Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens
Solved
cant create a new document
Best answer by Leianne C
Hi
If the issue persists, could you please share the following information so we can take a closer look?
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thank you in advance and please let us know if you have any questions!
+24- Lucid Legend Level 10
Hi
For troubleshooting purposes, could you please confirm whether you're attempting this using Microsoft Edge or Google Chrome?
The Lucid Webapp should open a new diagram in a separate tab regardless of the browser used.
Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
+15Hi
If the issue persists, could you please share the following information so we can take a closer look?
- A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).
Thank you in advance and please let us know if you have any questions!
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