Product Questions

I want to set up a voting session for my collaborators. Can I also vote as a participant even though I’m the facilitator?

¿Se puede convertir el contenido de los diagramas a HTML? y tienen algún ejemplo que puedan mostrar?

The UML State/Activity Diagram components seem to have change and now you no longer get the "red dot" that allows you to draw lines.  This makes quickly drawing out an activity such a PITA.Impacted components:- Start- End- Branch/Merge- Final FlowI've been a paying lucid charts user for almost 10 years now and pretty disappointed to see how this software has suffered from the "Microsoft Word Syndrome" (where software for simple use cases continues to add more and more features at the sake of usability).

Hey there, gone through the “How to” documentation for configuring AI Prompt Flow in Lucid Charts 5 times now. No matter what I configure when Executing a prompt, I only get “Failed to get response from custom endpoint” Any insight or ideas of where this could be going wrong? Example Photo of config/Prompt below.  “AI Prompt Flow” integration on Lucid’s side is both “Connected for my Account” and “Connected for me”   Endpoint URL: https://api.openai.com/v1/chat/completions   Tried many model types (4 and 3.5 alike, found under the provided compatibility list for “chat completions”)   Generated and test multiple API keys, confirmed they were “used/called on” on Open AI’s side  

Trying to create a link in a process diagram to another part of the page that has more detail.  I can link to another page or another document, but how can you create a link to another part of the same page?

Hola, buen día; Estamos considerando migrar a este programa, el día de ayer estuve explorando la plataforma y lo que buscamos aparentemente lo hemos encontrado aquí. Solo me surgió una cuestión ¿A la hora de a hacer el organigrama los participantes se ligan a los diagramas? es decir, En el organigrama en el área de Ventas se tiene como participantes al Ejecutivo de Ventas, ese participante se puede ligar automáticamente o manualmente a los diagramas donde participe el Ejecutivo? ¿o no se cuenta con esa función?

If another user has shared a document with you, you will first need to accept their invitations to collaborate. You can do this by following the steps below:Accept through your email:Go to your email account and find an email from Lucidchart or Lucidspark. It should say something like: Subject: Lucidchart Context: You’re invited to the document “Document Name”...Once you find the email, open it and select the “Accept Invitation” button in the email. A new window will open containing the shared document to be viewed or edited. 

I have created a Folder under my Documents.I shared this Folder with my Team of 10 people. (Permission level: View & Edit)If I move a Lucidchart “LC” into this folder, will all 10 people of my Team have access to the Lucidchart LC?If yes, then what level of access would they have? - View only? Edit?

Hello,  We have a company lucid chart account, we store maps for each of our clients. We want our (external) clients to be able to access and edit their maps with a free account ideally. When we share it directly with them with edit access, they get a “You are out of shapes” prompt. Is this possible to accomplish? Do I need a specific plan?  

When I add shapes to a page LC boxes all the shapes with a single blue border. This creates a large blue box. Is this an option or standard. Can it be turned off? (What is it called?) Thanks.

Hi,I’ve created quite a complex flow chart that displays multiple business processes across multiple divisions/departments. I didn’t know about layers before i created this. It seems that i’m unable to create a layer, that includes process boxes, with all its connecting lines retained to another layer?  I’ve worked out i can hold option key (mac keyboard) to connect multiple layers. This is fine if i’m building layers as i go, but i didn’t so is there any way of doing this retrospectively.Any help would be appreciated.Cheers Ben

I used to have the Change Shape as an option and now it is greyed out. Why has this changed?

How to disable team space? We don't like this feature, it just gets in the way. It would be better just the folders. I can't manage the contents.

Is there a way to automatically calculate how many lines are connected to a box in the flow chart?And if so, can you calculate in & out? I’m trying to work out how many times an item in used.  

We use Lucidchart to create floor maps of our office.  When users view the maps, they cannot print to PDF.  It seems very likely this is a problem because the users are not licensed.  Does anyone have thoughts about how to allow users to print our floor maps?

Why can’t I edit an org chart as editor.Background:  I’ve used Lucid for a few years for org charts and was owner of our accounts/charts.  Was taken off as owner and added as an editor.  Another employee produced new org charts. I need to update by adding new people under a manager, move people from one manager to another manager, and more, however, I cannot make ANY edits on the org chart with the exception of deleting a box/role.  What gives?  What can an editor actually do?  I’ve never seen this before.  

Hi In visio i have the option to create an on-page reference where i can jump from shape 1 to shape 2 in a click so if i want to avoid too many lines i point to a circle A which by clicking it takes me to Circle B in other area of the diagram is there such option in lucidchart?

I got this question from a user. Any insights? Sounds like there won’t be a good answer for him, but I figured I’d ask. Not sure who “owns” lucid account and teams nowadays but is there any way to allow sharing documents (at least read only or comment) to people outside of the team? I lose ability to share my own documents as soon as they’re moved into the team directory which is very annoying because I have to then copy them back to my own directory and share from there thus leading to changes made in one version being lost in another.

I have an issue with URL’s in my XL not showing on my Org chart. All inks are valid and can be pasted directly into a browser. Please see links below.This link works in the chart: https://www.ceto.com/hubfs/vdegennaro.jpgAnd this link does not:https://www.ceto.com/hubfs/Headshots%202022/barry.jpg This link above and other’s with a similar URL do not render correctly on the chart.  

I am trying to create an organizational chart and need to list employees under the supervisor instead of laying them out horizontally.  Surely there is an easy way to change a setting and do this. 

Hi I just started using Lucidspark like forty minutes ago. I don’t know what I did, I must have clicked something, because the next thing I knew I was suddenly drawing on literally everything!!!! I’m so confused why this happened and how to turn this thing off!!!! Please help I’m crying and I don’t know what to do! 

Hi As you can see in the image above, the “Save” button is inactive. So even though I edited the Equation Editor, I could not reflect some changes. How can I save changes to the Equation Editor?Best regardsAlexina

Is there anyways to embed a LucidChart diagram into OneNote? I'm currently taking screenshots and pasting in but obviously those are not staying up to date. I'd love to embed a diagram into my OneNote so that any changes are always reflected. Anyway to do this at the moment? Thanks Luciano

Can I export a lucidshare file as a 1200dpi JPEG?

After installing the Lucidchart Google Workspace add on, the add on doesn’t show up in the Google Docs editor. I’ve tried uninstalling and reinstalling, refreshing, logging in and out again. What am I missing?