Product Questions

I signed up with my school email. Currently, my account says EDU free, and I am limited to three documents on Lucidcharts. This page says EDU premium has unlimited document creation.  My question is, how can I get EDU premium applied to my account?

I am building out a recommendation for the use of Lucid, what is the best way to begin training for lucid? Using the product the same as Visio

Not an issue but a solution I stumbled upon. I've been trying to find help on panning the canvas. Couldn't find it in the Help or the Community. Happened to see a tip in LucidChart. Right-click the canvas to turn the cursor into a hand and drag to pan - no more finding and clicking the scroll bars! Please cover this feature in your support docs. Thanks!

Hi Folks - I've seen LucidChart used in the past to do space planning stuff and I'd like to try this.  I've seen the article online talking about how to select a floorplan template and adjust the scale et al but I'm still a bit stuck. Can anyone recommend a video and/or are there any training documents for using LucidChart to do space planning? As an example I need to build a 240' x 240' building and then place interior walls.  To be frank I'm not sure where to even start.   Thank you

Print and export options are not available for me (grey marked in list). Problem might be might be related to "offline" status. So how can I change to “online”; my internet connection is okay. If rootcause of not being able to print is not related to offline status, please suggest otherwise.

I am new to Lucid Charts. I am using floor plan. I dragged a room onto the canvas. I want to expand it to the right, but I cannot seem to select by clicking on it with my mouse. If I click in the center of the room nothing is selected. If I click on a wall, it only selects the wall. I assume I am misunderstanding something. Can you help? Thanks!

We use lucidchart as a frontend for an internal project roadmap tool. We are able to sync project tasks from a spreadsheet to custom lucidchart blocks but we still have to copy over dependencies manually. It would be very helpful to be able to sync lines between blocks. For example we have a "prerequisites" column in our spreadsheet. I would love to be able to assign the prerequisite to one of the connector handles on a task block and have lucidchart find another task corresponding to the prerequisite and draw a connection.

I have a spreadsheet which is driving a Smart Container document.  One of columns in the spreadsheet is a URL.   I would like to set an action on all of the objects in the Smart Container to go to the URL for that object. 1) Is it possible to base a link action on a data field at all? 2) is it possible to create a link action for all objects in a Smart Container document? This would be very powerful indeed if it were possible. Keith

I created a custom shape to display data for continual reporting. We have a progress bar so the status of the snap shot but it's being applied to each shape in the grouped shape. How can I get the rule to only apply to the parent shape of the group and not each individual shape within the group?

Hello I have some shapes linked to data and would like to be able to count how many of those shapes have any partiular piece of data. The shapes are linked to staff data so I would like to be able to have a formula to automatically count the number of staff with a particular skill set staff based in a particular location. etc etc Thanks  

Hi I have data linked custom shapes (grouped) and have used conditional formatting to apply different background colours based on the data linking. Is there a way to use a hotspot to toggle conditional formatting? As the shapes are grouped to allow custom icons to be activated/deactivated I am unable to use layers.

in the past we were able to import information into lucidcharts from google sheets using the org charts to document programming code for future reference with the recent changes to org charts our method no longer works. data linking doesn't seem to work for us either as we are now using custom shapes we need a way to take information from a spreadsheet (1) like the one pictured and using the custom shapes we've created (2) to document some coding for a very important project see example (3). the new Org charting doesn't work for what we are doing and the only way we've found so far is to copy text from the spreadsheet into the text fields of the related boxes i.e. Argument Name. this very time-consuming. and are wondering if there is an easier way. We've also tried data linking but that doesn't work well for us either (1)(2)(3)  

I've searched around to see if I could find something in your forums or documentation on this but couldn't find anything. What I'm hoping to do is to have data from one cell in a table on one of the pages in my document automatically copy to another cell in a table in a different page of the same document. I'm not sure if this is a feature already and I just can't find it or if this is something that would have to be added. To give an example this would be similar to the ability in Excel to write in a cell "=C4." Say I wrote that in cell A2. Then when I make a change to A2 C4 would show the same data. Is something like this possible within just Lucidchart without doing any Data Linking to some outside source?

I'm starting with the Gantt Chart with Progress Bar template and I've cloned the sample Google sheet and replaced the data with it. I see my changes to the existing rows/columns show up in Lucidchart when I click refresh. However the problem that is preventing me from doing anything useful is that I am unable to link additional cells/rows to data in the spreadsheet. I can copy a cell to an empty row but that seems to give me two cells in my diagram which are inextricably linked to the same cells on the Google sheet. I cannot figure out how to make the individual rows in the table each reference the corresponding row in the Google sheet. At this point it seems my diagram is irreparably broken in that multiple cells in it all reference the same row/cell in the Google sheet and I cannot find any way link more cells. I can find no way to add more rows to the Selected Shape Data panel which seems to control the table in the diagram. As is this data linking feature is completely unusable to

Can I have data like www.google.com that populates a shape and is clickable by viewers?

