Importing documents from old account

  • 3 July 2024
  • 1 reply


My organization recently started using Lucid’s SSO with Microsoft. The downside of this is that my email address via Microsoft SSO is different, but the old address redirects to the new address and I can no longer access my old account at all. Is there any way to get access to my old documents?


Userlevel 2
Badge +2

Hello @DAshby ! Thank you for reaching out in the Lucid Community. We are happy to help!

To take a closer look at this issue, we will need to create a support ticket to gather additional information. We will create a support ticket on your behalf and follow up with you soon. Stay tune to your email.


Thank you!