Help! Broken chart. Gray boxes appear over my chart when I try to zoom in and the chart has been chopped up and copied in pieces. How do I fix this?

Question

When I opened a chart I have been working on and zoomed in gray boxes were covering different areas. When I zoomed out multiple copies of pieces of the chart were everywhere. How can I fix this? Attaching screen shots:

Leianne C · Accepted Answer

Hi @FastEddy, thank you for continuing this thread! There are some specific cases where submitting a support ticket is necessary, for example, if your request contains sensitive/personal information or if it requires support on the back-end. This Help Center article has some more details about this.

Taking a closer look, I can see that the issue Melissa F experienced was resolved by closing their browser and restarting their computer.

To help with the issue you’re experiencing, I recommend the following troubleshooting steps:

Try opening your document in a private or Incognito window.
Try toggling WebGL off. This can be done by selecting View > Rendering > Use WebGL and un-selecting this option.

Please let me know if you see any improvements after trying the above steps, or if you have any questions!

Leianne C · Answer

Hi @melissa f thank you for posting in the community! I see that you also submitted a support ticket and the looks like the issue has been resolved.

For anyone else with a similar issue I recommend trying out the basic troubleshooting steps outlined in this Help Center article.

If the issue persists please submit a support ticket via this link with a brief description of the issue and any relevant screenshots. Someone from our team will assist with troubleshooting further. Thank you!

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