I cannot do anything. I try to select an option but this window still is there and i can’t press anything else

Solved

Bug when I started using

Forum|Forum|1 year ago
September 27, 2024
5 replies
74 views

I cannot do anything. I try to select an option but this window still is there and i can’t press anything else

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Best answer by Amelia W

Hi @guzel.abdubek, thanks for posting in the Lucid Community! Could you try opening your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English). I appreciate your help and patience!

Amelia WAnswer

Lucid support team

Hi @guzel.abdubek, thanks for posting in the Lucid Community! Could you try opening your account in a private or incognito window to help us narrow down the potential cause? Could you also try connecting to a different network or disconnecting from your VPN (if applicable)? Sometimes account performance issues can be related to internet security/speed or browser issues. These steps will help us eliminate that possibility. For help with opening an incognito window, please see this community post (in English). I appreciate your help and patience!

G

guzel.abdubekAuthor

I was able to open it in a firefox tab. I think the problem is since I am signed in with my school in chrome which makes it buggy

Amelia W

Lucid support team

Hi @guzel.abdubek, I’m glad to hear that you were able to have success in another browser! Now that you have cleared the pop up in Firefox, you may be able to use Chrome as expected. Does this pop up still persist in Chrome?

G

guzel.abdubekAuthor

No I was able to use Chrome, it just had to be a different Google profile.

Amelia W

Lucid support team

That’s good to know, thank you @guzel.abdubek! I will pass this feedback onto our product team.

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