Product questions

I am making.a flowchart and was about to connect my shapes, just to find out that the lines do not work? They are not visible, nothing shows up, can’t change colors. I’ve read that I should have nothing selected and give the pencil a color, but I do not have the pencil. I am using the free version but I believe I should have the edit line color option?If I select the line, I can see it but no color or anything for it to actually be visible

I have generated links to a few Lucidchart files that I want to add into a Microsoft Word and Excel document. When I control-click on the links I am presented with the following error message: 'Outdated Browser. Lucidchart no longer supports Microsoft Edge Legacy but it does support the new Chromium-based Microsoft Edge. Read below to learn how to update your browser' If I copy and paste the link into the search bar the file opens perfectly so I'm not sure why the error message is appearing only when I control-click? Any help on this issue would be much appreciated.    

I had an issue with editing one of the documents.Basically, here is the sequence of event. I was attempting to update the Lucid Diagram that was embedded in Confluence as a Macro. So i edited the confluence page following which i attempted to edit the diagram. . I was able to edit the diagram , make the changes and save it as well. However I noticed that when i copied the link that was on my browser and try to load it again, i was unable to access it. It said I do not have the required access.This looked weird for me, especially since i was able to edit and save the document.Has anyone encountered this issue ? if so is there a resolution to this?

Hi everyone,I'm creating a flowchart for account creation, and I have a few questions about structuring it since this is my very FIRST chart.My Situation:There is one main path for the account creation but with multiple variables for example the SMS provider, the proxy provider and so on and I want to see what these changes do to each account create process. I want to create a decision point for choosing the SMS provider for example Each main step in the process might have variables in addition to the SMS provider. After these variables are processed, they will lead back to the main flow, where the steps continue, leading to another variables maybe.My Question:How can I identify which variable leads to which outcome at the end without having to copy and paste the entire main process under each variable? Is that the only option, or is there a more efficient way to organize this? If I change the color of each path, this would be hard to identify no?Thank you for your help!

Is there a way to import a word document into lucid spark? I am not seeing that as an option.

Hi Team, I recently have got access to Lucid scale with an explorer license and all I could do is to just watch the screen and the resources other created.I literally have nothing to do. Is there anything that I can do productive with the explorer license.I agree there are lot of options with the higher license , but with this explorer license what else can I do on my own and add value? Please explain ThanksVasanth Shanmugam

In lucid.app, I have been added as a Collaborator to a folder. That folder has a series of subfolders. When I check information (the (i) symbol) on a subfolder, I see that “Collaborators” has no values associated with it. Does this mean the subfolders only have inherited permissions from its parents, or that no one has access to the folders?(I can duplicate files in the subfolders, but I cannot move them outside the folder. When I try, I get the error in the subject line.)Basically I’m unclear how I get full access to this folder, since I appear to, but don’t.P. 

I cannot do anything. I try to select an option but this window still is there and i can’t press anything else 

Hi, I’ve got a board with a bunch of ADO linked cards that has been working great but today when I’ve logged into Lucid to try and edit the cards the edit fields are all greyed out.  I can open the cards in ADO from Lucid and make the updates in ADO which do sync back but I can’t seem to make any edits in Lucid directly.  It was all working find last week.  I’ve tried disconnecting and reconnecting my Microsoft account but the problem persists.  Any idea’s what the problem might be? 

I was creating a spec for some functionality and started with a text box that I filled with descriptive texts. Next thing I wanted to create a multi level bullet list with requirements. When I wanted to typ 365 i did not get farther than 36, it was impossible to type anything else after 36. I tried it in new text boxes, shapes and always with the same result.

Hi, I need to export my current charts to visio but i get an empty document when I open Visio viewer. Please help. Thanks

When I opened a chart I have been working on and zoomed in gray boxes were covering different areas. When I zoomed out multiple copies of pieces of the chart were everywhere. How can I fix this? Attaching screen shots:

How come when I view my creation it is so tiny, especially the font in the text boxes? Even when I use 96 font I can’t see it unless I zoom way in. I have tried to enlarge everything but it still appears small and unreadable when presented.

I found that I can use a formula like =@'My URL' to populate a web link but trying a more complex formula does not seem to work. This allows my to provide a clickable link without showing the URL as text on the graphic. I want to use a formula like =CONCATENATE("https://google.com/?q="@Name) When I apply this into the web link text box it simply shows me the raw formula (@Name is not expanded) in my email editor when I click  the link. Any thoughts or suggestions?

I am new to Lucid and interested in creating a heatmap using zipcode data to show from where across the state of Virginia attendees came from to attend a conference. Able to please help?

I've been tackling this issue for more than three hours convinced that the problem lies within the imported data. To my surprise it turns out that the Lucid chart is unable to add links between shapes even though the link information is present in the CSV.  I manually built a chart with multiple lines and exported it as CSV however my attempts to import that same CSV and recreate the chart have been met with failure. In need of assistance as soon as possible. If anyone has encountered a similar issue or knows a workaround your guidance would be greatly appreciated! Thank you in advance!

I have lost access to Documents I had created in LucidCharts. I used LucidCharts for some time, then my license was revoked. Now that I got the license back, I am unable to see my previous Documents I had created. My understanding is even if license revoked, I should have read-only access to my earlier documents. But this doesnt seem to be the case.  

I have tried many times to create a smart lines, but I never get the “blue halo” so it never works.  I am just using simple flow chart shapes.  Can I make smart lines the default?  I don’t want dumb lines LOL.  Can a dumb line be converted to a smart line after it is created?

Hello I want to create an org Chart like above in Lucidchart. I can’t do the vertical information boxes or almost sub-org-charts for the group roles like the Board of Governrors or Preidency.How can I do this?Thanks,J-M

Hello,Where can I download the Lucidchart Desktop app. I want to deploy it to my laptops using Intune.Thanks,J-M

I’ve been preparing a flowchart in Lucidchart and all of my arrows were the smaller size (red). I don’t believe I changed any settings, but they are now all coming in at the larger size (blue).I don’t truly care what size the arrows are , but I want them to be consistent. 90% are already drawn in as the smaller size but all the new ones are coming in much larger. How can I fix this?  

Steps to reproduce:Create an event and attach a Lucidchart design and save. Reopen the event and attach another LucidChart design.Both the design files will appear at this stage before saving the eventSave the event.Reopen the event and notice that the only the latest attachment will be present but not the initial attachment. 

Hi, Im importing rows from a google sheet into lucid (ideally into a team space) so I can create a visual timeline for the work.If something is updated on google sheets will it be reflected on the lucid card automatially? And vice versa? Sometimes the cards populate with the information but not always, is there a way to ensure the consistency? When the cards import properly, and I add them to a timeline they are cleared of the information, can I please have some guidance?KR,Chloe  

Hi, For the past couple weeks my Lucidchart homepage is not updating to show the diagram names I’ve created. My work does get saved, as I can open them and see my diagram name and diagram populated. This makes it very difficult to navigate to the correct document.  I also notice that when I save my diagram, I will constantly get popups asking if I want to rename my document even though I have already set the document name and haven’t changed the name at all. Finally, it seems saving the sharing settings on my document do not work. I have tried sharing a document with someone or making my document have a shareable link. But it doesn’t persist the settings. Can someone please help? This is an enterprise account, if that matters.

We have a Chart that contains multiple tabs that define processes of a larger part. One particular tab is the combination of all those maps in one. We would love to export this "Map of Maps" to PDF but it's so large that it exceeds the max PDF size and results in a truncated PDF file. Besides piecing this down to a couple smaller maps are there any other workarounds?