When I opened a chart I have been working on and zoomed in gray boxes were covering different areas. When I zoomed out multiple copies of pieces of the chart were everywhere. How can I fix this? Attaching screen shots:
Solved
Help! Broken chart. Gray boxes appear over my chart when I try to zoom in and the chart has been chopped up and copied in pieces. How do I fix this?
Best answer by Leianne C
Hi
Taking a closer look, I can see that the issue Melissa F experienced was resolved by closing their browser and restarting their computer.
To help with the issue you’re experiencing, I recommend the following troubleshooting steps:
- Try opening your document in a private or Incognito window.
- Try toggling WebGL off. This can be done by selecting View > Rendering > Use WebGL and un-selecting this option.
Please let me know if you see any improvements after trying the above steps, or if you have any questions!
+15Hi @melissa f thank you for posting in the community! I see that you also submitted a support ticket and the looks like the issue has been resolved.
For anyone else with a similar issue I recommend trying out the basic troubleshooting steps outlined in this Help Center article.
If the issue persists please submit a support ticket via this link with a brief description of the issue and any relevant screenshots. Someone from our team will assist with troubleshooting further. Thank you!
What was the resolution? Do we need to open support ticket for the same issue? Why have the knowledge base / community if we just need to open a ticket anyways?
+15Hi
Taking a closer look, I can see that the issue Melissa F experienced was resolved by closing their browser and restarting their computer.
To help with the issue you’re experiencing, I recommend the following troubleshooting steps:
- Try opening your document in a private or Incognito window.
- Try toggling WebGL off. This can be done by selecting View > Rendering > Use WebGL and un-selecting this option.
Please let me know if you see any improvements after trying the above steps, or if you have any questions!
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