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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,688 Topics
  • 13,928 Replies
5688 Topics
Clara101
Clara101
posted in Product Questions
¡He cambiado de trabajo y necesito ayuda con mi suscripción!

Dejé mi trabajo anterior pero olvidé cancelar mi suscripción a Lucid Software y me acabo de dar cuenta de que todavía me la están cobrando a mi tarjeta personal. Ya no tengo acceso a esa cuenta de correo electrónico así que ni siquiera puedo iniciar sesión o restablecer mi contraseña. ¡Ayuda!

130
Paloma C101
1 year ago
Scott P101
Scott P101
asked in Product Questions
Custom template shape styling in Lucidchart

I would like to create a template that is much like the "Business Process Flow Template" that is available for Lucidchart but customized for our company. I have tried creating the template from scratch as well as copying and modifying that template but am unable to get what I need. If you could clarify how I can specify the following formats in my template it would solve my problem: Default dimensions of a particular object type Default fill or line color for a particular object type Default amount of rounded-ness in a particular object or line type     Many thanks. 

4110
Adam Y
1 year ago
Daniel M101
Daniel M101
posted in Product Questions
Blue and grey circle on upper right corner of new shapes added

There is a blue and grey circle that gets added to call content that I create in a shared LucidChart document. What is this and how do I remove it? Thanks Dan

340
Phillip W
1 year ago
sunaina j
sunaina j
posted in Product Questions
LucidSpark-Jira Integration

How can I avoid having duplicate Jira cards in LucidSpark board? Is there a way to filter out the ones that are already available on the board?

70
Sylvia X
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
issue with linking slack

I have a workspace open and we are building it for my team there is a premade slack button but to edit it i dont see how: 

20
Sylvia X
1 year ago
mmerrill
mmerrillLucidite
posted in Product Questions
6 practical tips for more efficient collaboration

Effective collaboration is not merely about increased activity but increased impact—and the result of effective collaboration should not simply be increased morale trust and communication between teammates but also tangible increases to your business’ bottom line and ability to innovate. If your business is struggling to get rid of some of these causes of ineffective and inefficient collaboration here are some techniques you can use: 1: Regularly audit your team's collaborative process Conduct regular audits to evaluate your team’s collaborative efforts. You can do this formally as a part of a sprint or project retrospective or informally as often as you need to. Additionally reflect on collaboration methods as part of your audit. If you haven’t already consider whether your team could benefit from converting a board room chat or Zoom meeting to a collaborative working session in a visual collaboration platform. 2: Utilize pre-existing templates When you select useful templates for y

230
Suleiry M
1 year ago
Aisling E
Aisling E
asked in Product Questions
Lucidspark Cards - using both Dynamic Matrix and Timelines based off the same cards

Hi there I'm wondering whether it is possible to use a set of lucid cards and sort them into both a dynamic matrix and a timeline and keep the original lucid cards as the host cards i.e. feed the data from the same lucid cards? When I sort cards into a dynamic matrix and lasso select the cards within the matrix to create a timeline it seems I am duplicating the cards. Any changes made to the cards in the timeline does not update the same card in the dynamic matrix and vice versa. Is there a way of linking the cards so there are the host cards which you can link documents to etc add tags change status description which would update them in a dynamic matrix and the timeline?This would be a useful feature for project management tracking as it valuable to see the timeline in one viewpoint and have another viewpoint of the same projects/cards in a dynamic matrix filtering on tags assignees and status. It seems that you can't add external links to the the cards in the timeline hence why it w

441
Abigail M
1 year ago
Hannes Antonio R
Hannes Antonio R
posted in Product Questions
How do I add the Founder of the organization?

How do I add the Founder of the organization? Everyone is already on the chart but I must put the founder at the top. How do I do that?

20
Micah
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
Difference between Lucidspark and Lucidchart

what are the major differences and game changes between using Lucid Spark and Lucid Chart? I see you can pol and you can create gant charts but what else is the big game changer here I want to learn how to use these the way they are intended can anyone share use cases? 

