Page Name field from Master no longer updating correctly in child pages

Hi @Michael Kurtz 

Sometimes, reapplying the master page to the child pages can resolve the issue, Right-click on the page tab of the child page, select Apply Master, and choose the master page again.

More help refer this help article - Create a master page in Lucidchart – Lucid

Hope this helps - Happy to help further!!
Thank you very much and have a great one!
Warm regards
 

Huma,

Thanks for the reply. I have tried as you suggest, and the results are the same. This is happening on all of our documents many of which were fine last week. It appears to me that a software modification has caused unexpected consequences.

Thanks for the update,

We also look forward to hearing from community associates, who may have alternative suggestions that could better address your requirements and take it to the dev team as well.

Good morning @Michael Kurtz,

Can you give me specific details about how the master page is no longer working as expected? I’d like to use that information to help identify the root cause, which will help to find the solution. 

We utilize a header in the Master Page that has the “Page Name” field so that every child page displays the page name within the header. That worked great until Monday (at least that is when the team noticed), now the Page Name field displays the name of the Master Page on all of the child pages and not the names of the child pages as it did previously. If needed I am happy to jump on a quick call and show you what we are doing. 

I’m seeing the same. I created a Master page to standardize the layout for all pages, so page title and certain features are all in the same place and font size. I added the “Page Name” field to that Master page (named “Standard Master Page”), but now all my pages display “Standard Master Page” in their title instead of their respective Page Names. I’m also having the same problem with the “Page Number” field. The “Page Count” field is, of course, working properly since that number is common to all pages. 

Good morning,

Thank you for bringing this up and providing additional details. We have filed a bug report, and I will follow up when I have more information about the resolution. 

Thank you Shantel, we are delivering final documents to our clients tomorrow that now have the wrong header information, and I don’t want to have to change hundreds of pages manually.

I was about to ask the same question.  This has started in my environment too.  All of our documents now do not display the tab name on the page.  
 

The “Landscape Master” field should have the name of the tab.  We noticed this last week.

Good afternoon,

I am popping in to provide an update. We have prioritized this bug, and we have plans to implement the fix this upcoming sprint.

I understand that you may not be able to wait for the fix to be implemented, and the current workaround in the meantime will be to manually insert the page name function (or copy and paste the shape containing it) on those pages rather than use the master page to apply it en masse. Our apologies for the inconvenience, we hope to have it fixed soon.