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Product Questions

Ask questions, get help, and share tips about Lucidchart, Lucidspark, and Lucidscale key features, such as data visualization, org charts, shapes and lines, conditional formatting, and much more.

  • 5,689 Topics
  • 13,931 Replies
5689 Topics
Scott C101
Lucid Legend Level 2
Scott C101Lucid Legend Level 2
posted in Product Questions
How do I create a "Service Account" in which I can re-assign some documents to?

I need to de-license some of our users and add other new users.  I've been told that I can assign the documents of those users I am de-licensing to a Service Account.  I have looked under my Admin settings but not seeing how to do that. Can someone share any insights on how to do this?

60
Karsten B
1 year ago
Leo C
Leo C
posted in Product Questions
Layers for existing diagrams

Phillip I did watch the video Is there a way you can walk me thru this ?

00
Suleiry M
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
How to reset a team member password as an admin

Not sure how to do this does the team mate change the password by requesting or do i as an admin ?

150
Addie
Lucid Legend Level 7
1 year ago
Alan C
Alan C
posted in Product Questions
How do I change the size of my shapes (sticky note) and make that the new default size

I am very frustrated. I love using sticky notes but I can't figure out how to change the default style of sticky notes so that each time I add one it becomes the new size. It stays at the same 1 inch x 1 inch size.  

2370
Addie
Lucid Legend Level 7
1 year ago
Jerry C101
Jerry C101
posted in Product Questions
I am unable to upgrade

I am unable to upgrade

90
Phillip W
1 year ago
Omlang, K
Omlang, K
posted in Product Questions
Quickbooks data flow diagrams

how is the quickbooks data flow diagram?  

200
Coumba D
1 year ago
Leah W
Leah WLucid support team
published in Product Questions
Merge Accounts 👥FAQ

Have you made multiple Lucid accounts and want to merge them together? We hope that this post will help you in that process.  Important Things to Note: 📝There can only be one Lucid account associated with an email address. If you have an additional account under the email address you want tied to your subscription that additional account will need to be deleted before you can use that email address on your desired account. Please Note: If you are merging a paid subscription and free account and wish to maintain your paid subscription we recommend deleting the free account. You can then update the email address on your paid account as needed. Before deleting any accounts you will want to share or transfer those documents to your desired account.There are two main ways of doing this:1) Sharing Documents: 🤝If you have any documents in your other account that you would like to keep share those documents with the desired account. For more information on how to share a document please revi

4300
Leah W
1 year ago
Thái Đ
Thái Đ
posted in Product Questions
Got error message "We were unable to load fonts. Contact Support"

Got error message "We were unable to load fonts. Contact Support" 

130
Whittney C
1 year ago
David P102
David P102
posted in Product Questions
Lucid keeps logging me out

Heya lucid keeps logging me out couple times a day. We have a o365 integration but everytime i open a board Im a guest even though i logged in that day. Very annoying especially when logging in kicks you out of the current board you are in.  

420
Coumba D
1 year ago
anusha v
anusha v
posted in Product Questions
CREATE INDEX [K] ON [Customer] ([orderID]);

CREATE INDEX [K] ON  [Customer] ([orderID]); what does this mean .in the key field when i gave k i received the above code.

00
Leianne C
1 year ago
Kate G
Kate G
asked in Product Questions
Lucidchart crashing on all browsers

For the past week Lucidchart has been consistently crashing on Chrome Firefox and Edge. I'll be working as normal for 15-20 minutes then everything will freeze then I get a browser warning about being low on memory and I need to reload Lucidchart. Then it happens more and more frequently every 5 minutes or so. This is unworkable and no other tool I'm using on any browser has these same issues nor did Lucidchart until about a week ago. I can't find any information about it or any troubleshooting. Has anyone else experienced anything similar? It's making it incredibly difficult to finish my wireframes.

2607
Leianne C
1 year ago
Leah W
Leah WLucid support team
published in Product Questions
Editing Your Images In Lucid

The great thing about Lucid is that there are a number of ways to edit your photos. Image size color adjustments and Crop Once your image is uploaded to the document you have various options for adjusting it. To resize the image click on it and use the corner and side boxes to modify its size. For changing the image's color properties including contrast saturation and brightness select the image and then the Fill Color tool (Paint bucket). Next select and use the Effects option to make the desired adjustments. You can  also use the Fill Color tool to crop the image and control its appearance through "Image scale." Alternatively a quick way to crop is by double-clicking the image Put Images into Different shapes Would you like to crop your image or display it to fit a specific shape? To achieve this use the following steps.  Choose your desired shape  Click on the Fill Color tool and select Image. Navigate to the "choose image" option and pick the image you wish to ins

6340
Leah W
1 year ago
James H101
James H101
posted in Product Questions
Double clicking a shape goes to crop doesn't add text

When I double click on a shape Lucidchart takes me to cropping the shape rather than adding text. This is the first time that it has started happening and is also happening in different devices/browsers.      Here is a post with the same issue I have: https://lucidchart.zendesk.com/hc/en-us/community/posts/7289238304276-Double-Click-Doesn-t-Create-Text-under-Shape

230
Phillip W
1 year ago
Anahita D
Anahita D
asked in Product Questions
zoom functionality

when zooming in on an object with the mouse with each slight scroll the zoom goes from 1% to 75% which is too much i would like to have less zoom when i scroll. how can i adjust that?

