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Lucidchart documents display incorrectly in Chrome

  • 7 April 2018
  • 3 replies
  • 33 views

When I open a new blank document I get a grey screen. I add shapes but I cannot see anything other than grey.


When I then open the same document using Google Chrome on my PC (Win10) it works fine. I can see the shapes I added.


Using Google Chrome on iMac (macOS Sierra) I see nothing but grey.


 


 

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Best answer by Karsten B 9 April 2018, 19:13

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Hi Michael

Thanks for posting on the community! WebGL might be causing an issue with the graphics card on your computer. Can you try toggling WebGL off? This can be done by going to View > Use WebGL and un-selecting this option.

Hope this helps!

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yyes same issue and was resolved by changing webGL. yahoo thanks

Userlevel 1
Badge +1

@pvz thanks for continuing this thread, I’m glad toggling WebGL off fixed the issue! Please let us know if you have any other questions. 

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