As a power user using the Data for my diagramsI want to select objects with the same DataSo that I can easily update them For example I have changed my mind and need to select all objects which have a Data field with a particular value (for example Field: owner Value: me). I cannot do that in any other way than manually selecting all the objects on the page and inspecting their Data and updating those that are relevant. This is extremely inefficient and tedious. I would hugely benefit from having an option to select all objects with the same Data. On a secondary note I would also benefit from having an option to replace/rename all Data fields/values with different field names and/or values. It seems that once any Data is set it's really difficult to change it on scale which makes Data less useful.

I’m trying to create a badge that shows the number of times the shape’s text occurs throughout the page. The shape text is coming from column A of a linked data set. This is what I’m trying to use: =COUNTIF(CHILDREN(PAGE)."A",THIS."A") But it just returns a 0.  If I type out the shape’s text long-hand like this I get the count I want: =COUNTIF(CHILDREN(PAGE)."A",THIS="Exact text of column A") How can I get it to count for me without typing long-hand values for every shape?

Here is what I would like to be able to do:On a page have a static array of shapes (rectangles) that would depict a feature set Import a spreadsheet with the feature set name in one column and another column indicating it’s present. Use conditional formatting to cause the feature name to appear as text within the shape IF the corresponding column indicates the feature is present.  If it’s not the corresponding shape should have no text in it.I have been able to get a page with boxes containing the text.  What I can’t see how to do is:Map existing boxes to the data set Only place the text from column one in a given shape based on the contents of column 2Is this possible or am I exceeding the feature set?

HiI'm using data linking with Google sheets. I'm trying to get multiple fields into a single shape but this isn't working. I add one cell to the shape and that works fine the data shows up in the shape. But then when I drag another cell onto it it just replaces the first one. According to your documentation I should get a prompt asking me if I want to replace the existing data field or keep both. But I never get that prompt the data just automatically replaces the other data. I'd like to have both data fields underneath each other. How can I do this?

Hi I made a copy of the Gantt Chart with Progress Bar and updated the linked Dataset to a new Dataset in my Google domain. Data flows fine. Some things change dynamically upon refresh like progress % in the task bar (dynamic shape). I am confused about the interaction below If I add a new row to the Google sheet (Blue) a new data row and a new task bar (dynamic shape) are created in Lucid. However the bar is set to start on a different date like slide over. Google Sheet Lucid Other related: If I change Duration value in the source data Google Sheet the task bars (dynamic shapes)  do not change length. I have reviewed the Data Linking and Timeline Help Center articles and still don’t really get the interaction that I have described. Overall I am interested in maintaining the Gantt by editing Google sheet over time. Any pointers? Thanks Mike

I've read the great article on how to create a dynamic dashboard but I'm still missing something (probably obvious). I've assembled a few dynamic and standard shapes together into this dashboard element and have tied it to a Google Sheets doc. When I change the values in the first data row everything looks great - sliders & meters reflect the values in the spreadsheet row conditional formatting changes colors. All good.  However when I save those grouped shapes as a Custom Shape that I want to reuse over and over on my dashboard things stop working for me. I drag the custom shape onto my canvas and it reflects the values from Row 2 (Row 1 is my header row in the spreadsheet). So I grab Row 3 from the Data Linking area in the upper-left drag it onto the custom shape and see all of the linked data updated successfully in the Group > Data section on the right. But all of the meters and sliders and custom formatting and text labels all stay the same and don't reflect the new data. W

I need to be able to do more advanced grouping and arranging of a Smart Container.  At the very least I'm trying to "Copy all" from the Smart Container shapes to make a new "not smart" normal diagram. Basically getting the value of the initial dataSource->shape creation but then just evolve it from there. Can I "unsmart" a smart container? Or Can I just simply import data to shapes (no linking after the initial import)?

HiIs there a way to add the same set of data fields to all shapes for multiple process diagrams that already exist?Thank you!

I have a series of groups of objects. Each group needs data from a different row in my data linking.  I have: - Selected a group of objects - Ctrl + G to make an object group - Double click on the object to enter object edit mode - Dragged my row into Selected Group Data Now I cannot figure out how to use the data in my individual objects within the group. If I click on a specific object withing the group it shows no data I cannot figure out how to refrence the data I added to the group.  I did find this post which seems to be asking a similar question but the given solution did not work for me. I only see the +T when I add data to the individual objects. How can I use Selected Group Data withing the individual objects of a group I have made?  

Using Data Linking in a chart ok. There are description fields I would like to include via a tooltip though my understanding is the best option since tooltips are not supported is to use Notes. Is there anyway I can use Data Linking with a Note? If not is there any solution to displaying linked data via a tooltip like interface?