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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,703 Topics
  • 13,998 Replies
5703 Topics
Prem J
Prem J
posted in Product Questions
Not able to load TeraData Import in LucidChart

I am not able to load TeraData Database Import in LucidChart. It doesnot show any me an option for TeraData. Can i get equivalent Query to run on TeraData Database.

30
Phillip W
2 years ago
Paul B102
Paul B102
posted in Product Questions
Sharing documents in Slack

If I share a Lucid diagram in Slack do slack recipients need a Lucid license to view it?  I would imagine they'd need one to edit the diagram but what if I only want to "read only"?

140
Phillip W
2 years ago
Jenny A
Jenny A
asked in Product Questions
Lucidchart - Feature improvement - Shape Library - Searching shapes

I was looking for a "check mark" shape but did not find anything - I even tried with a few different search terms.  So then I went through all categories and after a while found at least 4 shapes that would match the criteria (one way or the other has a check mark in the shape although I just wanted a simple check mark).Later I wanted a "hand shake" icon but also then didn't find *anything* with 'hand shake' or even with 'hand' (this one was more like trying my luck but I understand why one would not be in the shape library - so I was creative when expressing "agreement"). It would be nice if the search function would be improved so that the shapes would have aliases and for example if I search for "check mark" the results would suggest all shapes that have a check mark in them. 

4083
Richard U
2 years ago
Alice B
Alice B
posted in Product Questions
How to just use Lucid Charts

Hi I've recently signed up for a work account with Lucid Charts but seem to have created draft boards in Lucid Spark inadvertently. How do you know the difference when choosing templates to work with? I only want to work in Charts as this is where I have my subscription but the crossover between the 2 isn't clear. How do I just work in Charts and not create boards in Spark? Thanks.

20
Phillip W
2 years ago
Renu S
Renu S
posted in Product Questions
Need to import existing sql db to create ER diagram

Need to import existing sql db to create ER diagram

130
Coumba D
2 years ago
Shrisha P
Shrisha P
posted in Product Questions
Publishing

Is it allowed to publish a chart using this software in a supposed research paper?

150
Leianne C
2 years ago
Tarun M
Tarun M
posted in Product Questions
Error while adding lucid chart in google doc

Once I have added lucid chart as an add on to Google docs I browsed my document and tried adding one of the page from my lucid chart diagram to my google doc but I got below error all the times. Error: "We were unable to insert your document. Please try again." Can someone please suggest solution on how to add a particular page/sheet from my lucid chart to google doc via the add on?

950
Eric R
2 years ago
Victor A
Victor A
posted in Product Questions
Feature Request: Smart Table should create smart snapping points for each row

Just what I wrote in the title.   When importing data as a smart table it would be great to be able to have lines snap to the center of any given "row" of the smart table shape. This would allow for linking between table rows/columns and other elements of the diagram with better precision even as the table changes shape and size.

100
Leianne C
2 years ago
Spencer F
Spencer F
posted in Product Questions
How can I force STRICT grid snapping

I am using the snap to grid functionality and I would like to force even stricter grid snapping.   For example when I first start a blank diagram snapping objects to the grid is excellent. However as the document grows new shapes are allowed to snap to not exact grid lines (for example they can snap to align with text or intershape lines). This leads my document to become a bit less organized and precise. Is there a mode to temporarily enable strict grid snapping as I am placing shapes?

590
Leianne C
2 years ago
Chris G101
Chris G101
asked in Product Questions
Some line text appears in pill in Lucidchart, but other text doesn't

A few days ago as I was working on a project I was able to get some text on a line to have a pill and other text on the line not have a pill: Can anyone help me figure out how I did that?  When I add the pill it does it to all text on the line not just the selected text. Thank you!

313
Micah
2 years ago
Roman G
Roman G
posted in Product Questions
Can I search for the shape in application on my Ipad?

Hi I am not able to find a search button to do a search in shapes on my Ipad. Is it actually possible? Like I have added AWS icons and it is too complicated to scroll through all of them every time.

30
Leianne C
2 years ago
Clifford
Clifford
asked in Product Questions
How to I Click on an External Link in Lucidchart?

Hi everyone. I was able to add links to my diagram but I'm not sure how to click them? How do I click buttons and links in my document?

