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October 30, 2024
Solved

Nothing is working?

  • October 30, 2024
  • 3 replies
  • 63 views

Can’t load flowcharts, progress bar never finishes and random blank pages load just navigating around, anyone else having the same problem?

Best answer by Kelsey Gaag

Hi @xtommyg,

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

Comments

xtommygAuthor
October 30, 2024

reloading the page eventually works - but something seems off, Chrome, fully updated browser

 

Shantel Gillette
Lucid product team
October 31, 2024

Good afternoon @xtommyg ,

 

Thank you for sharing this feedback. Are you still experiencing the issue?
 

Shantel Gillette
Kelsey Gaag
Lucidite
October 31, 2024

Hi @xtommyg,

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).