Product questions

Good Afternoon All,I am hoping someone could help me understand how the free account limitations work. My plan and current documents:I currently have a Lucid Charts free account.The free account says it allows 3 documents, 60 shapes per document and 100 templates.I currently have 2 documents and 1 document converted to a template. The issue:When I converted my third document to a template and I attempt to make another document, a prompt appears telling me I’m over my 3 document limit.I would have assumed the document that was converted to a template would count as a template (1 of 100) and the 2 remaining documents would be 2 of 3 of my free document limit? Any help on this would be greatly appreciated! Cheers all,John

when visiting lucidchart.com on my iphone 13 pro (ios 17) using safari 2x big issues come up: 1- On the home page there is no login with email and password, they only show login with Google, login with slack, or log in with Microsoft.  (I had to do a Google search to find one of the lucid login pages that offers login with email). 2- (very big issue) - Once logged in, I have a paid individual account, so unfortunately I don't get access to the lucidchart app.  So when using the mobile web interface, once I open one of my charts, I keep getting redirected to the lucidchart app (which is a dead end of course, as after login to app it says app is only for teams + enterprise level accounts). 99% of the time im on my desktop using lucidchart - However there are times when I'm on the road and need to be able to download a PDF of one of my charts and those are the times I (try to) use the mobile web interface.

I’d like to create a custom timeline board in Lucidspark, with lanes. However, when adding a timeline element to a board, I can’t see how I can add lanes to it.There are templates with lanes, but I can’t find how I can add new lanes or even change the name of the lane on the left side. I have searched the documentation but couldn’t find any answer.Could someone please point me to the right direction?

We were trying to use the document revisions to navigate different versions of our Spark board. However the navigation was so slow that the browser was timing out the tab. Is there any way to fix or debug this situation?

I’m trying to export a VSDX or VSX file but I keep waiting indefinitely.I tried with multiple browser (Chrome, Firefox, Opera), tried with multiple LucidChart diagram.I have a message saying: I tried to copy the content to a new blank document but without success. Is anyone else having this issue and unable to export?

Hi! What’s the name of the symphony in the classical option music for the timer on Lucidspark? Thank you so much

Hi, I’m trying to create a dynamic table in lucidspark that will allow me to organize jira issues/cards by sprint and epic. When I input my JQL query I am able to see all of the issues returned, but when the cards are created in the table the Sprint value is blank for all issues that are in a completed sprint. Is it possible to have the sprint value pulled in from jira regardless if the sprint is completed or not?

Hello everyone, I am looking to see if Lucid chart has a jira integration option where it’s possible to have a 2-way live sync between a shape and a jira ticket, I can see that this is supported by Lucid Spark, but I am not sure if it’s supported by Lucid chart or not. any information is appreciated. Thank you 

I have imported dataset and received the Smart Containers, however, I want to use each containers separately for a diagram on the other page. I want to still keep the connection between the single container with the dataset and other containers too. Right now, I cannot even seperate or use a single container individually. How to use each containers as a shape for my diagram without losing connection with each other? So when I update my dataset I can refresh them all.

Is there a possibility to get multi-colored lines for people that design wiring diagrams with this software. I need to be able to do two color lines. It doesn't matter if its linear or in the dashed format. There are many instances where I need s black/blue, gray/green and what not. Thanks for any input.

Hello - we have an organization of around 500 employees. We want to be able to share the org chart with the company with a published link. However, when we look at the publish link, we are not able to expand and collapse different supervisors to see their departments. Is there a way to do this on a live link?  Thanks. 

ive have always had the same work flow,  i take a network switch map from visio,  import into lucid.as of recently the line numbers (text on the line connectors) are not showing up in lucid.  I know they used to as i have many maps with 100s of them. (same flow, UVexplorer → visio → lucid)  Same versions of both UVexplorer and visio. I have even tried now importing those exact same vsdx files (that were used in the past for lucid charts that do still have the line labels), and i still only get the connected lines, but no line labels.All of the shape data is there, but the lines are blank (just lines no labels). as i work around, i figured i could use this formula:{{=THIS."IF Name"}}(or the @.”IF Name”)  to label the lines,  and it works

I am coming close to the limit of my “unlimited documents” (yes, it is the documents, not the images that are taking up storage….). And ultimately I need more storage space.  I am an individual user, and honestly do not need 3 licenses, but I do need the space.  Cleaning up files is not an option….I need space. My question is this:  For the Team version of Lucid, it is 1GB per team member/license…. since I am an individual: Can I just be all three team members? If so, do I need to have a different email for each one? Or can I just have it all under a single email? I have tried emailing support, but no answer. I don’t want to be paying an outrageous fee if I don’t end up getting the space needed.Thanks!!!!

*** Can’t edit the typo in the question - Where not Were***There are many posts with replies from Lucid staff with links to articles that no longer exist, 404.What is the current articles on how to make your own shapes?https://help.lucid.co/hc/en-us/articles/207299896-Lucidchart-Basics-Work-with-Shapes-on-the-Canvashttps://help.lucid.co/hc/en-us/articles/207300256-Lucidchart-Basics-Access-Organize-and-Share-Shapes#collapseTwo

Currently there are only 3 statues in timeline Open, In Progress and Done. How can we add additional statuses to timeline?

I have requirement to add various objects on a LucidSpark diagram at various points on a meeting.  I’ve been searching for a while, but can’t find a way to do this.  I was wondering if you have a macro-language, or some other way of recording a script of events to replay at some triggered time?

When loading the following input to ERD import nothing happened. The export is coming from postgres - I followed the export schema from RDS. 

The screen for all of my charts started appearing black. I can still select new shapes and see the rest of the UI but the whiteboard is blank and black. 

Can You please suggest how we can track the baseline plan against the progress in lucid timeline?Example if the task is scheduled to be completed by January 31 and the task had to be extended until Feb 14 then how can this be indicated in Lucid. If the task is extended then extended part appears in a different colour. Is there any feature to track this?

Often, my documents, which I start in the upper left corner of the gray space, MOVE.  I will open the document and find all gray.  Then I have to hunt for my document.  Sometimes, the sliders are super hard to see.  So frustrating.  How can I fix this?

I have trying to make a family tree from a spread sheet. Lucidcharts’s sales page FAQ says that data can be imported with the use of “our family tree creator”.  How do I access said creator.  I can’t find information on it.  When I click the “Learn More” link it takes me to the Org Chart info page.  That’s not what I want.  I want Family Tree or Genealogy chart template information on how to load data from a spreadsheet. 

I’ve worked with Mural before at another company and they had a function where I could see who would drop images in the board. Is there a way in LUCIDSPARK to check who dropped an image or who edited text?

Hi, Can someone tell me how I go about submitting Ideas, Requests for Enhancement, etc.? Thanks, Kevin 

We have a board with different assignees on different cards. How do I find all the cards assigned to me? 

Hi All,  Does know of templates to model Mainframe Architecture?