Product questions

I am using the Org Chart Template. I have Tier 1 and Tier 2, and will be adding Tier 3. I am trying to add a Tier 1A (support staff) , they  support the Executive Leader, but have no supervising responsibilities. for Tier 2 or Tier 3, etc...

Hi! I just signed up for the first time. I was going through the 6-step “quick tips” onboarding in my first document, and step 5/6 involved a “Feature Find” feature:  That seems no longer to be in the interface (the brow with eyeglasses and the “Feature Find” text in the upper-right corner of the interface). Instead there’s only commenting, presentations, and video.  I’d love to use the feature find as I get to know the software! Might I suggest either updating the quick tour with up-to-date instructions as to how to access that menu, or removing that tip? -a

I am working in a multiple layers workflow and cannot find a way to keep the same space between shapes. Is there any tool we can use for that? Please help.

I want to paste a list of table rows from Excel into a set of Lucid shapes. When I paste, Lucid pastes the content as table by default. How to transform that table into a set of shapes?

Can you make a sample data flow diagram for job portal website 

If I open a Lucid chart that a different user has modified, as soon as I click to navigate the flow (not changing), Lucid auto saves and updates last modified data. I assume this occurs as I have the licence to edit the flow, however as I have not made any changes I feel that this is a bug.I can see this is discussed on an old post; Open a chart without changing modified date | Community (lucid.co) - however can this bug be fixed?

Hello, I work as a Tech Integration Specialist and I am supporting students and staff to use Lucid and Lucid within Canvas. We also support students with various needs. I was trying to use some of the built in accessibility tools in the iPad and Chromebooks and was unable to. For example, I cannot use speech select to have text from the chart read aloud to me. Is this function an option? Thanks,Crystal 

Hello -Can someone please help…The screen for all my charts started appearing with a solid black background.To answer your questions,Yes, I can still select new shapes and see the rest of the UI Yes, I tried opening my document in incognito mode and produced the same results (solid black background) No, I am not on a VPN connection Yes, I tried the typical IT steps: machine restart, browser restart, application logout + loginWhat I noticed was if I toggle off “Infinite Canvas” (Right Click > Document Settings > toggle off Infinite Canvas), then I get the expected grid/transparent background, however, with the “Infinite Canvas” toggled on, I get the solid black background… Here are screenshots of what I am experiencing...

How can I use crows foot notation in Lucidchart?

When trying to update the Priority of a jira issue using Lucid’s Dynamic Tables it fails with the error “Cannot convert that shape.”Other jira fields can be updated using dynamic tables. Both scenarios can be seen in the video below. screen recording Can you help?

I am wanting to share a document in ‘Chart to a number of individuals so that they can provide input.When I did a Google Gemini search, it suggested that I could create layers and name them for each user.  Then, I could share the document and control access to the layers so that if I named a layer “Ima User”, only ima.user@domain.org would be able to see and edit that layer only.Gemini’s instructions went on to make mention of an Inspector panel (in the View menu) that would let me see settings for each layer, however, I am baffled as to where that panel (or equivalent) might reside.My gut is telling me that Gemini might be operating off outdated information, so, any current guidance or assistance would be gratefully received at this end.

As per the current design, we have observed that any user is able to upload custom fonts in Lucid and collaborator are able to use that font. But we are facing issues due to this and we need to block users from uploading the custom fonts. This should be only allowed by Admins. People should be able to user fonts only allowed/uploaded by Admins.

I’m working on a document and it keeping showing as offline iven if im online.

Um, I’ve used this software quite a bit the past 4 years. I haven’t touched it much in the past several months. What happened? What is this new silly auto suggestion where when I want to simply connect one shape to another by selecting the little dots that pop up on the sides of a shape, NOW it’s automatically suggesting a shape in a new random wrong direction.So now rather than being super speedy with connecting shapes after the fact, I am now having to manually press CTRL every single time.What is this featured called and how do I turn it off?I’ve turned off snapping options. And if you turn off line connections….well then you can’t snap at all the way you USED to.Whyyyyy change things that worked and not make it easy to revert back? Might as well go back to PowerPoint or Slides.Photo example attached. 

Hi I have a rectangle with 2 vertical lines connected below it. When I place text over the rectangle the text gets connected to the lines. Is it possible to disable auto-connect?

FYI Lucid folks: Somehow over the past few days it seems that all rectangle objects from all palettes seem to be rounded rectangles. I do prefer rounded rects for many purposes but I also have a need for straight ahead simple pointy-corner rectangles. Just letting you know my my pointy little heart. 

Just thinking of using LucidSpark as a collaborative image mood-board but wanted to ask whether uploading hundreds of good quality images to a single infinite board would be OK? Would it be slow to load and move around? Would it be a massive memory eater?Thanks.

If the user has a Free license, then can that user “Share” the Diagrams to other user in the company who has Free or Enterprise license ?

This will be a deal-breaker if not solvableWe used to drop a picture in, and be able to connect lines from ANYWHERE across the outside of the image to other items. Now it seems we can only do TOP/BOTTOM/LEFT/RIGHT not “anywhere”. eg a rectangle picture with 12 lines coming off the bottom (for a schematic showing 12 separate port outputs)Please advise!!!!!  

If you are using the free version of Lucidchart can you collaborate with other users in real-time on a document? My students created accounts this week and I wanted them to work in pairs on a mind map but when they share it only one student has editing access. The other has comment only access even though both students have permission to edit in the sharing settings. (I requested an educational upgrade but I would like to know if it is possible for us to use Lucidchart for real-time collaboration before that takes effect.)

It seems my colleagues in mainland China sign up for free when I invite them to see a document. They see the form to sign up with their email address, they input the information as required (no warning about something incorrect/missing), but the button to sign doesn’t work.Or is there something they are doing wrong?Thanks.

The file menu is not visible/available on the documents I’m working on - I can not export. 

Hello!I’m trying to find the list of all domains/fqdn’s required for correct Lucid operation. We’re sitting behind the proxy and some of the users are experiencing issues with “offline mode”. Can someone share the list?Thanks!

In a shape data field that I’m using for text values, when I enter “0B1” as part of a sequence I’m constructing, the field converts it to “1”. This may be a unique scenario and I’m not going to spend time testing other hex values, but is anyone else aware of this? I’m also using an Edge browser and I don’t know if it might be doing this thinking it is “fixing” my input.

Hello I have created an internal org chart in Lucidchart using an internal google sheet for various fields.  Some of these fields are sensitive and I want to remove them from the org chart/underlying data set before sharing with the wider organization (some fields contain info on Compensation etc.)  How can I remove either specific fields or the underlying data set in general and be left with just the org chart?