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Nothing is working?

  • October 30, 2024
  • 3 replies
  • 24 views

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Can’t load flowcharts, progress bar never finishes and random blank pages load just navigating around, anyone else having the same problem?

Best answer by Kelsey Gaag

Hi @xtommyg,

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).

Comments

Forum|alt.badge.img+1
  • Author
  • October 30, 2024

reloading the page eventually works - but something seems off, Chrome, fully updated browser

 


Shantel Gillette
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Good afternoon @xtommyg ,

 

Thank you for sharing this feedback. Are you still experiencing the issue?
 


Kelsey Gaag
Forum|alt.badge.img+16
  • Lucidite
  • Answer
  • October 31, 2024

Hi @xtommyg,

Could you try opening your document in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English).