Product questions

I have a chart with swim lanes, and I’ve moved those lanes to a specific location on the page, but every time I reload the page or someone else opens the chart the swim lanes randomly move to a different location.

I have created a Lucid Chart diagram - a decision tree - that starts with one “parent” task (a box). This is the only item on that layer. I then added a second layer that is displayed when you click on the parent box; this second layer shows two “child” tasks. If you then click one of the child tasks, the next layer is triggered to open and you can click one of those “grandchildren” to dig in further. The issue I have is that I want to be able to click the “child” and have all the grandchildren and great-grandchildren close as well. Right now, when I click the child the grandchildren close, but the great-grandchildren and beyond are out there hanging in space not connected to anything. Any ideas? I’m sure this is probably an easy fix, but I’m relatively new to the platform so appreciate any advise. I’ve put a screen shot here to show what happens when I click a child (dark grey box) after opening layers deeper down. That empty space in the middle is a layer that was turned off by cl

I can’t figure out how to add layers to my diagram

Hello community!I am struggling with the mindmap feature as it generated great looking lines in great template for Mindmap! However, it generated with “subtopic” names for the lines and for the love of god i cannot figure out how to change it or at least remove it? Can somebody help please? Screenshot below.Thank you for your time! 

Hi there, I recently started using Lucid Chart to create 3 documents. I then convinced my company to purchase me a full Individual licence and I upgraded my account. Now the 3 documents I created have disappeared and I really need them back. Can anyone help?Robbie

When I start Lucidspark on my Board65, it takes 45 seconds until I can actually use the app. Is there a way to reduce this startup time to around 5 seconds?

Recently I’m trying to add Lucidchart add-in in MS Powerpoint so that I can edit any diagram created in Lucidchart and added in my Powerpoint document, but it is showing like this  

Possible bug. When using the “UML Markup” feature for the “UML Sequence” shape set, if the markup text is longer than the screen height, any time you change the text the scroll position resets to the top. This makes it close to unusable for large diagrams. Expected behavior is that the scroll position does not change except when I scroll.Last time I used this feature (about a month ago) I did not see this behavior.Reproduced on both an old document and a new one, with different markup text. I was able to reproduce in an incognito browser, so I’m confident it’s not a poorly behaved extension.Video of the issue in action:Chrome 126.0.6478.127 on OSX 14.5 on an M1 chip.

When trying to edit employee fields in org chart, after double clicking a field the data field dissapears and the chart shows strange behaviour until page refresh.

My account is set up to auto sync but has never done this so I normally go into settings and click to manually sync any that are available. Today however when I click to sync nothing is happening.  Does anyone know what I can do to resolve this issue? thanks Tracy

Recently, I am not able to see the shaded colors on the LucidCharts shapes in a diagram.  Others viewing the same diagram can see them.  I have checked my settings and view options but nothing seems to work.  Any ideas on why that might be the case. Here is an example of what my screen looks like. The boxes should be blue and the writing is white so I see nothing when I view it. This is happening on any LucidChart I open or create.   

Can Lucidspark be accessed in China?

Are your users having difficulty connecting to Jira cards, but your account-wide configuration seems good to go?Here are a few things to check when individual users can’t connect Jira cards in their Lucidspark boards:In Account Settings > Apps & Integrations > Lucidspark, is Jira DC set as the default instance? If not, try setting Jira DC as the default instance.  If Jira DC is the default, try creating a new document via the +New button in your Lucid docs list. Are you able to connect to Jira DC in your new document? All documents are automatically configured for the Jira DC/Server/Cloud instance listed as 'default' at the time of document creation. If the previous test works and you need to connect an old document to Jira DC, try duplicating the document (File > Dupl

Is there a way to control the size of the tab for bulleted / numbered lists? The current tab space is much too big for my needs and is wasting space on my diagram. Please and thank you!

I have weekly activity logs for students. It includes the date, activity, duration, parent info. It’s a simple table in google. However, I would like to use Lucid for this assignment in Canvas. Does anyone recommend a certain template?

Hi, I am encountering an issue in LucidSpark I am hoping someone can advise on.One of my boards has a named version from ~2 mths prior to today. This board gets quite a lot of editing (~900 revisions since the named version). When I click the version history slider to show only named versions, the old named version does not show up. However, if i have not clicked the slider (and am looking at all of the available versions) I can click through and manually ‘load more’ to eventually get back to the named version. If, after this, i click the slider, the named version will then be displayed.Obviously this isn’t ideal as it sort of defeats the purpose of having a named version filter in the first place.Hoping someone can help identify what is going on here.Additionally - I did change the name of the board between the named version and now - not sure if this would have an effect or not...Thanks!Josh

Hi, I am encountering an issue in LucidSpark I am hoping someone can advise on.One of my boards has a named version from ~2 mths prior to today. This board gets quite a lot of editing (~900 revisions since the named version). When I click the version history slider to show only named versions, the old named version does not show up. However, if i have not clicked the slider (and am looking at all of the available versions) I can click through and manually ‘load more’ to eventually get back to the named version. If, after this, i click the slider, the named version will then be displayed.Obviously this isn’t ideal as it sort of defeats the purpose of having a named version filter in the first place.Hoping someone can help identify what is going on here.Additionally - I did change the name of the board between the named version and now - not sure if this would have an effect or not...Thanks!Josh

I have a free Edu account why am I being offered to post to Google Classroom if I can not?

Hi, I’m trying to create layers from a single page Lucidchart. I can create a new layer and copy to that layer but there is no option to Move to Layer. As a result everything is duplicated from Page 1 and there is no option to not show those objects. My right click options are different from the Lucid chart video, I only have the option to go More Options>Copy to Layer. The end result is I can’t toggle anything off as everything I create lives on Page 1 which is always showing. Hopefully you can help, thank you.

Does anyone know when building an org chart, is there away that I’m able to see or report the exact headcount number of certain colored boxed member in the chart? I see that someone asked very similar question 5 years ago, but I was wondering if there is new features for this matter.   

how to create the chart if one staff serves two teams or get 2 or above job roles pls?

When I use lucidchart, and I add a line label to it, it becomes visibly bolder than the line without a label.No other settings are changed, only the labels existance

While trying to use Lucidchart in MS Teams, I have mistakenly clicked on the sign-out link.Thereafter I am unable to see the charts embedded as Tabs within the Teams channels.How can I login again into Lucid from within Teams?The Web version is working fine. Thanks in Advance,Rachit  

The sync option for a dynamic table adds / removes Jira tickets based on the JQL, but does not update the attributes for the cards already imported, this means that changes made within Jira do not show on the roadmap immediately. They do eventually update (not sure on the time period), but it would be good to include a “Refresh all cards” option so that group sessions can work on the latest data within Lucid.

Hello! How do I create a shape that has drill-down capabilities so that more content can be revealed when desired?