611
Rachel S
2 years ago
Phillip W
Phillip WLucid support team
posted in Product Questions
Canvas Navigation Tips for Lucidspark and Lucidchart🔥

Navigating the canvas quickly in Lucid is a must. Designing custom flowcharts brainstorming with your team or creating an Org Chart all require you to be proficient in moving around smoothly. There are a few different ways to do this in Lucid depending on the type of device you are using. Luckily we are here to help you get started moving around the canvas like a boss 😎Spacebar Scroll 🔎By pressing and holding the spacebar you can zoom in and out of the canvas by using the scroll wheel on your mouse or scrolling on your trackpad. Fun fact: you can also use the “pinching” motion on your trackpad to zoom. But the spacebar doesn’t stop there–it can also be used to move around the diagram or board. Press and hold the spacebar then left-click and move your mouse to navigate your canvas in any direction you would like.Right-Click Dragging ➡️You can also move about your canvas by right-click dragging. You will see a hand grip the canvas and you will drag around where you would like to end up

730
Phillip W
2 years ago
鎌倉 章
鎌倉 章
posted in Product Questions
More space for an individual account

I am urged to upgrade to a team account if I want to use more space than 1GB which I seem to have already filled. I do need more space but I do not need a team account. How can an individual account have more space?

140
Leianne C
2 years ago
Yana K
Yana K
asked in Product Questions
Error with Google Docs Add-on for Lucidchart: "We were unable to insert your document. Please try again."

Hi! I have a problem while using Lucid. I am getting an error message   "We were unable to insert your document. Please try again" so I cant insert the chart into google Docs. I am using the Google Chrome browser and it's updated. Please assist. 

1731
Micah
2 years ago
Mehmet Y
Mehmet Y
posted in Product Questions
I want to add objects that only show in presentation steps is this possible?

I want to add objects that only show in presentation steps is this possible?

30
Micah
2 years ago
Bart K
Bart K
posted in Product Questions
Import SVG with editable text

Is it possible to import custom SVG's with editable text? I found a way by adding text within the SVG but I would like the same behaviour as when you add an internal SVG from the Lucid library see attachment below. Many thanks in advance!

300
Coumba D
2 years ago
Jesper G
Jesper G
posted in Product Questions
Bullet List indenting error

I have learned that the indentation of the first point in a bullet list jumps a little to the right if the second bullet takes up more than one line. It doesn't look pretty and it's not possible to fix it yourself. Is it a bug that can be fixed?

80
Phillip W
2 years ago
Vytautas M
Vytautas M
posted in Product Questions
Add Actions to a diagram - value from linked data?

Can I use to "Add Actions to a diagram >>>> link to web" the value from the linked google sheet  - not  the exact address?

80
Leianne C
2 years ago
Carl B101
Carl B101
posted in Product Questions
Swim Lanes

I want my swim lanes to be the same height and width.  Is this a feature and if so where is the menu to arrange this?  I tried using the magnet feature but that didn't provide a solution.  Thanks!

10
Micah
2 years ago
Maria101
Maria101
asked in Product Questions
Diagrama en blanco en Lucidchart

Mapa mental

143
Phillip W
2 years ago
Trevor U
Trevor U
posted in Product Questions
Bug when trying to load graphs

Everything on a flowchart is made up of very small dots and the refresh rate of the page is not workingIt's better explained with a GIF though it looks like everything is made up of ASCII art though not the same characters used as ASCII art.The environment I'm using is ubuntu 20.04 LTS and the web browser I'm using is google chromeSorry I couldn't find a place to report a bug so it's appearing here.

20
Leianne C
2 years ago
Chris R101
Chris R101
posted in Product Questions
Hotkey for disabling snapping for one object/text box?

Hello I would like to see if there is a way (hotkey or otherwise) to disable object snapping on one object/text box so I can drag it exactly where I need to go.  I searched on the forum and have seen other posts about turning off Snap to Objects Snap to Grid and Snap to Guides but I don't want to do that for the rest of my page; just one text box isn't quite lining up properly.  Even with those settings disabled I can't quite dial in the text box where I need it. Any suggestions?  If this isn't something you can do today please let me know where I can submit a feature/enhancement request. Thanks!

720
Leianne C
2 years ago
Nick
Nick
posted in Product Questions
Dynamic label with shape dimension

Hi there is a way to sue formulas or other hacks to create a label that display the lenght of another shape? I'm used to work with lucidchart to create core or less complex shapes and I need to display the width and height of some of the shapes created. Thanks

200
Nick
2 years ago
Stacey V
Stacey V
posted in Product Questions
Mobile devices

I have my diagram uploaded on our website.  When looking at the mobile version the diagram is not interactive and it says you have to download the lucidchart app.  Is this correct?  I do not want my customers to have to download the app to look at the diagram.  Why is this only on mobile devises and not desktop

70
Micah
2 years ago
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