Skip to main content
Solved

cant create a new document

  • October 15, 2024
  • 2 replies
  • 29 views

Forum|alt.badge.img

Every time i select create new it loads for a second and then nothing happens i have tried in incognito as well just to make sure and the same thing happens

Best answer by Leianne C

Hi @brandodd, thank you for posting in the community. Just adding on to what @Humas1985 shared, I would recommend trying the troubleshooting steps outlined in this help center article.

If the issue persists, could you please share the following information so we can take a closer look?

  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you in advance and please let us know if you have any questions! 

View original
Did this topic help you find an answer to your question?

Humas1985
Lucid Legend Level 8
Forum|alt.badge.img+20
  • Lucid Legend Level 8
  • October 16, 2024

Hi @brandodd 

For troubleshooting purposes, could you please confirm whether you're attempting this using Microsoft Edge or Google Chrome?

The Lucid Webapp should open a new diagram in a separate tab regardless of the browser used.

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards

 


Leianne C
Forum|alt.badge.img+15
  • Lucid support team
  • October 17, 2024

Hi @brandodd, thank you for posting in the community. Just adding on to what @Humas1985 shared, I would recommend trying the troubleshooting steps outlined in this help center article.

If the issue persists, could you please share the following information so we can take a closer look?

  • A screenshot of the associated Javascript Console output after reproducing the issue. You can open your Javascript Console by pressing Ctrl+Shift+J (if your computer is a Windows/Linux) OR Cmd+Opt+J (if your computer is a Mac).

Thank you in advance and please let us know if you have any questions! 


Reply