Hi @ctsang, 

Thanks for your post! Lucid admins on Enterprise accounts have the ability to set a default status or default classification that applies to all newly created documents. This seems to be your case– one of your Lucid admins has configured LIVE as a custom status value for your organization’s account and set it as the default one. This means that this status should be applied to any Lucidchart documents you and any other users on the account create. That’s also why you can’t see the “conventional” status native to Lucid documents or create new ones. 

If you’d like to have access to other statuses, I’d recommend reaching out to your Lucid admins to have them add them for you. And if you’d like to learn more about how to work with document attributes, such as statuses and classifications, please take a look at the following Help Center articles: 

• Manage document status and set classification
• Lucid admin panel: Documents and folders