230
Micah
1 year ago
William Y
William Y
posted in Product Questions
Visualize detailed Work Breakdown Structure to processmap

Looking to update enhance the current processmap. Is there a way to add a feature or template available for a complex process flow? Ex: I would like to add a + sign to expand sub processes.

580
Micah
1 year ago
Daniel M101
Daniel M101
posted in Product Questions
Is there a way to track edits by user in LucidSpark?

I will be conducting a series of workshops using LucidSpark. I would like to know who added certain content to the board after the the workshop is completed. For example if a user added a sticky note I'd like to know which logged in user added it. Is there a way to see this? Thanks! Dan

390
Addie
Lucid Legend Level 7
1 year ago
Rich F
Rich F
asked in Product Questions
Unable to Select Shapes in Lucidchart

For some reason I'm unable to select shapes to change them.  Double-clicking does nothing. The only way I've found to be able to select a shape and have it remain selected is by click-dragging my mouse of the shape. Here's a screen capture of the problem unfortunately you can't see my mouse but the flashes are me try to select the shape(s). This issue only started today and then only after I viewed the Revision History.

706
Michael M104
1 year ago
Drew G
Drew G
asked in Product Questions
Import a chart from Google Docs into Lucidchart

I started a chart in Google Docs and I want to import it (and finish it) in Lucid. I couldn't find how to do that on a cursory search.    TIA!

186
Ayanna B
1 year ago
Aleksander K
Aleksander K
posted in Product Questions
Double-click on a field reverts recent changes

Hi If I make a change in text in a shape or field (e.g. in an entity relationship shape) and then double click the same field or shape Lucidchart reverts the recent text change.  In 99 cases on 100 I'm clicking this shape/field because I want to make additional changes and not to revert the previous change.  Is there a way to turn this feature off? For double-click to simply mean select or anything else but revert?    

250
Emma D
1 year ago
Andrew B105
Andrew B105
posted in Product Questions
Importing & exporting csv files for org charts without Enterprise level plan

I realise that when working with the standard plan you can't link a csv file and have it update the chart: it creates a new chart on a new page where you have to reapply conditional formatting etc.  I have created some data fields on a page with my org chart which I've used to drive some dynamic shapes (pie and bar charts). If I export the chart as a csv none of that goes with it and I lose it on the import again. I can export the shape data instead which seems to capture everything but the csv file is a mess with no employee ID or supervisor ID columns to anchor it to (the data is in there but the column names are things like "text area 1" and what should be a column label "Emp ID" as the entry multiple times etc. Is it correct that for this to work properly I can only do it with an Enterprise plan?

220
Emma D
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
Opening a doc in lucid chart after its created in lucid spark

When i go to edit a lucid spark board in lucid chart it gets rid of the original lucid spark board is there a way not to do this? 

10
Sylvia X
1 year ago
Jenny R
Jenny R
posted in Product Questions
Snakey?

I've not invited anyone to look at my org chart but I can see a "guest collaborator" named "Snakey" on my charts pages. I went in and removed the share setting where anyone with the link can see the charts. Then their icon went away. I assume this kicked them off. I dont know who this was and my chart has sensitive information. How can I make sure no one else can see what I've created? I'd like to share the link with my boss and colleagues but not with some rando named "Snakey". 

90
Sylvia X
1 year ago
Addie
Lucid Legend Level 7
AddieLucid Legend Level 7
published in Product Questions
Improve accessibility by utilizing color and contrast: Make your documents inclusive!Lucid advice

We're all about creating documents that stand out captivate and communicate effectively. But have you ever thought about how your document's appearance affects those with disabilities? Introducing a simple yet impactful solution: color selection and using high contrast. Choosing the right colors and contrast isn't just about aesthetics; making the right styling selections can be a game change for accessibility. Here's why:   Enhancing Readability For individuals with visual impairments sensitivity to bright light dyslexia cognitive disabilities or aging eyes choosing the optimal colors can significantly improve the reading experience. The high contrast between text and background reduces eye strain and can also help users distinguish between different things on the canvas.   Minimizing Glare and Discomfort People with certain visual conditions like photophobia or migraines can find light colors uncomfortable or even painful to look at. Using darker colors mitigates

