I am unable to add in my flowchart from Lucidchart into my PowerPoint presentation. I have added the Add-in “Lucidchart Diagrams for PowerPoint” but when clicked on, I receive this message. My Chrome is upadated and is my default browser. I also successfully downloaded the Microsoft Edge that was listed in this screenshot but am still not able to add in my flowchart. Please help!
Best answer by Michelle S
Hi there! Thanks for posting in the Lucid Community!
If you are using older versions of Windows and O365, then your Office apps may automatically be using Internet Explorer instead of Edge. In order to resolve the issue you’ll need to upgrade your operating system to Windows 10 version 1903 or later AND your Office apps to Microsoft 365 version 16.0.11629 or later. Alternatively, you can use the Lucidchart add on via Microsoft’s web apps in Edge, Google Chrome, Firefox, or Safari.
Hi there! Thanks for posting in the Lucid Community!
If you are using older versions of Windows and O365, then your Office apps may automatically be using Internet Explorer instead of Edge. In order to resolve the issue you’ll need to upgrade your operating system to Windows 10 version 1903 or later AND your Office apps to Microsoft 365 version 16.0.11629 or later. Alternatively, you can use the Lucidchart add on via Microsoft’s web apps in Edge, Google Chrome, Firefox, or Safari.
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A Lucid or airfocus account is required to interact with the Community, and your participation is subject to the Supplemental Lucid Community Terms. You may not participate in the Community if you are under 18. You will be redirected to the Lucid or airfocus app to log in.
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