Leianne C
subscription-lucidchart
subscription-lucidchart
asked in Admin Questions
Can deleted users access shared documents in Lucid?

Hi there Unfortunately I couldn't find answer for my question in the Help Center and Community. We are onboarding the service Lucid by our workflow and need more transparency to understand if other users will be able to access the shared content after the data is transferred during user deletion? Thanks.

557
Coumba D
rajesh k
rajesh k
posted in Product Questions
LucidScale Ec2 to DB connectivity

In Lucid Scale views i would like to have a line (connectivity) between DB and Ec2 (if there is one) but i don't see the option. I mean i only see options (in lines tab) for  Content Delivery Load Balancing Networking ?

150
Emma B
Vanessa C101
Vanessa C101Lucidite
posted in Product Questions
Flow text between text boxes

It would be amazing if you could format text boxes so that the text can flow from one text box to another.  This is helpful when you are trying to layout text around pictures in a Lucidchart document.

10
Micah
Kevin R101
Kevin R101
posted in Product Questions
Shapes keep disappearing from shape menu!

Hello After using the shapes I would normally hide the sidebar by clicking the 'Shapes' icon and get on with my work. When I click on the icon again to grab a shape it is completely blank. The only workaround has been to close and reopen the document. Its super frustrating especially with the size of project I have so it takes time to open every time.   Feels like a bug - help!   Kevin

433
Micah
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