243
Phillip W
1 year ago
Paul B101
Paul B101
posted in Product Questions
How to make LucidChart Read-Only even to people with Read-Write access?

How can Lucid Charts be made read-only even to team members with write access?  We want to use LC for clickable read-only diagrams but LC always goes into edit mode (all our team members have edit privileges).Trying to publish a view-only link does not seem to work (it always reverts to full editing mode which is extremely frustrating).

5440
Phillip W
1 year ago
gary.qiu
gary.qiu
posted in Product Questions
after upgrade wiki to 7.19.11 all user can't save lucid diagram

1. user update a diagram on https://lucid.app/lucidchart 2. lucid save it on web site 3. but after we click back to confluence we will get a warn message 'You do not have permission to edit this Lucidchart diagram. ' Could you help on this? Thanks Gary  

155
T
1 year ago
Mark E
Mark E
posted in Product Questions
Empty Trash

I'm told the documents auto delete in 7 days and we can't empty sooner... fine but I have documents in the trash since 2022. Now what?

120
Micah
1 year ago
Suleiry M
Suleiry M
posted in Product Questions
Does Lucid have a list of videos on a kb

I see videos when i choose a template but is there a knowledge base that lets me search for a topic i need help on or a how to video on? 

00
Suleiry M
1 year ago
Mark E
Mark E
posted in Product Questions
Auto insert of user name (or proper name) when opening a document

I've inherited a document with a base configuration that somehow grabs my name (and email) to update a legend at the bottom of the page... supposed to be the "creator" and the "last modified" ... but its not working correctly. I can't sort out how to create such a thing at all....   If I wanted a "created by" or "last modified by" text box on my diagram... how do I do that?

80
Whittney C
1 year ago
Chris G104
Chris G104
posted in Product Questions
Multilayer Madness

https://help.lucid.co/hc/en-us/articles/16296419779476-Add-layers-to-a-Lucidchart-document#work-with-objects-in-a-layer https://lucidchart.zendesk.com/hc/en-us/community/posts/360055405331/comments/360008824151 Object Copy madness: Create Base Page Create LayerA  - Drop Object into it  Create LayerB - Drop Object into it Create Layer C - LayerA - Copy Object to LayerC Toggle Layer A visibility.   Layer C object now disappears. Object Multiselect Madness     Take above diagram.  Select all items.  Move to Layer C.         Expected:  Objects in Layer C.  Result:  Objects seem to stay put.Double Clicking Blank area shifts where new objects are created. 1. If I'm working with Layers I really want to control my own focus.  Change of Focus makes it easy to create objects where you'll need to move them.   This design makes it really easy to fall into the weak spot of the product. 2.

100
Whittney C
1 year ago
kimberley
kimberley
posted in Product Questions
Sharing Access to a template without Access to the Master

I'm trying to create a template for my organization to use. The directions online indicate to create the template then to share the document with the intended collaborators however I don't want to share and allow my collaborators to edit the master only to have access to the template in their template drop down; how do I do this?  

00
Addie
Lucid Legend Level 7
1 year ago
Lucio B
Lucio B
posted in Product Questions
Delete Tabs in Bulk

Is there a way to delete multiple tabs at the same tab?

40
Phillip W
1 year ago
nishanth c
nishanth c
posted in Product Questions
Is it possible to minimize shape within Icons

I am trying to use aws group icons. However I am unable to resize the shape within the icon. Is it possible to do?

80
Leianne C
1 year ago
Leah W
Leah WLucid support team
published in Product Questions
Lucid Documents or Work are Gone 😲Troubleshooting

If you have lost your documents or work please check out our Troubleshooting: Lost documents or work Help Center article . If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.  Correct Account ✅If you found your documents in another account and would like to merge your accounts please review our Merge Accounts Community postTrash 🗑It is easy to accidentally delete documents. You can check your trash folder to see if they have been deleted. If the document is in the trash check out this  Restore from Trash Community Post.   

320
Leianne C
1 year ago
Leah W
Leah WLucid support team
published in Product Questions
Password ResetTroubleshooting

If you need help resetting your password please check out our Reset your Lucid password Help Center article. If you still have questions after reviewing the article comment them below! We'll be happy to respond and help you with any question or concern you have.   Support Guided Reset: If the following applies to you then you will need to contact support for additional assistance in your password reset: If you are still encountering issues after following the steps in the section above. If you didn’t receive the password reset email. If you don't have access to the email address linked to your Lucid account.  If you are a user on a team or enterprise account and are experiencing issues. If you need additional assistance please contact our support team by submitting a Product Support request here and one of our agents will assist you with accessing your account!

570
Leah W
1 year ago
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