Answer

LucidChart started lagging everytime it autosaves. Unusable now.

Forum|Forum|1 year ago
October 23, 2024
4 replies
61 views

+1

Stephan

Every time I make a change that triggers the autosave (which is all the time), Lucid becomes very laggy, mouse cursor is choppy and jumps around. Started doing that in the last week.

Using latest version of chrome.

Tried clearing cache and launching in incognito mode.

Tried disabling and re-enabling hardware acceleration.

Best answer by Michelle S

Hi @Stephan ,

Thanks for posting in the Lucid Community! There are a few specific things worth trying when experiencing slowness:

Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues?
Having many page tabs, large canvases on each tab, and a high number of shapes on each canvas all increase the time it takes to load and update when changes are made. If you are working on a very large document, you may consider breaking it into several smaller documents to improve performance.

If the issue persists, please send the following information:

A screenshot of any error messages or pop ups that appear.
Whether this occurs in all of your documents or just one document.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help and patience!

S

+1

Stephan
Author
Forum|Forum|1 year ago
October 23, 2024

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M

+8

Michelle S
Lucid support team
Answer
Forum|Forum|1 year ago
October 24, 2024

Hi @Stephan ,

Thanks for posting in the Lucid Community! There are a few specific things worth trying when experiencing slowness:

Would you mind connecting to a different network or disconnecting from your VPN (if applicable) to rule out any connection or security issues?
Having many page tabs, large canvases on each tab, and a high number of shapes on each canvas all increase the time it takes to load and update when changes are made. If you are working on a very large document, you may consider breaking it into several smaller documents to improve performance.

If the issue persists, please send the following information:

A screenshot of any error messages or pop ups that appear.
Whether this occurs in all of your documents or just one document.
A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you for your help and patience!