Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens
Answer
cant create a new document
Best answer by Leianne C
Hi
If the issue persists, could you please share the following information so we can take a closer look?
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thank you in advance and please let us know if you have any questions!
+24- Lucid Legend Level 10
Hi
For troubleshooting purposes, could you please confirm whether you're attempting this using Microsoft Edge or Google Chrome?
The Lucid Webapp should open a new diagram in a separate tab regardless of the browser used.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+15Hi
If the issue persists, could you please share the following information so we can take a closer look?
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thank you in advance and please let us know if you have any questions!
Create an account in the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in to the community
A Lucid account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under age 18. You will be redirected to the Lucid app to log in.
Log in with Lucid
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
