Product Questions

Bonjour,La couleur d'arrières plan et les couleurs de remplissage de forme terminateur ne sont plus visible? 

Hi There! I am having some trouble when visualizing my document on the “working board” the color blocks are not coming through. However, when I export my document to PDF it looks good and the color blocks are there. Please, need some help. Thank you.Sandra

I believe I have found a bug that I can replicate in multiple templates or documents.If conditional formatting is used to apply a shape style (e.g., change the background fill color) based on the swimlane name that shape is located in, and the swimlane order in the diagram is later changed, the conditional formatting follows the order of the swimlanes and not the swimlane name. The conditional formatting feature is great, but this is a deal killer for the way we intended to use conditional formatting.I’ve created a template that has all our department and external business partner names as a swimlane. Then used conditional formatting to have each shape dropped within that swimlane match the swimlane header color. All great until swimlanes are re-ordered or unneeded ones are deleted. If this apparent bug could be resolved, the conditional formatting feature would be a major timesaver for our intended use. 

When I open a new blank document I get a grey screen. I add shapes but I cannot see anything other than grey. When I then open the same document using Google Chrome on my PC (Win10) it works fine. I can see the shapes I added. Using Google Chrome on iMac (macOS Sierra) I see nothing but grey.    

I'm working on a chart and I'd like to set font size to default to "auto" so I don't have to resize every piece of text I add automatically. I've tried using the "Set Default Style" option but that doesn't seem to be working. What can I do to avoid the tedium of manually setting each shape to "auto" font sizing. 

Hi,  I'm importing a few vector PDF files from Miro into Lucid (up to 95 kB each), and they automatically become Lucidspark files instead of Lucidchart. I have an individual subscription, so I have a limited amount of editable Lucidspark files available. How can I change the default type of imported files to Lucidchart instead of Lucidspark? 

I have a paid account but whenever I click on “Replace Dataset” button I’m prompted with this  upon “Activate...”    After the page refresh, I clicked on “Replace Dataset” and am prompted with the same popup again.

I want a bold, fairly fat line between flowchart nodes, like this.To get that i selected the line and then used the line width dropdown at the top of the canvas, and set it ti 9px, and it worked great. But now for subsequent nodes, when i do that, my selection in pixels is essentially ignored. Here i show that i have the line between two nodes selected. The difference is that “Yes” is superimposed on the line (which is good, that is what i want). Now when i go up to the line width dropdown, i change the line width. The dropdown reads, 9px, say. When i click back to the canvas...the line has not changed, it is still thin like it used to be. How do i get this line to be thick,

Hi, I love using Lucid for creating diagrams but even though I set navigation mode to mouse, right click and drag doesn’t work for me for some reason. I’m using Google Chrome. I tried Edge but the result is the same. You guys have any idea about what could be the reason for that? Thanks.

HiI need to create an org chart within Lucid Charts using a Hybrid Model Layout instead of the standard layout (i.e. the people who report into a manager go down instead of across) as we want a narrower org chart. See below.Visio can do this - but I do not see that design option in Lucid. Can someone point me in the right direction if it’s there?  

How does one rotate text within a shape? I've seen this asked before but as yet unable to find the response. Thanks.

How can I format a org chart box to show have diagonal lines as a background?

I have previously created a series of documents that I need to export as PNGs. When trying to export recently the ‘do not crop’ option, which previously allowed exporting an image with correct A4 dimensions, now adds a border around the image.How can I export my image without the border? The custom crop option is not sufficiently precise.

Trying to duplicate a shape using the following actions in Windows  or Chromebook:Move mouse to point to shape. Left click to select. While holding left mouse button, drag shape some distance, then press Alt key briefly to cause shape to be copied. Move mouse to desired location of duplicate shape. Release left mouse button.Problem: upon release of left mouse button, shape position will jump away from last displayed position.

O Painel Contextual para edição de fluxogramas não abre as Opções Avançadas, impossibilitando excluir ou adicionar raias, bem como realizar outras edições nas atividades mapeadas. Como fazer para corrigir isso? 

Is there any way to switch the logged in account that is being used? I have two accounts, one for work, one for personal use, and I can’t find anyway to not have lucid auto log me in to the work account, so I have to use a separate browser for each account.

Hi there When I'm creating a chart sometimes I use the sub-process box which has a dotted line on it.  When I print to PDF the dotted line dissapears.  This is using a Chromebook (pixelbook go).  The rest of the features render as they do on screen.

HELP I logged in today and all my documents were gone. I also don’t have access to my team’s templates anymore, where did they go???

HI guys, why is the iPad app now dysfunctional ?Thanks

 Dataset replacement is hanging on “Importing your data” step

I am running Confluence Data Center 7.19.21, and when I updated the Lucidchart plugin from version 1.27.0 to 1.27.1, the log4j-1.2.12.jar file showed up in Confluence’s plugin cache. This set off security alarms, since Log4j 1.x has been EOL since 2015: https://news.apache.org/foundation/entry/apache_logging_services_project_announcesWhy is Log4j version 1.2.12 found in Lucidchart 1.27.1, and can if it is deleted, will Lucidchart continue to work?

Im trying to count the number of times on a page that a certain string is there. All the shapes are not connected to each other, they are individual this is what i have tried so far but i don’t think its getting me any closer {{=count(FILTER(PAGE.DESCENDANTS, contains(@"Length", "50")))} I have a data field attached to the shapes with the name ‘Length’ from a google sheet.Im happy to either pull the string from there or from the actual displayed string

Hi first of all - big thank for so incredible product. According this video tutorial https://www.youtube.com/watch?v=eMxlqMgskHw it was possible to collapse and expand subtopic or child topic before. But I can't find this functional now. Is it still possible?   Alex

I would like to be able to copy a table, or a text document with lots of line breaks, and paste so that each cell, or each line of a long text becomes a post-it. CSV import is too time consuming, and I have all these loose files on my computer that I only needed for copying and pasting.Should be able to copy from:Google Doc Google Sheet Numbers (apple standard) Notes (apple standard) AirtableProbably also excel and word, but I personally don’t use either.

I cant see the color on boxes but i can see colors on lines. The other collaboraters can see color. I am unsure of what setting i have turned off.