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Problem converting to Visio

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Hi, I need to export my current charts to visio but i get an empty document when I open Visio viewer. Please help. Thanks

Visio export

Leianne CAnswer

Lucid support team

Hi @thbeh, thank you for posting in the community! Since this will require us to take a closer look at your exported file, I’ve gone ahead and moved this conversation to a private support ticket. Please keep an eye out for an email from Lucid Support. Cheers!

For anyone else experiencing a similar issue, please try zooming out in Visio after importing the file. Sometimes the content is there but it is located outside the canvas and this step will allow you to check this. If the issue persists after trying this, please let us know and we’ll be happy to help further investigate!

Leianne CAnswer

Lucid support team

Hi @thbeh, thank you for posting in the community! Since this will require us to take a closer look at your exported file, I’ve gone ahead and moved this conversation to a private support ticket. Please keep an eye out for an email from Lucid Support. Cheers!

For anyone else experiencing a similar issue, please try zooming out in Visio after importing the file. Sometimes the content is there but it is located outside the canvas and this step will allow you to check this. If the issue persists after trying this, please let us know and we’ll be happy to help further investigate!

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