1040
Addie
Lucid Legend Level 7
1 year ago
Danielle A
Danielle A
posted in Product Questions
Freehand Drawing on LucidSpark

Hello  I am hoping someone can help troubleshoot some freehand drawing issues I am having with LucidSpark.  I started my project in LucidChart. The initial upload to my project was a diagram made in OmniGraffle by a coworker. I am now annotating that diagram in LucidChart. There are a few places where I need to incorporate arrows but the areas are so small that the pre-populated arrows in LucidChart do not work which is why I then opened this same project in LucidSpark since it features a freehand drawing tool. However whenever I use the freehand drawing tool on the project in LucidChart the freehand drawing item moves behind the diagram instead of sitting on top (or in front) of the diagram. I have tried using the "arrange" option i.e. bringing the drawing to the front and sending the diagram to the back but this does not work. The freehand drawn arrow still ends up behind the diagram. I have also tried searching to see if LucidSpark has an option to create layers for the di

2500
Suleiry M
1 year ago
Marcos G101
Marcos G101
posted in Product Questions
Impossibilidade de Baixar Arquivo

A ferramenta é ótima porém não permite fazer o download dos arquivos na versão gratuita. Ou seja é inútil.A ferramenta disponibiliza 3 arquivos na versão gratuita mas são completamente inúteis visto que não é possível usar os mesmos.Uma mensagem aparece dizendo que o arquivo está em download porém não finaliza nem que fique um dia inteiro carregando.É revoltante você experimentar a ferramenta trabalhar num arquivo simples e perder o trabalho por que o sistema não finaliza o download. A ferramenta pode ser ótima em tudo mas se você não pode usar o arquivo se torna um LIXO.

110
Leah W
1 year ago
Christine V
Christine V
posted in Product Questions
Org chart going flat after refresh

Hello  For a few weeks now our organisation charts have not been updating correctly when the data is refreshed (Org chart / data / manage data / refresh dataset). After refreshing some of our organisation charts become flat as if there were no hierarchy.  Our organisation charts are linked to Google Sheets where the structure has not changed since they were created several years ago. The data contains no loops and is entered correctly. What we tried :  Replace dataset : Doesn't work the Org chart goes flat (same than with a simple refresh) Creating a new Org chart from the very same source the Org chart is ok. Which confirm that the data are correct. But we need our original chart to work as it is embeded in a lot of other tools. It seems to be random (out of several org charts linked to the same Google sheet some still work others don't).  Do you have any idea what's causing this problem and how to fix it?  Thanks a lot!

70
Addie
Lucid Legend Level 7
1 year ago
Ameya U
Ameya U
posted in Product Questions
Human Resource

Want free trial of Organizational chart  

40
Addie
Lucid Legend Level 7
1 year ago
Carla S
Carla S
posted in Product Questions
No option to EXPORT

Since upgrading and becoming a paid customer i have had many issues exporting my charts. The option isn't available currently to select on the file menu for any of my charts. It is not a master page and i have cleared cache tried in 'incognito' mode but still nothing. Please help!!

160
Emma D
1 year ago
Marta L
Marta L
posted in Product Questions
Company structures

Hi I am looking for a quick way to diagram company structures. I was hoping that the organogram feature would work but it is limited in that only one reporting line is allowed. A company may have more than one shareholders/ beneficial owners. We were also hoping to create a data table where we could maintain beneficial owners and companies which we could then update and produce ownership organograms as and when required. Is this something that we could do on Lucid?  

80
Coumba D
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
How to add images to an image gallery

Does Lucid chart have an image gallery where we can add images then apply them to lets say an org chart for example: I am creating an org chart from an example of a template i found on lucid charts template but when i click on the image to choose a different one i cant figure out how to. 

70
Coumba D
1 year ago
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